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Information Technology

Service Desk

 IT Help Desks & Call Center

The City College OIT Service Desk has a new structure. We have split the operation into different tiers of technical support. Tier One includes our staff at the new Service Desk and Call Center (aka the OIT Help Desk), located within the equally new cITy Tech Center in NAC 1/301. The Service Desk staff is here to assist you by either solving your technical issues on the phone or entering them into our ticketing system to ensure delegation of incidents into the right directions.

The IT Service Desk

Contact Us

Location: North Academic Center (NAC)
Room: NA 1/301
Phone: 212.650.7878
Fax: 212.650.8139
E-mail: servicedesk@ccny.cuny.edu

Hours of Operation:

Spring 2014 Hours:

  • January 27  – April 12
    Monday – Friday 7 am – Midnight
    Saturday 9 am – 6 pm
    Sunday 12 noon – 6 pm
  • April 14 – April 22 (Spring Recess)
    Monday – Friday 9 am – 5 pm
    Saturday - closed
    Sunday –  closed
  • April 23 – April 29
    Monday – Friday 7 am – Midnight
    Saturday 9 am – 6 pm
    Sunday 12 noon – 6 pm
  • April 30th  – May 22
    Open Wednesday, April 30 at 7 am, continue 24/7 through 9 pm Thursday, May 22nd

  • Closed Friday May 23rd
  • Closed:
    Wednesday, February 12th (Lincoln's Birthday)
    Monday, February 17th (Presidents Day)
    Sunday, April 13th
    Saturday & Sunday- April 19th & 20th
    Saturday May 24th / Sunday, May 25th / Monday, May 26th (Memorial Day)


Login, Help, and Resources

:: Visit Our YouTube Channel
(quick How-To-Videos based on our FAQs)

 If you are e-mailing us, please make sure to include a full description of your problem. Please include a telephone number and a time when you can be reached by a consultant. If you are unsure about your question, please call us (x7878) for guidance first.

 If you are e-mailing us, please make sure to include a full description of your problem. Please include a telephone number and a time when you can be reached by a consultant. If you are unsure about your question, please call our designated HOTLINE: (x8080) for CUNYfirst help given by informed OIT staff.

 

 

 

Contact Information

Kent Eng
Interim Service Desk Manager/Blackboard Admin.

North Academic Center
Room 1/301
160 Convent Avenue
New York , NY 10031

p: 212.650.7878
f: 212.650.8139
e: servicedesk@ccny.cuny.edu