Shepard Hall

Office of Information Technology (OIT)

An important message from the CCNY Vice President of Operations & Chief Information Officer (VP/CIO), Ken Ihrer: "Reaching IT During the Crisis".  To help navigate the current teaching and learning landscape for the CCNY Community,find the NEW COVID-19 Screening - Campus Access tab on the OIT Distance Learning Resource Directory lists resources by category and provides links to necessary tools, services, available training, support, along with relevant user policies and procedures. Additionally, please see the Important Notices from the VP/CIO and Information Security links for updates.

IT resources as well as information on how to get IT help and support.

Loaner Device ProgramDistance Learning Resources DirectoryConferencing Services

Services and Information Fall 2021

Main Site:
Academic Technology Services (iMEDIA):

Important Notices from the VP/CIO
Health Screen Reminder and Update 

Service Desk
Our Service Desk can be reached by sending an email to or calling 212-650-7878 .  Your request will be handled as quickly as we are able, realizing that our staff anticipates a large volume of requests.  I have asked Service Desk management to prioritize calls from faculty that are impacting a class.  For students, remember that your classes should be recorded so if you are unable to participate live, due to a technology issue, you should be able to watch the lecture once your problem is resolved.

24 Hour Office of Information Technology Chat Room
The Office of Information Technology will be monitoring a chat room that is available to you 24/7.  While we will not have staff monitoring this channel 24/7, I have asked my staff to frequently check for questions and try to respond as soon as possible.  To reach out to us through this channel, go to and login with your CUNY login credentials ( ).

Instructional Technology Chat Room
This chat room is for questions regarding using the teaching tools provided – Blackboard Collaborate Ultra, Zoom and BlueJeans.  It will be monitored by staff who can assist you, as well as by anyone reading the chat room that may know the answer to your question.  We are encouraging those faculty with experience to occasionally check in on this chat room and see if you can be of assistance.  We are hopeful we can all work on this together.  The channel for this room is and login with your CUNY login credentials ( ).

Distance Learning Resource Support & Information

OIT Service DeskPassword Reset User ID InformationCampus Email Services

Virtual - Conferencing Service Support Bridge
Ask questions regarding Zoom, Laptop Loaner and Google Meets

Virtual - Tech Center Support Bridge
Student support regarding technology issues related to software use

CCNY Conferencing Service Support

Activate your CCNY Zoom account at

Important Notices from the VP/CIO



Service Desk

North Academic Center (NAC)
Room NA 1/301
160 Convent Avenue
New York, NY  10031

p: 212.650.7878