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Information Technology

Service Desk

 IT Help Desks & Call Center

The City College OIT Service Desk has a new structure. We have split the operation into different tiers of technical support. Tier One includes our staff at the new Service Desk and Call Center (aka the OIT Help Desk), located within the equally new cITy Tech Center in NAC 1/301. The Service Desk staff is here to assist you by either solving your technical issues on the phone or entering them into our ticketing system to ensure delegation of incidents into the right directions.

The IT Service Desk

Contact Us

Location: North Academic Center (NAC)
Room: NA 1/301
Phone: 212.650.7878
Fax: 212.650.8139
E-mail: servicedesk@ccny.cuny.edu

Hours of Operation:

Fall 2014 Hours:  

August 28th – October 14th
    Monday- Friday 7 am- midnight
    Saturday 9 am- 6 pm
    Sunday 12 pm- 6 pm   

October 15 – November 24
    24 hours a day   

November 16- November 25
    Monday- Friday 7 am- midnight
    Saturday 9 am- 6 pm
    Sunday 12 pm- 6 pm   

December 1- December 23
    24 hours a day   

Closed
    Sunday, August 31
    Monday, September 1
    Sunday, October 12
    Monday, October 13
    Thursday, November 27- Sunday November 30   

Please note the following 9-5pm hours:
    Wednesday, September 25
    Thursday September 25
    Friday, September 26
    Friday, October 3
    Saturday, October 4
    Wednesday, November 26
    Tuesday, December 23

Login, Help, and Resources

:: Visit Our YouTube Channel
(quick How-To-Videos based on our FAQs)

 If you are e-mailing us, please make sure to include a full description of your problem. Please include a telephone number and a time when you can be reached by a consultant. If you are unsure about your question, please call us at (x7878) for guidance first.

 If you are e-mailing the Service Desk, please include your contact information and a full description of your problem OR call our designated CUNYfirst HOTLINE: (x8080).

 

 

 

Contact Information

Ivette Rodriguez (212-650-5828)
Service Desk Manager

North Academic Center
Room 1/301
160 Convent Avenue
New York , NY 10031

p: 212.650.7878
f: 212.650.8139
e: servicedesk@ccny.cuny.edu