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Information Technology

Telephone User Guide: Directory Dialer

DIRECTORY DIALER


USING DIRECTORY DIALER TO PLACE A CALL
  • Press the Directory key.
  • Name? will display.
  • Use the keypad on your phone to spell out the employee's last name. 
  • Press #.
  • If there are multiple matches, press 8 to scroll through the choices.
  • When the correct name is displayed, press # to place a call to that individual.
  • If several possible name matches exist, use the key map (See Map Key Legend) to scroll through the names to find the one you want to dial.

USING DIRECTORY DIALER TO CONFERENCE A CALL
  • While on a call, press the Directory key.
  • Use the keypad on your phone to spell out the last name of the person you wish to conference on the call.
  • Press #.
  • If there are multiple matches, press 8 to scroll through the choices.
  • When the correct name is found, press #. The first call is then placed on hold and the second number is dialed.
  • When this person answers, press the Conference key on your phone to connect all parties.

USING DIRECTORY DIALER TO TRANSFER A CALL
  • While on a call, press the Directory key.
  • Use the keypad on your phone to spell out the last name of the person to whom the call is being transferred.
  • Press #.
  • If there are multiple matches, press 8 to scroll through the choices.
  • When the correct name is displayed, press #. The first call is then placed on hold and the second number is dialed.
  • Hang up to complete the transfer.
  • To cancel the transfer, press the Transfer button on your phone.

Contact Information

Joseph Deng
Manager, Telecommunications & Cabling

North Academic Center
Room 1/301
160 Convent Avenue
New York , NY 10031

p: 212.650.8888 / 7165
f: 212.650.5299

e: jdeng@ccny.cuny.edu