Continuity of Work - June 17, 2020

From:                                         Office of the Vice President of Operations < No-Reply@ccny.cuny.edu >

Sent:                                           Wednesday, June 17, 2020 10:40 AM

To:                                               Elizabeth Schneiderman

Subject:                                     Continuity of Work

 

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Dear CCNY Staff,

Working at a distance, while offering new advantages to establish innovative approaches to our daily work, also means adding new contact methods for each of us who work with the general campus public, including new student prospects. 

As we look at ways to ensure the continuity of our work, we recognize that the issue of managing incoming calls and voicemail responses is a high priority for the college. It is imperative that we maintain communications with our community, even when working from a distance.  I realize that the logistics of determining who should answer the line may be a challenge but we must continue to be responsive and that means, at a minimum, your main departmental number should be transferred so it is answered by someone in real time as often as possible. 

The way our phone system works, a phone can be transferred in one of two ways, you can transfer the number from the handset (must be on campus) or you can make a request to telecommunications ( telecom@ccny.cuny.edu ) to transfer the number for you.  The limitation here is that unlike some offices where multiple phones are programmed with the main number, the transfer will only go to one phone number. To provide a workaround for this limitation, each department could set up a cloud-based phone number with an application like Google Voice, Talkatone or others.  This way, the departmental manager could assign times where different people could manage the cloud-based phone number through an application. The Telecommunications department is available to assist you in making the correct choice for your needs.

Regardless of how this is handled, it must be handled.  The following is a list of main numbers that are not transferred.  Please note that some of these departments may have staff that are on campus and are answering phones or may have others means for ensuring all customers are responded to in a timely matter.  For those of you who don’t, you need to designate a phone number to transfer your main line.  Additionally, if you need your personal desk line transferred, please make a request to the Service Desk or Telecommunications ( telecom@ccny.cuny.edu ).

 

Aaron Davis Hall

6900

Academic Standards

8113

Academic Technology Services

5480

Accounts Payable

7321

Affirmative Action

7331

Alumni

7278

Animal Care Facility

8515

Architecture

7118/7119

Asian Studies Program

6375

Chemistry

6934

Biomedical Engineering

5504

Budget Office

7221

Center of Advance Technology

7066

Center for Analysis of Structures and Interfaces

6953

Center for Excellence in Teaching and Learning

6816

Center for International Bio-Medical Research

6601

Chemical Engineering

7232

City College Fellowships

8388

City College Funds

6525/6526

City College Partnership

5187

Civil Engineering

8000/8001

Research and Sponsored Programs

5143

Colin Powell School

8551

Computer Science

6631/6632

Continuing and Professional Studies

7312

CUNY Environmental Crossroads Initiative

7042

CUNY Institute for Macromolecular Assemblies

8916

Department of Recreation and Campus Fitness

6189

Dominican Studies

7496

DoS/CCAPP Office of Student Success

5780

Earth and Atmospheric Science

8218

Education

7262

Electrical Engineering

7248/7249

Energy Institute

8149

Engineering

7036

English

5407/5408

Environmental Health & Occupational Safety

5080

Evaluation and Testing

6488/6492

Executive Counsel to the President

8276

Faculty Senate

5365

Finance and Administration

5171

Financial Accounting

5010

Food Services

6771

Gateway Academic Center

6115

Gateway to Higher Education

8822

Grants and Sponsored Programs

5418

History

7137/7138

Honors Center

6917

Humanitites & the Art

8166

Information Center

5338

Institue for Ultrafast Spectroscopy and Lasers

5531

Institutional Advancement and Communications

6557

International Relations

5244

International Student and Scholar Services

8106/8107

International Studies

5842

Jewish Studies Program

7522

Langston Hughes Festival

6353

Latin American and Latino Studies

6763

MARC/RISE Program

8560

Mechanical Engineering

8705

Media and Communication Arts

5357

Music

5411

NAC Computer Lab

6843

New York City Alliance

5336

New York Public Interest Research Group

5047

NOAA CREST

5465

Office of student Engagement

8290

Philosophy

7291

Premedical Studies

6622

Procurement

5252

Promathean

6496

Institutional Research

6480

Psychological Center

5669

Psychology

6602

Publishing

7925

Radio Station WCCR

5027

Radio Station WHCR

7480

Remote Sensing Lab

7591

Research Center in Minority Institutions

8300

Skadden, Arps Honors Program in Legal Studies

8593

Sociology

5485

Student Government

8175/8176

Student Life&Leadership Development

5002

Student Newspaper

5029

Student Support

6829/6825

Study Abroad

8592

Tech Center

5571

Theatre and Speech

6666

University Transportation Research CTR

8053

WHCR-FM

7147

Women's Studies

494

Writing Center

8104

Zahn Innovation Center

7434

Thank you,

Ken Ihrer
Vice President of Operations
The City College of New York