Distance Learning Guide

DISTANCE LEARNING and TELECOMMUTING APPLICATION GUIDE ( Download PDF )
Table of Contents

BLACKBOARD COLLABORATE ULTRA – (Faculty and Administrative Staff)
BLACKBOARD COLLABORATE ULTRA – (Student)
ZOOM
RECORDING AND SHARING A MEETING – ZOOM
RECORDING AND SHARING A MEETING – BLACKBOARD COLLABORATE
FILENET – CUNYFIRST – (Students)
WEBEX – Off Blackboard
WEBEX – On Blackboard
VPN CLIENT INSTALLATION AND REMOTE CONNECTION
ADOBE INSTALLATION– (Students)
ADOBE INSTALLATION – (Faculty and Administrative Staff)
DROPBOX
DOWNLOADING / UPDATING MatLAB LICENSE
MICROSOFT OFFICE 365 for EDUCATION – (Faculty and Administrative Staff)
MICROSOFT OFFICE 365 for EDUCATION (Students)
CUNY VIRTUAL DESKTOP
OFFICE OF INFORMATION TECHNOLOGY RESOURCES


BLACKBOARDCOLLABORATE ULTRA – (Faculty and Administrative Staff)

How do I access Blackboard Collaborate and create a session?
Log into your Blackboard account and access your course. Under the course menu, on the right hand side, go to Course Management and click Course Tools. Select Blackboard Collaborative Ultra.
To start a session, click on Create a Session and provide Event Details. Make sure to click Save.

Do Users need to install any software to obtain access to Blackboard Collaborate Ultra?
No. Blackboard Collaborate Ultra opens right in your browser*, so you don’t have to install any software to join a session.

  • Preferred Web Browser: Mozilla Firefox, Google Chrome can be used as an alternative

** ALL WEB BROWSERS MUST BE UPDATED TO THE LATEST VERSION

How can I access Blackboard Collaborate Ultra?
Access your course on Blackboard. Scroll down to you Course Management >> Course Tools >> Blackboard Collaborate Ultra

How do can I access it on a phone or tablet?
On a tablet, you can access BB Collaborate by using a preferred browser and logging into your Blackboard account. Faculty/ Staff can only use the Blackboard Instructor app which is provided through the app store. app store icon

Can someone who is not in Blackboard, or not registered for the course, access a Collaborate Ultra session?

  • Once a session has been created, users can select the session to open the session details. The information you need to join or share the session is immediately after the session name.
  • Access a Collaborate Ultra sessionUsers can invite users two ways
    • Send a public guest link
    • Send a personal invitation

 

 

Where do I start a recording and view them after the session?
During your session, you can select Start Recording, which is in your Session Menu in the upper left corner.

After the session is done, recordings will be in the Blackboard Collaborate Menu Blackboard Collaborate Menu under Recordings. There may be a delay as to when the recording is listed. Make sure to change your filters before requesting assistance.

How can I share files, application/screen, and the Whiteboard?
All interaction options will be shown in the Share Content tab. All settings on how participants interact with the content will be displayed in Settings.

Why can’t I share my screen?
Check your browser. Are you using Google Chrome or Firefox? Application sharing is only available through the Chrome and Firefox browsers at this time.

I’m having trouble seeing what is on the screen. Can I make it bigger?
Yes. You can zoom in on a whiteboard or file that is being shared. You can also enlarge captions if you are viewing them. Double-click on the item to make it bigger.

I can’t hear anything. Can I change the volume?
Adjust your microphone and speaker volume in My Settings. Point to your avatar image to open My Settings. Select: Audio and Video Settings.

I want to let my students use my room for their study group. How can I do this?
The best way to do this is to allow your students to join a session as moderators or presenters. As moderators they have the same privileges you do. As presenters they are limited to sharing content privileges.

  • You can do this in two ways.
    • Join the session with your students and promote them to the desired role.
    • Let them use the room without you. Schedule a session that allows all guests to join as moderators or presenters.

Can get an attendance report for my session?
You can view Session Attendance Report from the list of sessions in your Blackboard Collaborate tool.

  1. Find the session you wantto see a report on, and select the Sessions options menu
  2. Select> View Report

Session Attendance Report

Helpful Links:  https://www.ccny.cuny.edu/cetl/blackboard-help  https://help.blackboard.com/Collaborate/Ultra

If you need assistance please email CETL: cetl@ccny.cuny.edu , if you need assistance they will schedule a Zoom session with you.


BLACKBOARDCOLLABORATE ULTRA – (Student)

How do access Blackboard Collaborative?
Log into your Blackboard account and access your active course. Under the course menu, on the right hand side, select Tools. Click on Blackboard Collaborative Ultra. Your sessions will be displayed and if available, you can join or dial in.

Do Users need to install any software to obtain access to Blackboard Collaborate Ultra?
No. Blackboard Collaborate Ultra opens right in your browser*, so you don’t have to install any software to join a session.

* Preferred Web Browser: Mozilla Firefox, Google Chrome can be used as an alternative
** ALL WEB BROWSERS MUST BE UPDATED TO THE LATEST VERSION

How do I join a Blackboard Collaborate Ultra Session?
Depending on the session and moderator, you can join a session directly from a web link, from your course and from your phone.

  • From a weblink: Your moderator/instructor has sent you a link to join the session. Open the link in your computer or mobile browser.
  • From your course: Once your instructor has created a session, enter your Blackboard course click on Tools >> Blackboard Collaborate Ultra.

How can I access it on a phone or tablet?
On a tablet, you can access BB Collaborate by using a preferred browser and logging into your Blackboard account. Students can also download the Blackboard app through your app store.app store

How can I present material during a session?
Students can only present material if the instructor has given you permission as a presenter or moderator. Select Share Content and upload your files.

How do I present my project to my class?
Moderators/instructors can make participants presenters. As presenters you can upload, share, edit and stop sharing content.

Where can I find the recordings of the session?
After the session has ended, click on the Blackboard Collaborate menu Blackboard Collaborate menu  and select Recordings. There may be a delay as to when the recording is listed. Make sure to change your filters before requesting assistance.

Why aren’t the recordings and shared material listed?
The instructor must make all recordings and material available for download or add it into the content section of the course.

Can a participant create a breakout group?
Participants cannot create groups. This action is reserved for only moderators of the session.

Helpful Links: https://help.blackboard.com/Collaborate/Ultra

If you need assistance please email Blackboard Support: bbsupport@ccny.cuny.edu
Include: Full Name, Course Code, EMPLID, and a phone number to contact you


ZOOM

How to get a Zoom account

  1. Login link: ccny.zoom.us
  2. Clik on Sign in: Configure your account
  3. Enter CcCNY Email Credentials*
    1. jdoe@ccny.cuny.edu or jdoe000@citymail.cuny.edu

*If you do not know your CCNY email credentials

  1. Link:reset.ccny.cuny.edu
  2. Select either Faculty/Staff or Student
  3. Select Option A

Setting up Zoom Profile
Once in Zoom, click on the Profile tab on the left hand side, from here you can make any updates and changes to your profile.

  1. Department, Job Title and Account Number are populated you will not be able to change, this information.
  2. The Personal Meeting ID - is the number users will need to join a meeting. We would suggest to change that to your CCNY work phone number ( i.e. 212-650-####)

How to schedule a meeting?

  1. Once logged in, you will start in the Profile tab. To Schedule a meeting click the Schedule a Meeting on the top right of the page.
  2. From the Schedule Meeting page, you are able to:
    1. Name the Meeting
    2. Add a description about the meeting
    3. Schedule the date and time
    4. Set the duration of the meeting, time zone, and an option to make the meeting a recurring meeting
    5. Video and Audio options for the Host and Participant(s)
    6. Meeting options>
    7. You may also invite a participant to be a Guest Host.
      1. *** Please note: if you use this option, it will give the guest host the same full control options and the Primary Host***
  3. Click Save

How to Share Files?

  1. Click on theSettings tab to modify your options
  2. Within the Settings page, click the In Meeting (Basic) option. Scroll down to the File Transfer option and toggle to turn on the feature. *** You may also click Only Allow Specified file types***

Enabling Breakout Room
Breakout room is a way you can split up students into groups for projects/ interactive learning within the Zoom Meeting

  1. In the Settings page,
  2. Click on the In Meeting (Advanced) option. Breakout Room is the first option under the Meeting (Advanced) section of the page. Toggle to turn on the feature. *** You may check the Allow host to assign participants to breakout room when scheduling, if you already have pre-picked groups of students to work with. You may set up the groups when creating/ scheduling the Meeting in the “Scheduling Meeting” page.  ***Please Note: You cannot have Breakout Room and Remote Support enabled at the same time. ***

Accessing Recorded Meeting via Cloud

  1. Click the Recordings tab on the left-hand side
  2. Once in the Recordings page you will find a list of recorded meeting
    1. You have the option to Share the recorded meeting(s) by copying the link provided to you and also modify permission of who can view/ download the recorded meeting(s).
    2. If you click on the More option, you have the choice to either Download or Delete the recorded meeting.

Joining a Meeting

  1. Once you login to Zoom
  2. Click Join a Meeting on the top right
  3. Enter the Meeting ID, the meeting ID will be provided when the host sends you the invitation link from Zoom
  4. Click Join
  5. The Launch Application will open up double click on Zoom
  6. The application will open up
  7. The option of joining via Phone Call or Audio Computer will be available

a. Phone Call

  1. Dial one of the numbers provided, it will prompt you to enter the meeting ID and the participant ID. Click Done

b. Computer Audio

  1. Click join with Computer Audio, make sure your mic is on and the volume is up

Features available during a Zoom meeting

  1. Most of the functions for both the Host and Participant will be located at the bottom of the screen.
    1. The audio settings - Change from computer audio to an external microphone
    2. Webcam Settings- You may either enable or disable the camera settings
    3. Invite other participants- via email, copy the invitation information, or copy the URL.
    4. Manage Participants - You can view the number of Participants, ( as the Host) Mute/ Unmute the Participants, Chat, Make a Participant a Host, Allow the Participant to record, Rename the Participant, and Remove the Participant from the meeting
    5. Share Screen - Not only can the Host share their screen but can also enable the Participants to share content. This option does not limit the Host to only sharing their screen, but other content as well. Such as: Whiteboard, (the view of individual) Applications, and can project content from iPhone/iPad. You cannot share documents during your Share screen Session.
    6. Chat-The chat function allows the Host and Participants to chat with one another, or a 1:1 private Chat.
    7. Record - (Self Explanatory) The Host has the option to either save the recordings on their computer or save it to a cloud storage or access it from Zoom.
    8. Support - the Host can request from a participant to request desktop control, request application control, or request to restart the (participant’s) computer.
    9. Reactions - Positive encouragement. Either a thumbs up or a hand clap.
    10. End Meeting- to Exit or end the meeting.

Zoom FAQs: https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions


RECORDING AND SHARING A MEETING – ZOOM

Enabling Recording Option in Zoom

  1. Sign in to Zoom
  2. Click on Settings on the left hand menu
  3. Click on the Recording Tab
  4. Turn on Local Recording and Cloud Recording
    1. You can customize each option

Recording a Meeting

  1. Once you start a Zoom meeting as the Host
  2. Click the option to Record on the bottom menu of the Zoom meeting
    1. You have two options Record on this Computer or Record to the Cloud.
      1. Record on this Computer. This option stores the file locally and can later be uploaded to a file storage service like Dropbox.
      2. Record to the Cloud. This option stores the recording in the Zoom application which will need to be downloaded to share it.  
        Record on this Computer or Record to the Cloud
  3. Once the meeting has ended, Zoom will convert the recording and you will be able to access the files.

    Zoom will convert

Note: By default, the audio/video file (MP4) will be named Zoom_0.mp4. The audio only file (M4A) is named audio_only.m4a.

Accessing Recorded Meeting – Record on this Computer
By default all local recordings are stored in the Documents folder under Zoom

Accessing Recorded Meeting – Record on to the Cloud

  1. Click the Recordings tab on the left hand side
  2. Once in the Recordings page, you will find a list of recorded meeting
    1. You have the option to Share the recorded meeting(s) by copying the link provided to you and also modify permission of who can view/ download the recorded meeting(s).
    2. If you click on More option, you have the choice to either Download or Delete the recorded meeting.

For more information you can visit the Zoom Recording Link

Uploading and Sharing Recordings in Dropbox

Record on this Computer

  1. Login to https://dropbox.cuny.edu (with CUNY Login credentials)
  2. In the Home tab, click Upload Files
  3. The file upload windows comes up, click Documents on the left

    Uploading and Sharing Recordings in Dropbox
     
  4. Double click Zoom folder, select Recording (saved by date) you would like to upload, double click on zoom_0 file.
  5. Click Upload
  6. In Dropbox you can share the file with your students or download it by clicking the three horizontal dots on the far right of the file.download it by clicking the three horizontal dots

Zoom - Record on to the Cloud

  1. On the left hand side click on Recordings, list of recording will be available to Share or Download and Delete.
    Download and Delete
  2. Click on Download to save on your computer, from your Dropbox account you can upload the file.
  3. Once you login to Dropbox, in the Home tab, click Upload Files
  4. The file upload windows comes up, select the location where you saved the recording, click Upload.


RECORDING AND SHARING A MEETING – BLACKBOARD COLLABORATE

You can have multiple recordings during one session. If you decide to continue recording a session after you have stopped, a new recording is saved and added to the list of recordings for that session.
When creating a session make sure to enable the download option for the recordings (see instructions below.)

  1. During your session, click Start Recording, under Session Menu in the upper left corner. The recording camera appears on with a red dot while recording is in progress.
  2. To finish recording, open the Session menu and select Stop Recording.

How do I find the recordings?
You can view recordings in courses you are enrolled in. You may be able to download recordings. Moderators must allow session recording downloads for each session.
Go to Collaborate, open the Menu, and select Recordings.

Recording email
Collaborate emails moderators links to their recordings. This requires a valid email address. Moderators who own the session or join by personal email get the email.

Enabling Recording sessions to be downloaded
You can enable this feature when setting up the session or after session has ended.
  Create a Session

  1. Once you click Create a Session
  2. On the left hand side menu scroll down to Session Settings. Select Moderator under Default Attendee Role. Under Recording  check off Allow recording downloads

If you have a session already recorded, you can go to that session, on the left hand side menu scroll down to Session Settings. Under Recording check off Allow recording downloads.

Accessing Recordings

  1. Once in the course, go to Blackboard Collaborate, click on the Blackboard Collaborate menu icon menu icon  
  2. Click on Recordings, you will find all recorded sessions for the course.
  3. By click on the three horizontal dots next to the recording you will be able to Watch, Download as well as Copy link to email your students.
  4. When downloading you will be prompted to save the file, once you save it you can upload to Dropbox. (see above for instructions)

For more information you can visit the Blackboard Collaborate Recording Link


FILENET – CUNYFIRST – (Students)

CUNY/CIS launched a new feature in FileNet that will allow students to remotely upload documents securely.
To upload and submit documents using CUNYfirst:

  1. Log into CUNYfirst
  2. Select Campus Solutions Self Service Document Upload.

The Document Upload page is displayed with your name and EMPLID.

  1. Using the Document Class drop-down menu, select one of the following document classes corresponding to the document to be uploaded:
    • Financial Aid
    • Health Services
    • Registrar

A Document Type drop-down menu is added to the Document Upload page.

  1. Using the Document Type drop-down menu, select the type of document being uploaded.
  2. Click on the >> (“Go”) button to the right of the Document Type drop-down menu.

A message displays to inform you that you are transferring to the Student Documents Repository system.

  1. Click the OK button to continue with the document upload.
  1. If you are presented with a Student Documents Repository login prompt, enter your CUNY Login credentials and click Log In.
  2. A Student Documents Repository page is displayed with your name, EMPLID and the document class and type selections from CUNYfirst.
  1. Click the Choose Files button to open your computer’s file manager/explorer tool.
  1. Notes: You can select multiple files to upload for the document type selected. Each file to be uploaded must be less than 20 MB.
  2. The selected file name is displayed next to the Choose Files button.
  1. If you need to confirm or change the document type before uploading the file, click the Document Type drop- down menu.
  2. Click the Add button at the lower right of the window to upload the file.

a.   If you encounter an error message during the file upload, contact your campus help desk or wait a while before trying to upload the file again.

  1. Click Close when the upload confirmation message is displayed.
  2. After the file is uploaded, do one of the following:

Return to CUNYfirst to upload another document without having to log into the Student Documents Repository again

  1. Close the Student Documents Repository page if you are done uploading files and want to return to other applications in the browser window
  2. Click on your CUNY Login username at the top of the Student Documents Repository page and select Logout


WEBEX – Off Blackboard

How to Login to WebEx

1. Login link: connectcuny.webex.com
2. Click on Sign In on the top right corner
3. Email: Enter you CUNY Login username ( name.lastname##@login.cuny.edu )*
4. Web Applications Login: Username and Password: CUNY Login Credentials*

*If you do not know your CUNY Login or need to reset password see link below

1. Link: cuny.edu
2. Top right corner click Login
3. Under Login, click on either Forgot Username or Forgot Password
     a. If you have never activate your CUNY Login click on New User
4. Follow the prompts

How to Download WebEx on Desktop

1. Login to WebEx
2. On the Home page, on the right side, click on Download
3. A prompt window will pop-up

Download WebEx on Desktop

4. Click Save File
5. Run file by clicking on the Downloads arrow on the top right corner of Firefox browser and double clicking on
webex.exe. In Chrome the file download will appear on the bottom left corner of the browser.

Schedule a Meeting

1. Login to WebEx
2. Click Schedule

Schedule a Meeting

3. Enter Meeting type (WebEx Meetings Pro Meeting Preferred), Meeting topic, Select a Meeting password, Pick Date and Time, will this be a Recurrence and, select Attendees (enter CCNY email)
4. Click Schedule

Start a Meeting
Once you have scheduled a meeting, how do you start the meeting?

1. Login to Webex
2. In the Home page you will see Upcoming Meeting, click Start next to the scheduled meeting.
3. In prompt window (Launch Application) select Cisco Webex Meeting
4. Click Start Meeting

Audio, Video, Sharing, Recording, Participants, Notes and more
              Sharing: Webex

1. While you wait for the participants to join, check that the microphone and video are on. Make sure your volume is up on the microphone.
2. Sharing: Webex allows you to share your screen, by clicking on the icon to third icon on the picture above. Once you click on the share icon, a list of your current opened browsers and windows will come up on your screen. Select the window you would like to share.

              Select the window you would like to share

2b. once you share a screen, the above menu will be available across the top on your screen. If you  don’t see it, place curser over the “You’re sharing Cisco Webex Meeting”….tab. This menu allows you to Stop Sharing, Pause, Record, and the Annotate feature. It allows you to make notes to the currently shared window.

3. Record: In Webex you can record your sessions directly to your computer or in cloud. This will allow you to share your course sessions with other participants. To record a session click on the Red dot.
4. Participants: You will be able to see who is participating in the meeting, by clicking on the icon next to the record session.
5. Chat: During the meeting you can start a private chat or chat with everyone, by clicking on the bubble note icon.
6. End Meeting: To end the Meeting click on the X on the bottom of the screen.

Sharing / Downloading Recordings

1. To share or download recordings, click on Recordings on the left hand panel.
2. Click on download arrow to listen and download
3. Click on the share icon, enter email addresses, type a message
4. Select a Password and Save

File, Edit, Share, View…..menu (top right once you start meeting)
            File, Edit, Share, View

1. To invite participants to your meeting go to Participant choose to Invite and remind. Under this option you can email the meeting invite to a CCNY email. As well as remind participants of the meeting.
2. Under the Meeting tab, the option to Lock Meeting, is available this will prevent anyone else from joining the meeting once the session has started.

Webex Training and Documentation
Getting Started: https://help.webex.com/ld-nyw95a4-CiscoWebexMeetings/Webex-Meetings#Get…



WEBEX – On Blackboard

How do I access Webex in Blackboard?

Logging into Blackboard Use your CUNY Login crede
Use your CUNY Login credentials to access Blackboard, username@login.cuny.edu .
If you are unaware of your login information, please use the Forgot Username and Forgot Password options on the CUNY Login page.

In Blackboard open the course

1. Select Tools select connectcuny webex to add ConnectCUNY Webex to the courseu
2.Change the Link Name and add a Text description, then click Submit
a.The ConnectCUNY tool is added to the course 3.Click on the course’s ConnectCUNY tool to display the Webex Classroom Collaboration tab.
4.Click the Setup tab to choose the Webex Education Connector features you want:

a.Classroom Collaboration
b.Virtual Meetings
c.Office Hours

5.Click Authorize to enable synchronization between Blackboard and Webex, then click Allow to confirm the authorization.
6.Enable the following optional features: a.Webex Meetings Attendance Grading b.Reminder Bot
7.Click Apply to save your settings for this course.
8.Configure the Webex Education Connector features enabled in Step 5 for one or more of the following tabs:

a.Classroom Collaboration
b.Virtual Meetings
c.Office Hours

Webex Training and Documentation

Start Meeting:

https://www.youtube.com/watch?v=HIHJCVnPJHA
How to schedule a meeting inside Blackboard:
https://www.youtube.com/watch?v=WJhj4Ktor4Q
Creating Breakout Rooms in Webex:
https://www.youtube.com/watch?v=3ZCcB1YOzFQ



VPN CLIENT INSTALLATION AND REMOTE CONNECTION

The following is a brief guide showing how to install the AnyConnect VPN client and connect to campus resource remotely. If you have any trouble following these steps please contact your area’s Tech Support.

1. Log-in and install the AnyConnect client

a) On a web browser, open the following site:
https://vpn.ccny.cuny.edu

b) You will be prompted to enter your credentials to proceed. Make sure to change the “GROUP” field to [CCNY- USER-VPN] as seen in the image below then enter your CCNY email username and password and click on Login.

change the GROUP field to CCNY- USER-VPN 1 arrow rightchange the GROUP field to CCNY- USER-VPN 2
c) Read the End User agreement for our VPN network and then click on “Continue”.  
click on Continue

d) Once you log in you will see this screen. Click on “Start AnyConnect” to begin the AnyConnect Java installation. You should get a pop-up notification asking to allow or grant permission for the website to use Java, Please click on “allow” or “yes” to continue with the installation. Depending on your security settings, you may have to enter the username and password of your computer’s administrator account.
        
Start AnyConnect  click on allow

e) In the case that automatic installation fails, you will be given the chance to install the AnyConnect application manually. For Mac click on the link provided and for PC click on the download button to proceed with manual installation.

Mac                                                                        PC
   
install the AnyConnect application manually Mac      install the AnyConnect application manually PC

f) A pop-up will appear to download the installer. Click to allow this download, we recommend that you download this file to your desktop.

allow this download

g) Double click on the downloaded file and follow the on-screen prompts to install the software. You may need to enter the administrator’s username and password during this installation.
              Mac                                                                PC

installation Mac    installation PC

h) Once installation is complete AnyConnect should automatically open and prompt you for the address to the VPN. If it doesn’t, you can find it in the applications folder (for Mac) or under the programs heading on the start menu (for PC). Additionally, there should be an icon in the status menu (Mac, upper right corner of the screen) or the system tray (PC, lower right corner of screen).When AnyConnect starts up you will be prompted to enter the address for the VPN which is “vpn.ccny.cuny.edu” and click “Connect”.

prompt for the address to the VPN

You will be prompted to enter your username and password. Please enter the information and make sure to change the Group setting as seen in the image below to “CCNY-USER-VPN”:
CCNY-USER-VPN

Successful login will show the following message after accepting the EULA and you are now successfully connected to VPN.

Successful VPN login

ATTENTION!
For Windows 10 computers - In order to successfully connect to VPN, Internet Connection Sharing (ICS) must be disabled in order for AnyConnect to succeed. To disable ICS on Windows 10 machines please follow these steps:

• Click on the Start button or press the Windows key, and type “Network Connections”. Click View network connections.
• Right click the connection the user uses to access VPN through, you may be prompted to enter administrator credentials to continue.
• Click the Sharing tab and de-select the “Allow other network users to connect through this computer’s internet connection” checkbox. ICs is now disabled.

2. Connect to campus computer through VPN
The following steps outline common methods of connecting to devices on the CCNY campus. This is not an exhaustive list of steps or methods and individual cases can require different solutions. Also please note for users who are attempting to connect to devices that are behind a firewall or on a private network; you must obtain a  PUBLIC IP in order to access the device via VPN. If you are unclear about this, please consult with OIT.

Connecting to VPN with AnyConnect
Right click the AnyConnect icon in the System Tray or Status Menu and choose the “connect” option. Just like with installation set the group to “CCNY-USER-VPN”, and enter your username and password to connect to VPN. Once the VPN connection has been established you can use whichever of the following methods to connect to campus devices as appropriate.

a) RDP from a Pc to a Pc (windows): From your Pc, press the windows key or click on the start button and type “remote desktop connection” and the option will return from the search. Click on the icon and the Remote Desktop Connection window will appear.

RDP from a Pc to a Pc (windows)

Enter the IP address of the machine you wish to connect to and click on “connect”. You will be prompted to enter credentials for the machine you are connecting to. Make sure that when entering credentials, to add the domain to the username if the machine is bound to one, i.e. username: itcs\jnorris.

    Enter the IP address of the machine      enter credentials

b) Pc to Mac (via VNC): In order to connect remotely to a Mac computer, you will need to download a VNC client. In the following example, VNC viewer was used. Simply open the client and enter the IP address and follow the prompts to authenticate into the Mac. Make sure to remember the password that was created when screen sharing was enabled. A viewer from REALVNC can be found here:  https://www.realvnc.com/en/connect/download/viewer/
Pc to Mac (via VNC)

c) Mac to Pc (via RDP): In order to connect remotely to a Pc with a Mac, you will need to install the Microsoft Remote Desktop app from the Apple App Store.
Mac to Pc (via RDP)

Open the app from the Launchpad, then click on “New” to create a new connection. Create a name for this connection, enter the PC name (the IP address of the machine you are connecting to), and enter your username and password. Make sure to enter your username in domain\username format (i.e. “itcs\bsmith”).

click on “New”    enter your username

Close the Edit Pane and make sure the connection you just created is highlighted. Click on Start to open a remote session and follow the prompts to arrive at a Windows login screen.

Close the Edit Pane
d)   Mac to Mac (via SSH): To connect to another Mac from a Mac make sure Finder is the active application, then
click on go from the top left of the screen. Choose “Connect to server” or use the shortcut keys “⌘K” to bring up the connection window. In the Server Address field enter the IP address of the Mac preceded by “vnc://”
and click on connect to open the remote Mac’s desktop in a new window.

   Mac to Mac (via SSH) Connect to server       remote Mac’s desktop



ADOBE INSTALLATION– (Students)

As a result of CUNY campus closures, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary remote access for impacted students so that they can continue their classwork involving Adobe Creative Cloud applications remotely. The instructions that follow allow CUNY students to install Creative Cloud Desktop applications on their personal device for use during the duration of the COVID-19 outbreak
*** ALL STUDENT ACCOUNTS ARE LIMITED TO 2GB OF (ADOBE) CLOUD STORAGE***

1. Link https://www.adobe.com
2. Click the Sign In button at the upper right-hand corner of the webpage
3. In the email address field type your CUNY Login username. Include the @login.cuny.edu.
4. Click Continue

Continue to Click the Login button

5. You will be redirected to the CUNY login page. Re-enter your CUNY Login username and password. Click the Login button.

6. Then you will be re-directed back the Adobe page and logged in with your CUNY Login account.  You can click the Open button under the Adobe Creative Cloud Category to get started.
   Click the Sign In button
7. After clicking on Open you can then open the cloud version of your apps, choose to download the desktop versions, or view Your Apps.
   Click Open to view Your Apps
8. Under All your apps, click Install on the application you would like to download.

Helpful Link
Download and Install Creative Cloud Apps
https://helpx.adobe.com/download-install/using/download-creative-cloud-…

Who has access?
• All CUNY student*, faculty and staff*
• Faculty and staff will be provisioned first

 


 

ADOBE INSTALLATION – (Faculty and Administrative Staff)

1. Go to Adobe.com
2. Click Sign in
        a. Enter: CCNY Email credentials @ccny.cuny.edu
3. Click Company or School Account
        a. Enter: CCNY Email credentials @ccny.cuny.edu
4. Click on Creative Cloud
5. Click on View All your apps
 Click on View  All your apps   
6. Select Application that you would like to download by clicking Install
   Select Application
7. Click download

Who has access?
• All CUNY student*, faculty and staff*
• Faculty and staff will be provisioned first

 


DROPBOX

• Provisioning for students are expected to be completed during the first full week of the semester.
• Staff that are not considers administrative staff by HR will not have access to Dropbox.

How do I login?
  1. Link dropbox.cuny.edu

o Email: Enter you CUNY Login username ( name.lastname##@login.cuny.edu )*
o Click Sign on

*If you do not know your CUNY Login or need to reset password see link below:

1. Link: cuny.edu
2. Top right corner click Login
3. Under Login, click on either Forgot Username or Forgot Password
      a. If you have never activate your CUNY Login click on New User

How much storage space do I have?
1. Active Faculty and administrative staff have unlimited storage space
2. Students have 15Gb of space

Helpful Links:
Help Center: https://help.dropbox.com/
CUNY help center: https://www2.cuny.edu/about/administration/offices/cis/technology-servi…

If you have any issues you can email the servicedesk@ccny.cuny.edu
  1. Include Following information

i. DESCRIPTION OF INCIDENT / OTHER:
ii. NAME:
iii. TITLE (STUDENT, FACULTY, STAFF):
iv. EMPLID:
v. CUNY LOGIN USERNAME
vi. EMAIL ADDRESS IN CUNYFIRST -- FACULTY AND STAFF = BUSINESS ADDRESS*
vii. STUDENT =  PREFERRED EMAIL ADDRESS
viii. ERROR MESSAGE AND SCREENSHOT IF NECESSARY


DOWNLOADING / UPDATING MatLAB LICENSE

Link: https://www.ccny.cuny.edu/it/matlab-and-simulink
Click MatLAB Portal
Click Sign in to get started
MatLAB Portal
A. First time downloading MatLAB: If you do not have a MathWorks account, click on Create Account Email Address: CCNY email - (If you do not know your CCNY email, use the following link: reset.ccny.cuny.edu). Once you create an account an email will be sent to your CCNY email for verification.
       Create MathWorks account

To check email
Faculty: webmail.ccny.cuny.edu
Student: login.microsoftonline.com (enter entire email ie jdoe000@citymail.cuny.edu )
To check email

Click Verify your email
Complete the process of creating your account

Verify your email

Click on I accept….
Click Create

Click Create

Once account is completed, it will be associated with the CUNY campus wide MatLAB license. Only CUNY issued emails will be associated to MatLAB.
Click the download icon
Click the download icon

Click on R2018b
Click on R2018b 
Select operating system you are currently running

Select operating system

Once installation is complete, MatLAB window will pop up.

1. Select Log in with MathWorks account
2. Select Yes on the License Agreement
3. Enter CCNY email address and MathWorks Password
4. Select License
5. Follow the prompts and complete download

If you are still having issues, you may contact MathWorks Support directly.
Contact Phone
Customer Support: 508-647-7000
Technical Support: 508-647-7000



MICROSOFT OFFICE 365 for EDUCATION – (Faculty and Administrative Staff)

How do I download Office 365?

1. Link: https://login.microsoftonline.com
2. Sign In: CUNY Login username*
3. Web Applications Login: Username and Password: CUNY Login Credentials*
4. Stay signed in? select either Yes or No
5. On the top right you will see Install Office drop down, click on Office 365 apps
6. Window will pop-up, click Save File
7. If using Firefox, on the top right corner of the browser click on the download Faculty-Staff download icon icon, click on the Setup.Def.en file. Office 365 will start download, follow prompts.
8. If using Chrome, on the bottom left of the browser click on Setp.De.en. Office 365 will start download, follow prompts

*If you do not know your CUNY Login or need to reset password see link below:

1. Link: https://cuny.edu
2. Top right corner click Login
3. Under Login, click on either Forgot Username or Forgot Password
a. If you have never activate your CUNY Login click on New User
4. Follow the prompts

For more information see the FAQs link: http://www.cuny.edu/about/administration/offices/cis/technology- services/microsoft-office-365-for-education/faqs/
If you need assistance email the Service Desk at servicedesk@ccny.cuny.edu
Include: Full name, EMPLID, Phone Number, CUNY Login Username, include any error messages



MICROSOFT OFFICE 365 for EDUCATION - (Students)

How do I download Office 365?

1. Link: login.microsoftonline.com
2. Enter CCNY Email Credentials* (i.e: jdoe000@citymail.cuny.edu )
3. On the top right you will see Install Office drop down, click on Office 365 apps
4. Window will pop-up, click Save File
5. If using Firefox, on the top right corner of the browser click on the download  Students download icon icon, click on the Setup.Def.en file. Office 365 will start download, follow prompts.
6. If using Chrome, on the bottom left of the browser click on Setp.De.en. Office 365 will start download, follow prompts

*If you do not know your CCNY email credentials or need to reset password use the following
   1. Link: https://reset.ccny.cuny.edu

For more information see the FAQs link: http://www.cuny.edu/about/administration/offices/cis/technology- services/microsoft-office-365-for-education/faqs/
If you need assistance email the Service Desk at servicedesk@ccny.cuny.edu
Include: Full name, EMPLID, Phone Number, CCNY EMAIL, include any error messages

 


CUNY VIRTUAL DESKTOP

The CUNY Virtual Desktop lets you access software remotely. Current applications available include ArcGIS, SPSS, SAS, Matlab, Mathematica and Maplesoft.
How do I install virtual desktop?

1. Link: http://www.cuny.edu/about/administration/offices/cis/virtual-desktop/in…
    a. Select the Installation that is required for your computer Windows or Mac Installation
    b. Follow the prompts
2. Once your computer has restarted, go to: https://cuny.edu/virtualdesktop
    a. Access your applications by clicking on one of the icons:
        Click on one of the icons
    b. Click Accept

        Click Accept

    c. Log in using the CUNY Login username ( name.lastname##@login.cuny.edu )* and password
        CUNY Login username


*If you do not know your CUNY Login or need to reset password see link below

1. Link: https://cuny.edu
2. Top right corner click Login
3. Under Login, click on either Forgot Username or Forgot Password
a. If you have never activate your CUNY Login click on New User
4. Follow the prompts

IMPORTANT TO REMEMBER:
Save your data to a flash drive or local drive. Be sure to save your data before exiting the CUNY Virtual Desktop or your work will be lost. Print to any printer connected to your local device
Logging off VDI
When you are finished with your session it is recommended that you disconnect and Logoff.
Helpful Links:
CUNY VDI FAQs: https://www.cuny.edu/about/administration/offices/cis/virtual-desktop/f…

If you experience any issues with CUNY VDI, please email the servicedesk@ccny.cuny.edu
    1. Email the CIS Service Desk at servicedesk@ccny.cuny.edu
    2. Email Subject: VDI Incident / Campus Name

• How user is connected wireless / hardwired
• Location of student Campus/ Campus Lab/ Home
• Desktop/Laptop
• MAC/PC/Tablet/Cell
• Operating System
• Software Application user was in
• Browser and Version
• Error Message
• Describe incident and navigation
• EMPLID and CUNYfirst ID.

 



OFFICE OF INFORMATION TECHNOLOGY RESOURCES

Email sensitive information
    1. Link: https://securetransfer.ccny.cuny.edu
    2. Username and Password: CCNY email credentials.

VPN Request (FACULTY and STAFF ONLY)
    1. Link: https://portal.ccny.cuny.edu/depts/oit/vpn/login.php
    2. Username and Password: CCNY email credentials.

Email Password Reset:
    Link: https://reset.ccny.cuny.edu

Technology Support Bridge - Virtual
Ask questions about your technology problems including hardware, software and networking issues.  https://ccny.zoom.us/j/2126507000

Distance Learning & Conferencing Support Bridge - Virtual
Ask questions regarding Blackboard, Zoom and BlueJeans.  https://ccny.zoom.us/j/2126505480

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