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Information Technology

IT Area-Specific Service Desks

IT Department/School Specific Help

There are dedicated Service Desks in most Schools and Departments throughout the CCNY campus. To better serve the students and CCNY community you may want to contact your specific Department Service Desk to get answers for your unique problem or question.

Area-Specific Service Desks

    Administrative Computing Service Desk
    Main Contact:
    Dixon Ansong: Manager of User Services & IT Security
    Location:     NA 1/301
    Hours:     M-Fri, 9a.m.—5p.m.
    Phone:     212.650.7077
    E-mail:     servicedesk@ccny.cuny.edu

    Art Department: EDM-IT Apple Support Specialist
    Main Contact:
    Wendell "Skiter" Freeman: Senior College Lab Technician
    Location:     CG123
    Hours:     M-Fri, 9a.m.—5p.m.
    Phone:     212.650.7403
    E-mail:     skiter@ccny.cuny.edu

    Science Service Desk
    Main Contact:
    Karl Li: Director of Science Computing Services
    Location:     Marshak, MA 302
    Hours:     M-Fri, 9a.m.—5p.m.
    Phone:     212.650.7885
    E-mail:     computing@sci.ccny.cuny.edu

    Computer Science Service Desk
    Location:     NA 8/202-O
    Hours:     NA
    Phone:     212.650.5889
    E-mail:     yao@cs.ccny.cuny.edu
       
    Location:     NAC 7/102
    Hours:     NA
    Phone:     212.650.6463
    Contact:     Nikita Jaikaran
    E-mail:     nikita@cs.ccny.cuny.edu

    Grove School of Engineering (GSOE) Service Desk
    Main Contact:
    Shaoquan Lin: Network Support Specialist & GSOE-
    Network and Systems Support
    Location:     NA 1/205
    Hours:     M-Fri, 9a.m.—5p.m.
    Phone:     212.650.6762
    E-mail:     lin@ccny.cuny.edu
           
    Contact:
    Alcides Silva: GSOE-System & User Support Tech
    Location:     Steinman Hall ST 581
    Hours:     M-Fri, 9a.m.—5p.m.
    Phone:     212.650.7168
    E-mail:     alcides@ees1s0.engr.ccny.cuny.edu

    Sophie Davis School of Biomedical Education Service Desk
    Main Contact:
    Howard Schneiderman: Network & Systems Administrator
    Location:     HR 106
    Hours:     M-Fri, 9a.m.—5p.m.
    Phone:     212.650.6958
    E-mail:     howie@ccny.cuny.edu

    Spitzer School of Architecture (SSA) Service Desk
    Main Contact:
    Prof. M.T. Chang, Director of Computer Services
    Location: SSA Room: 125
    OnLine Resource:     SSAIT Website: ssait.myftp.org
    OnLine Service:     SSAIT Ticketing System: ssahelpdesk.myftp.org
    Hours:     M-Fri, 9a.m.—5p.m.
    Phone:     212.650.6958
    E-mail:     mtchang@ccny.cuny.edu

Contact Information

Main Service Desk:
Kent Eng

Service Desk Manager/Blackboard Admin.

North Academic Center
Room 1/301
160 Convent Avenue
New York , NY 10031

p: 212.650.7878
f: 212.650.8139
e: servicedesk@ccny.cuny.edu