Faculty Handbook : Appendix 1

APPENDIX 1

Teacher-Learner Expectations

Policy on the teacher-learner relationship and student mistreatment.

Policy on Student Mistreatment - teacher-learner relationship  -

 

Purpose

The purpose of this policy is to foster mutual respect and to create a positive and supportive learning environment in which students learn to be highly competent and caring health professionals. We as educators have the responsibility to create a safe and supportive learning environment that encourages the development in students of the professional and collegial attitudes necessary for providing caring, ethical and compassionate health care.

Standards

All faculty members should act in a professional, courteous manner that shows respect to students at all times. The relationship between teacher and learner must be based on mutual trust, respect, and responsibility if we are to develop the most effective learning environment. Both parties in this relationship have legitimate expectations of the other. For example, the student can expect that the instructor will teach in an effective and respectful manner. The teacher can expect that the student will make an appropriate investment of time and energy to acquire the skills and knowledge necessary to become a caring, effective, and ethical health care professional and to treat the teacher in a respectful manner. Preparing for the educational encounter is the responsibility of both parties. Furthermore, both parties have an obligation to discharge their responsibilities with mutual respect and honesty.

In addition to being effective teachers, faculty members are role models for students and must model professional and ethical behavior to the students. Teachers should respond to students’ questions and comment in a respectful and courteous manner.

Definition of Mistreatment

Certain behaviors are clearly antithetical to a productive learning environment and are classified as mistreatment of students. Mistreatment of students includes but is not limited to disclosing confidential student information; public humiliation and other actions that can be reasonably interpreted as demeaning or humiliating; sexual harassment (including unwelcome sexual remarks or jokes); inappropriate comments about student’s dress, ethnicity or sexual orientation; physical aggression (including pushing, shoving, or other intentional inappropriate physical contact) or the threat of physical aggression; unjustified exclusion from reasonable learning opportunities; and other unfair treatment of students. Mistreatment of students can result in disciplinary action of the offender. These policies as outlined are in compliance with the CCNY Academic Affairs Integrity Process and are not meant to supersede or supplant CUNY policy.

 

Policy and Procedure for Reporting Alleged Mistreatment and Unprofessional Behavior

The Office of Student Affairs will track and monitor all reports of alleged mistreatment according to the procedures articulated below:

Contemporaneous allegations of mistreatment/unprofessional behavior

If students encounter mistreatment and/or unprofessional behavior, it must be addressed immediately. They have non-anonymous and anonymous mechanisms to report mistreatment/unprofessional behavior.

Non-Anonymous reporting: Students may talk to the course/clerkship director, who will try to resolve the issue. The course or clerkship director will report the issue to the associate dean of student affairs in the Office of Student Affairs. If the course/clerkship director is unable to resolve the issue, the student and/or the course/clerkship director will report it to the associate dean of student affairs in the Office of Student Affairs. The student always has the option to report directly to the faculty (e.g., associate dean of student affairs, or the medical student advisors) in the Office of Student Affairs, either in person or via email at the address complaints@med.cuny.edu The associate dean of student affairs in the Office of Student Affairs will report issues to the appropriate course/clerkship director, the department chair, and the assistant dean charged with that area of the curriculum to investigate and address. When the issue is resolved, a report will be made to the associate dean of student affairs in the Office of Student Affairs.

Anonymous reporting: Students may report instances of mistreatment via an online reporting system (https://www.ccny.cuny.edu/csom/mistreatment-policy). They will have the option to provide their name, or they may report anonymously. The associate dean of student affairs in the Office of Student Affairs monitors and reports issues to the appropriate course/clerkship director, the department chair, and/or the assistant dean charged with that area of the curriculum to investigate and address. When the issue is resolved, a report will be made to the Office of Student Affairs.

Course/clerkship directors must report allegations of mistreatment/unprofessional behavior the associate dean of medical students as soon as possible, but no more than five working days after the student initially reports the event.

Allegations of mistreatment/unprofessional behavior reported in end-of-experience evaluations

Students are asked explicitly about their experiences of mistreatment and unprofessional behavior in every course, clerkship, and clinical experience evaluation. Reported instances are highlighted and given immediately to the course/clerkship director, appropriate personnel at the site of the mistreatment/unprofessional behavior, the assistant dean charged with that area of the curriculum, the department chair and the Office of Student Affairs. The associate dean of student affairs in the Office of Student Affairs is charged with ensuring the issue is addressed in a timely fashion.

 

Resolutions of allegations of mistreatment/unprofessional behavior

Those individuals engaging in mistreatment/unprofessional behavior may be disciplined, including removal from teaching responsibilities at the CSOM. Determination of consequences that may arise from mistreatment will be the responsibility of the course or clerkship directors, assistant dean charged with that area of the curriculum, site directors at clinical sites, and/or the department chair. Students who engage in mistreatment/unprofessional behavior will be referred to the Office of Student Affairs, and may face disciplinary proceedings through the Student Academic Progress Committee.

CUNY Policy for Student Complaints about Faculty Conduct

 

Students may always use the CUNY Policy for complaints about faculty conduct in academic settings, found here:  https://www.cuny.edu/about/administration/offices/la/PROCEDURES_FOR_HANDLING_STUDEN  T_COMPLAINTS.pdf

 

Procedures for Reporting Mistreatment/Unprofessional Behavior