IMPORTANT UPDATE (08/20/26): CCNY Email Migration to CUNY

Email Content: We have completed copying email content for all users who were listed as Active in CUNYfirst. Most users should now have their email content available in their new CUNY mailbox.

Retirees: Retirees have also been migrated, with the exception of retirees who have not updated their CUNYfirst password. If you are a retiree who has not yet updated your CUNYfirst password, please update your password and then contact the OIT Service Desk to complete your email migration.

Departmental Service Accounts & Shared Calendars: Most departmental service accounts and shared calendars have been migrated and their content copied. If you previously had access to a departmental service account, please make sure you add the account to your Outlook profile. In Outlook, go to Settings → Accounts → Shared with Me →  Select Add. For shared calendars, open Calendar in Outlook, select Add calendar → Add from directory  → Search and select Add.

Distribution Lists: Migration of distribution lists is still in progress. Many lists are functioning, but we have received reports that some lists are not yet working properly. We are working with CUNY to resolve these issues.

Hardware Tokens: If you use a hardware token for authentication and have not yet registered it with CUNY, please contact the OIT Service Desk for assistance. Please have your hardware token handy.

Microsoft Outlook App: We are aware of an issue with some versions of Outlook that may retain the old CCNY mailbox information. When attempting to add the new CUNY mailbox, Outlook may indicate that the account already exists. If you experience this issue, follow the troubleshooting instructions. or contact the OIT Service Desk for assistance. In the meantime, we recommend using Outlook on the web to access your email.

We appreciate your continued patience as we work with CUNY to resolve the remaining issues.