Distance Learning Guide

DISTANCE LEARNING and TELECOMMUTING GUIDE ( Download NEW v. 9.23.20 PDF )

Table of Contents
BLACKBOARD COLLABORATE ULTRA – (Faculty and Administrative Staff)
BLACKBOARD COLLABORATE ULTRA – (Student)
ZOOM - (Faculty & Administrative Staff and Students)
ZOOM PLUGIN – MICROSOFT OUTLOOK (Faculty and Administrative Staff)
RECORDING AND SHARING A MEETING – ZOOM
RECORDING AND SHARING A MEETING – BLACKBOARD COLLABORATE
FILENET – CUNYFIRST – (Students)
GOOGLE - (Faculty & Administrative Staff and Students)
GOOGLE MEETS – COMPUTER
DROPBOX - (Faculty & Administrative Staff and Students)
DOWNLOADING / UPDATING MatLAB LICENSE
MICROSOFT OFFICE 365 for EDUCATION – (Faculty and Administrative Staff)
MICROSOFT OFFICE 365 for EDUCATION - (Students)
MICROSOFT TEAMS (Faculty & Administrative Staff and Students)
CUNY VIRTUAL DESKTOP
OFFICE OF INFORMATION TECHNOLOGY RESOURCES

V _9.23.20 

BLACKBOARD COLLABORATE ULTRA – (Faculty and Administrative Staff)  

How do I access Blackboard Collaborate and create a session?

Log into your Blackboard account and access your course. Under the course menu, on the right hand side, go to Course Management and click Course Tools. Select Blackboard Collaborative Ultra.

To start a session, click on Create a Session and provide Event Details. Make sure to click Save.

Do Users need to install any software to obtain access to Blackboard Collaborate Ultra?

No. Blackboard Collaborate Ultra opens right in your browser*, so you don’t have to install any software to join a session.

* Preferred Web Browser: Mozilla Firefox, Google Chrome can be used as an alternative

** All web browsers must be updated to the latest version

How can I access Blackboard Collaborate Ultra?

Access your course on Blackboard. Scroll down to you Course Management >> Course Tools >> Blackboard Collaborate Ultra

How do can I access it on a phone or tablet?

On a tablet, you can access BB Collaborate by using a preferred browser and logging into your Blackboard account. Faculty/ Staff can only use the Blackboard Instructor app which is provided through the app store. app store

Can someone who is not in Blackboard, or not registered for the course, access a Collaborate Ultra session?

  • Once a session has been created, users can select the session to open the session details. The information you need to join or share the session is immediately after the session name.
  • Collaborate Ultra link invitation

Users can invite users two ways

  • Send a public guest link

Send a personal invitation

Where do I start a recording and view them after the session?
During your session, you can select Start Recording, which is in your Session Menu in the upper left corner.
After the session is done, recordings will be in the Blackboard Collaborate Menu Blackboard Collaborate Menu under Recordings. There may be a delay as to when the recording is listed. Make sure to change your filters before requesting assistance.

How can I share files, application/screen, and the Whiteboard?
All interaction options will be shown in the Share Content tab. All settings on how participants interact with the content will be displayed in Settings.

Why can’t I share my screen?

Check your browser. Are you using Google Chrome or Firefox? Application sharing is only available through the Chrome and Firefox browsers at this time

I’m having trouble seeing what is on the screen. Can I make it bigger?

Yes. You can zoom in on a whiteboard or file that is being shared. You can also enlarge captions if you are viewing them. Double-click on the item to make it bigger.

I can’t hear anything. Can I change the volume?

Adjust your microphone and speaker volume in My Settings. Point to your avatar image to open My Settings. Select Audio and Video Settings.

I want to let my students use my room for their study group. How can I do this?

The best way to do this is to allow your students to join a session as moderators or presenters. As moderators they have the same privileges you do. As presenters they are limited to sharing content privileges.

  • You can do this in two ways.
    • Join the session with your students and promote them to the desired role.
    • Let them use the room without you. Schedule a session that allows all guests to join as moderators or presenters.

Can get an attendance report for my session?

You can view Session Attendance Report from the list of sessions in your Blackboard Collaborate tool.

  • Find the session you want to see a report on, and select the Sessions options menu
  • Select View Report

View Report

Helpful Links:

https://www.ccny.cuny.edu/cetl/blackboard-help

https://help.blackboard.com/Collaborate/Ultra

If you need assistance please email TLC: tlc@ccny.cuny.edu , if you need assistance they will schedule a Zoom session with you.  

 

BLACKBOARD COLLABORATE ULTRA – (Student)

How do access Blackboard Collaborative?

Log into your Blackboard account and access your active course. Under the course menu, on the right hand side, select Tools. Click on Blackboard Collaborative Ultra. Your sessions will be displayed and if available, you can join or dial in.

Do Users need to install any software to obtain access to Blackboard Collaborate Ultra?

No. Blackboard Collaborate Ultra opens right in your browser*, so you don’t have to install any software to join a session.

* Preferred Web Browser: Mozilla Firefox, Google Chrome can be used as an alternative

** All web browsers must be updated to the latest version

How do I join a Blackboard Collaborate Ultra Session?

Depending on the session and moderator, you can join a session directly from a web link, from your course and from your phone.

  • From a weblink: Your moderator/instructor has sent you a link to join the session. Open the link in your computer or mobile browser.
  • From your course: Once your instructor has created a session, enter your Blackboard course click on Tools >> Blackboard Collaborate Ultra.

How can I access it on a phone or tablet?

On a tablet, you can access BB Collaborate by using a preferred browser and logging into your Blackboard account.
Students can also download the Blackboard app through your app store.
Blackboard app  

How can I present material during a session?

Students can only present material if the instructor has given you permission as a presenter or moderator. Select Share Content and upload your files.  

How do I present my project to my class?

Moderators/instructors can make participants presenters. As presenters you can upload, share, edit and stop sharing content.  

Where can I find the recordings of the session?

After the session has ended, click on the Blackboard Collaborate menu Blackboard Collaborate Menu  and select Recordings. There may be a delay as to when the recording is listed. Make sure to change your filters before requesting assistance.

Why aren’t the recordings and shared material listed?

The instructor must make all recordings and material available for download or add it into the content section of the course.

Can a participant create a breakout group?

Participants cannot create groups. This action is reserved for only moderators of the session. 

Helpful Links: https://help.blackboard.com/Collaborate/Ultra

If you need assistance please email Blackboard Support: bbsuuport@ccny.cuny.edu

Include: Full Name, Course Code, EMPLID, and a phone number to contact you 

ZOOM - (Faculty & Administrative Staff and Students)    

How to get a Zoom account

*If you do not know your CCNY email credentials

Setting up Zoom Profile

Once in Zoom, click on the Profile tab on the left hand side, from here you can make any updates and changes to your profile.

  • Department, Job Title and Account Number are populated you will not be able to change, this information.
  • The Personal Meeting ID - is the number users will need to join a meeting. We would suggest to change that to your CCNY work phone number ( i.e. 212-650-####)

How to schedule a meeting?

  • Once logged in, you will start in the Profile tab. To Schedule a meeting click the Schedule a Meeting on the top right of the page.
  • From the Schedule Meeting page, you are able to:
    • Name the Meeting
    • Add a description about the meeting
    • Schedule the date and time
    • Set the duration of the meeting, time zone, and an option to make the meeting a recurring meeting
    • Video and Audio options for the Host and Participant(s)
    • Meeting options
    • You may also invite a participant to be a Guest Host.
      • *** Please note: if you use this option, it will give the guest host the same full control options and the Primary Host***
  • Click Save

How to Share Files?

  • Click on the Settings tab to modify your options
  • Within the Settings page, click the In Meeting (Basic) option. Scroll down to the File Transfer option and toggle to turn on the feature. *** You may also click Only Allow Specified file types***

Enabling Breakout Room

Breakout room is a way you can split up students into groups for projects/ interactive learning within the Zoom Meeting

  • In the Settings page,
  • Click on the In Meeting (Advanced) option. Breakout Room is the first option under the Meeting (Advanced) section of the page. Toggle to turn on the feature. *** You may check the Allow host to assign participants to breakout room when scheduling, if you already have pre-picked groups of students to work with. You may set up the groups when creating/ scheduling the Meeting in the “Scheduling Meeting” page.  ***Please Note:  You cannot have Breakout Room and Remote Support enabled at the same time. ***

Accessing Recorded Meeting via Cloud

  • Click the Recordings tab on the left hand side
  • Once in the Recordings page you will find a list of recorded meeting
    • You have the option to Share the recorded meeting(s) by copying the link provided to you and also modify permission of who can view/ download the recorded meeting(s).
    • If you click on the More option, you have the choice to either Download or Delete the recorded meeting.

Joining a Meeting

  • Once you login to Zoom
  • Click Join a Meeting on the top right
  • Enter the Meeting ID, the meeting ID will be provided when the host sends you the invitation link from Zoom
  • Click Join
  • The Launch Application will open up double click on Zoom Meetings
  • The application will open up
  • The option of joining via Phone Call or Audio Computer will be availble
    • Phone Call
      • Dial one of the numbers provided, it will prompt you to enter the meeting ID and the participant ID. Click Done
    • Computer Audio
      • Click join with Computer Audio, make sure your mic is on and the volume is up 

ZOOM PLUGIN – MICROSOFT OUTLOOK (Faculty and Administrative Staff)

The Zoom Microsoft Outlook plugin is designed to make scheduling a meeting in Microsoft Outlook quick and convenient. The plugin allows you to schedule and start instant Zoom meetings, as well as make existing meeting events Zoom meetings.

  1. Downloading Zoom Plugin for Microsoft Outlook
    1. On your desktop computer or laptop, visit Zoom’s download center: https://zoom.us/download
    2. Under Zoom Plugin for Microsoft Outlook, click Download
    3. Click Save File on the pop up window
    4. On the top right corner of the browse, click on the down blue arrow
    5. Double click on the ZoomOutlookPluginSetup to begin download, follow the prompts
    6. Once download is complete, close Microsoft Outlook and reopen 
  2. Schedule, Join or Start an Instant Zoom Meeting via Outlook Application
    1. Schedule a Meeting
    2. Once in Outlook, under Home tab click on the Schedule a Meeting Icon
      1. If NOT signed in to ZOOMthe Sign in Zoom window will pop up
        1. Join a Meeting: Click to join a meeting without Signing in to Zoom, MUST have the Meeting ID
        2. Sign In: Click to schedule a new meeting
          1. Click on Sign in with SSO, enter ccny.zoom.us
          2. Enter CCNY email credentials
          3. Under the Home tab click on Schedule
          4. Select desired settings (Topic, Meeting ID, Password, Video, Audio, Calendar Advanced Options)
          5. Click on Schedule
          6. The Oulook Meeting calender page will pop up, enter the recipients you would like to invite to the meeting
          7. Click Send
      2. If signed in to Zoom, the Zoom – Schedule Meeting window will pop up
        1. Select desired settings (Meeting ID, Meeting Password, Video, Audio, Advanced Options)
        2. Click Continue
        3. The invitation will automatically fill in with details
        4. Click at the top of the calender invite Save & Close  
  3. Making an existing event a Zoom Meeting
    1. Open an existing calendar event in Outlook
    2. Under the Appointment tab click on Schedule A Meeting
      1. Select desired settings (Meeting ID, Meeting Password, Video, Audio, Advanced Options)
    3. Click Continue
    4. The invitation will automatically fill in with details
    5. Click at the top of the calender invite Save & Close  
  4. Start Instant Meeting – Allows you to start an unscheduled instant meeting

Features available during a Zoom meeting

  1. Most of the functions for both the Host and Participant will be located at the bottom of the screen.
    1. The audio settings- Change from computer audio to an external microphone.
    2. Webcam Settings- You may either enable or disable the camera settings
    3. Invite other participants- via email, copy the invitation information, or copy the URL.
    4. Manage Participants- You can view the number of Participants, ( as the Host) Mute/ Unmute the Participants, Chat, Make a Participant a Host, Allow the Participant to record, Rename the Participant, and Remove the Participant from the meeting.
    5. Share Screen- Not only can the Host share their screen but can also enable the Participants to share content. This option does not limit the Host to only sharing their screen, but other content as well. Such as: Whiteboard, (the view of individual) Applications, and can project content from iPhone/iPad. You cannot share documents during your Share screen Session.
    6. Chat- The chat function allows the Host and Participants to chat with one another, or a 1:1 private Chat.
    7. Record- (Self-Explanatory) The Host has the option to either save the recordings on their computer or save it to a cloud storage or access it from Zoom. 
    8. Support- the Host can request from a participant to request desktop control, request application control, or request to restart the (participant’s) computer.
    9. Reactions- Positive encouragement. Either a thumbs up or a hand clap
    10. End Meeting- to Exit or end the meeting.

Zoom FAQs: https://support.zoom.us/hc/en-us/sections/200277708-Frequently-Asked-Questions

RECORDING AND SHARING A MEETING – ZOOM

Enabling Recording Option in Zoom

  1. Sign in to Zoom
  2. Click on Settings on the left hand menu
  3. Click on the Recording Tab
  4. Turn on Local Recording and Cloud Recording
    1. You can customize each option  

Recording a Meeting

  1. Once you start a Zoom meeting as the Host
  2. Click the option to Record on the bottom menu of the Zoom meeting
    1. You have two options Record on this Computer or Record to the Cloud.
      1. Record on this Computer. This option stores the file locally and can later be uploaded to a file storage service like Dropbox.
      2. Record to the Cloud. This option stores the recording in the Zoom application which will need to be downloaded to share it. 

Recording a Meeting

  1. Once the meeting has ended, Zoom will convert the recording and you will be able to access the files.

Zoom convert recording

Note: By default, the audio/video file (MP4) will be named Zoom_0.mp4. The audio only file (M4A) is named audio_only.m4a.

Accessing Recorded Meeting – Record on this Computer

By default all local recordings are stored in the Documents folder under Zoom

Accessing Recorded Meeting – Record on to the Cloud

  1. Click the Recordings tab on the left hand side
  2. Once in the Recordings page, you will find a list of recorded meeting
    1. You have the option to Share the recorded meeting(s) by copying the link provided to you and also modify permission of who can view/ download the recorded meeting(s).
    2. If you click on More option, you have the choice to either Download or Delete the recorded meeting.

For more information you can visit the Zoom Recording Link

Uploading and Sharing Recordings in Dropbox

Record on this Computer

  1. Login to https://dropbox.cuny.edu (with CUNY Login credentials)
  2. In the Home tab, click Upload Files
  3. The file upload windows comes up, click Documents on the left

Upload Files to Dropbox 

  1. Double click Zoom folder, select Recording (saved by date) you would like to upload, double click on zoom_0 file.

Click Upload

  1. In Dropbox you can share the file with your students or download it by clicking the three horizontal dots on the far right of the file.

Dropbox click the three horizontal dots

Record on to the Cloud

  1. On the left hand side click on Recordings, list of recording will be available to Share or Download and Delete.
  2. Click on Download to save on your computer, from your Dropbox account you can upload the file.

Share or Download and Delete

 

  1. Once you login to Dropbox, in the Home tab, click Upload Files
  2. The file upload windows comes up, select the location where you saved the recording, click Upload.


     
  3. Once you login to Dropbox, in the Home tab, click Upload Files
  4. The file upload windows come up, select the location where you saved the recording, click Upload. 

RECORDING AND SHARING A MEETING – BLACKBOARD COLLABORATE

You can have multiple recordings during one session. If you decide to continue recording a session after you have stopped, a new recording is saved and added to the list of recordings for that session.

When creating a session make sure to enable the download option for the recordings (see instructions below.)

  • During your session, click Start Recording, under Session Menu in the upper left corner. The recording camera appears on with a red dot while recording is in progress.
  • To finish recording, open the Session menu and select Stop Recording.

How do I find the recordings?

 

You can view recordings in courses you are enrolled in. You may be able to download recordings. Moderators must allow session recording downloads for each session.

Go to Collaborate, open the Menu, and select Recordings.

Recording email

Collaborate emails moderators links to their recordings. This requires a valid email address. Moderators who own the session or join by personal email get the email.

Enabling Recording sessions to be downloaded

Create a SessionYou can enable this feature when setting up the session or after session has ended.

  • Once you click Create a Session
  • On the left hand side menu scroll down to Session Settings. Select Moderator under Default Attendee Role. Under Recording  check off Allow recording downloads

If you have a session already recorded, you can go to that session, on the left hand side menu scroll down to Session Settings. Under Recording check off Allow recording downloads.

Accessing Recordings

  • Once in the course, go to Blackboard Collaborate, click on the menu icon  
  • Click on Recordings, you will find all recorded sessions for the course.
  • By click on the three horizontal dots next to the recording you will be able to Watch, Download as well as Copy link to email your students.
  • When downloading you will be prompted to save the file, once you save it you can upload to Dropbox. (see above for instructions)Blackboard Collaborate menu icon

 

For more information, you can visit the Blackboard Collaborate Recording Link

FILENET – CUNYFIRST – (Students)

CUNY/CIS launched a new feature in FileNet that will allow students to remotely upload documents securely. 

To upload and submit documents using CUNYfirst:

  • Log into CUNYfirst
  • Select Campus Solutions > Self Service > Document Upload.

The Document Upload page is displayed with your name and EMPLID.

  • Using the Document Class drop-down menu, select one of the following document classes corresponding to the document to be uploaded:
  • Financial Aid
  • Health Services
  • Registrar

A Document Type drop-down menu is added to the Document Upload page.

  • Using the Document Type drop-down menu, select the type of document being uploaded.
  • Click on the >> (“Go”) button to the right of the Document Type drop-down menu.

A message displays to inform you that you are transferring to the Student Documents Repository system.

  • Click the OK button to continue with the document upload.
    • If you are presented with a Student Documents Repository login prompt, enter your CUNY Login credentials and click Log In.
    • A Student Documents Repository page is displayed with your name, EMPLID and the document class and type selections from CUNYfirst.
  • Click the Choose Files button to open your computer’s file manager/explorer tool.
    • Notes: You can select multiple files to upload for the document type selected. Each file to be uploaded must be less than 20 MB.
    • The selected file name is displayed next to the Choose Files button.
  • If you need to confirm or change the document type before uploading the file, click the Document Type drop-down menu.
  • Click the Add button at the lower right of the window to upload the file.
    • If you encounter an error message during the file upload, contact your campus help desk or wait a while before trying to upload the file again.
  • Click Close when the upload confirmation message is displayed.
  • After the file is uploaded, do one of the following:

Return to CUNYfirst to upload another document without having to log into the Student Documents Repository again

  • Close the Student Documents Repository page if you are done uploading files and want to return to other applications in the browser window
  • Click on your CUNY Login username at the top of the Student Documents Repository page and select Logout

GOOGLE - (Faculty & Administrative Staff and Students)     

How to Login to Google  

*If you do not know your CUNY Login or need to reset password see link below

  • Link: reset.ccny.cuny.edu 
  • Select either Student or Faulty/Staff Password Reset
  • Click: Option A

Access Google Apps

On the top right corner, click on the square to see apps.

  • AccountsManage your info, privacy, and security to make Google work better for you
  • DriveAllows users to store files on their servers, synchronize files across devices, and share files.
  • Docs - Is a word processor included as part of a free, web-based software office suite offered by Google within its Google Drive service. The app is compatible with Microsoft Office file formats. The application allows users to create and edit files online while collaborating with other users in real-time.
  • Meets - Google Meet is a video-communication service developed by Google
  • Classroom - Classroom in your school to streamline assignments, boost collaboration, and foster communication.

 

 

GOOGLE MEETS – COMPUTER

 

 

  1. Login Link: https://meet.google.com/
  2. Enter your login information.
    1. Use your personal Google account or your CCNY G-Suite account (see instructions above)
  3. Alternatively, login to Google.com. On the top right corner, click on the square to see apps, click on Meets.

Personal Google Account

Scheduling a meeting

Once logged in, on the left side of your screen, select the green New Meeting button to start a new meeting.

You have three options:

  1. Get a meeting link to shareThis will generate a meeting link, which you can share to meet now or later. Copy and paste the meeting link into a browser, or type the code into the Enter meeting code field click Join.
  2. Start an instant meeting – Creates a meeting that you join now.
    1. Click Join Now
    2. Under the Add Others, you will find the link to share with others to join your meeting. Click on Copy joining info.
    3. Click on Add people – You can either enter the email or select from the list of contacts. Click Send email
  3. Schedule in Google Calendar – Fill out the scheduled meeting details. Include the Title, Date, Time, and Description. Remember to add guests via their respective emails in the Guests menu on the right. When finished, click Save button at the top. This will schedule your meeting(s) and notify all people you entered into the Guests menu via email.

Joining a meeting – With Code or Link

  1. If you already have a Google Meet code or link to join a meeting, simply copy and paste the code or link into the blank area next to the New Meeting button, click Join.
  2. Once you are Ready to join the meeting click Ask to join.

Joining a meeting – From Calendar Invite

Find your scheduled meetings in Calendar and quickly join a video meeting.

  1. In the scheduled meeting, in your calendar, click the event you want to join. If you are not logged in to your Google account, you will be redirected to the login Google page.
  2. Click Join with Google Meet.
  3. In the window that opens, click Join Now

Joining a meeting – From Meet

  1. In a web browser, enter https://meet.google.com/.
  2. Select the meeting from your list of scheduled events. Only meetings scheduled through Google Calendar appear on Google Meet.
  3. Click Join now.

G-Suite CCNY Account

  1. Login link: https://meet.google.com/
  2. Click Sign In
  3. Enter CCNY email (i.e. jdoe@ccny.cuny.edu or jdoe000@citymail.cuny.edu )
  4. Enter CCNY email login credentials

Starting a meeting

Click Join or start a meeting

  1. Enter nickname or leave blank, click Continue
  2. Click Join Now
  3. Under the Add Others, you will find the link to share with others to join your meeting. Click on Copy joining info.
  4. Click on Add people – You can either enter the email or select from the list of contacts. Click Send email

Joining a meeting – With Code or Link

Click Join or start a meeting

  1. If you have a code or link, enter the code. Click Continue
  2. If Ready to join, click Ask to join

Google Meets Features During Meetings

 

Bottom menu of the meeting window

  1. Meeting Details – Joining Info to share with others
  2. Microphone button – turn on and off
  3. Hang Up – to leave meeting
  4. Camera – to turn on and off
  5. Present Now – to share your screen during the meeting
  6. Three vertical dots on the right corner
    1. Change Layout
    2. Full Screen
    3. Turn on background blur
    4. Settings – Audio, Video settings

Top menu of the meeting window

  1. Participants Icon – See participants in the meeting. As well as Add people, Remove and Mute participants during the meeting.
    1. To remove a participant click on the down arrow next to the name, click on the “–“ sign 
    2. To mute a participant, click on the down arrow next to the name, click on the Microphone

Chat Icon – Message meeting participants

Helpful Link:  Google Meets Help

 

 

VPN CLIENT INSTALLATION AND REMOTE CONNECTION

 

 

The following is a brief guide showing how to install the AnyConnect VPN client and connect to campus resource remotely. If you have any trouble following these steps please contact your area’s Tech Support.

https://vpn.ccny.cuny.edu

GROUP field to CCNY-USER-VPNarrow-right                    username and password 
click on Continue

d. Once you log in you will see this screen. Click on “Start AnyConnect” to begin the AnyConnect Java installation. You should get a pop-up notification asking to allow or grant permission for the website to use Java, please click on “allow” or “yes” to continue with the installation. Depending on your security settings, you may have to enter the username and password of your computer’s administrator account.

Start AnyConnect              click on allow

 e. In the case that automatic installation fails, you will be given the chance to install the AnyConnect application manually. For Mac click on the link provided and for PC click on the download button to proceed with manual installation.

Mac

PC

AnyConnect MAC

AnyConnect PC

 

 f. A pop-up will appear to download the installer. Click to allow this download, we recommend that you download this file to your desktop.

download the installer

g. Double click on the downloaded file and follow the on-screen prompts to install the software. You may need to enter the administrator’s username and password during this installation.

Mac

PC

install the software MAC

install the software PC

h. Once installation is complete AnyConnect should automatically open and prompt you for the address to the VPN. If it doesn’t, you can find it in the applications folder (for Mac) or under the programs heading on the start menu (for PC). Additionally, there should be an icon in the status menu (Mac, upper right corner of the screen) or the system tray (PC, lower right corner of screen).When AnyConnect starts up you will be prompted to enter the address for the VPN which is “vpn.ccny.cuny.edu” and click “Connect”.

vpn.ccny.cuny.edu  

You will be prompted to enter your username and password. Please enter the information and make sure to change the Group setting as seen in the image below to “CCNY-USER-VPN”:

CCNY-USER-VPN

Successful login will show the following message after accepting the EULA and you are now successfully connected to VPN.

CCNY-USER-VPN2

 

ATTENTION!

For Windows 10 computers - In order to successfully connect to VPN, Internet Connection Sharing (ICS) must be disabled in order for AnyConnect to succeed. To disable ICS on Windows 10 machines please follow these steps:         

The following steps outline common methods of connecting to devices on the CCNY campus. This is not an exhaustive list of steps or methods and individual cases can require different solutions. Also please note for users who are attempting to connect to devices that are behind a firewall or on a private network; you must obtain a PUBLIC IP in order to access the device via VPN. If you are unclear about this, please consult with OIT. 

Connecting to VPN with AnyConnect

Right click the AnyConnect icon in the System Tray or Status Menu and choose the “connect” option. Just like with installation set the group to “CCNY-USER-VPN”, and enter your username and password to connect to VPN. Once the VPN connection has been established you can use whichever of the following methods to connect to campus devices as appropriate.

Remote Desktop Connection  

Enter the IP address of the machine you wish to connect to and click on “connect”. You will be prompted to enter credentials for the machine you are connecting to. Make sure that when entering credentials, to add the domain to the username if the machine is bound to one, i.e. username: itcs\jnorris.

Enter the IP address                 entering credentials

b. Pc to Mac (via VNC): In order to connect remotely to a Mac computer, you will need to download a VNC client. In the following example, VNC viewer was used. Simply open the client and enter the IP address and follow the prompts to authenticate into the Mac. Make sure to remember the password that was created when screen sharing was enabled. A viewer from REALVNC can be found here:  https://www.realvnc.com/en/connect/download/viewer/

Pc to Mac via VNC

c. Mac to Pc (via RDP): In order to connect remotely to a Pc with a Mac, you will need to install the Microsoft Remote Desktop app from the Apple App Store.

Mac to PC via RDP

Open the app from the Launchpad, then click on “New” to create a new connection. Create a name for this connection, enter the PC name (the IP address of the machine you are connecting to), and enter your username and password. Make sure to enter your username in domain\username format (i.e. “itcs\bsmith”).  

MAC Launchpad         enter the PC name

Close the Edit Pane and make sure the connection you just created is highlighted. Click on Start to open a remote session and follow the prompts to arrive at a Windows login screen.

Click on Start

d. Mac to Mac (via SSH): To connect to another Mac from a Mac make sure Finder is the active application, then click on go from the top left of the screen. Choose “Connect to server” or use the shortcut keys “K” to bring up the connection window. In the Server Address field enter the IP address of the Mac preceded by “vnc://” and click on connect to open the remote Mac’s desktop in a new window.

Mac to Mac via SSH             Connect to server 

 

 

MICROSOFT OFFICE 365 for EDUCATION – (Faculty and Administrative Staff)

 

 

How do I download Office 365?

  1. Link: login.microsoftonline.com
  2. Sign In: CUNY Login username*
  3. Web Applications Login: Username and Password: CUNY Login Credentials*
  4. Stay signed in? select either Yes or No
  5. On the top right you will see Install Office drop down, click on Office 365 apps
  6. Window will pop-up, click Save File
  7. If using Firefox, on the top right corner of the browser click on the download download icon icon, click on the Setup.Def.en file. Office 365 will start download, follow prompts.    
  8. If using Chrome, on the bottom left of the browser click on Setp.De.en. Office 365 will start download, follow prompts

*If you do not know your CUNY Login or need to reset password see link below

  1. Link: cuny.edu 
  2. Top right corner click Login
  3. Under Login, click on either Forgot Username or Forgot Password
    1. If you have never activate your CUNY Login click on New User
  4. Follow the prompts

For more information see the FAQs link: http://www.cuny.edu/about/administration/offices/cis/technology-service…

If you need assistance email the Service Desk at servicedesk@ccny.cuny.edu

Include: Full name, EMPLID, Phone Number, CUNY Login Username, include any error messages

MICROSOFT OFFICE 365 for EDUCATION - (Students)

How do I download Office 365?

  1. Link: login.microsoftonline.com
  2. Enter CCNY Email Credentials* (i.e: jdoe000@citymail.cuny.edu )
  3. On the top right you will see Install Office drop down, click on Office 365 apps
  4. Window will pop-up, click Save File
  5. If using Firefox, on the top right corner of the browser click on the download download icon icon, click on the Setup.Def.en file. Office 365 will start download, follow prompts.    
  6. If using Chrome, on the bottom left of the browser click on Setp.De.en. Office 365 will start download, follow prompts

*If you do not know your CCNY email credentials or need to reset password use the following

  1. Link: reset.ccny.cuny.edu 

 

For more information see the FAQs link: http://www.cuny.edu/about/administration/offices/cis/technology-service…

If you need assistance email the Service Desk at servicedesk@ccny.cuny.edu

Include: Full name, EMPLID, Phone Number, CCNY EMAIL, include any error messages

MICROSOFT TEAMS (Faculty & Administrative Staff and Students)

  1. Login: login.microsoftonline.com
  2. Enter CUNY Login username and password
  3. Click on the Teams icon on the top menu

To Join or Create a Team

  1. Once in Teams click on Teams on the left hand menu
  2. On the left hand side click on Join or Create Team
  3. Click on Create a Team
    1. Select what type of team you ae creating
      1. Class: Discussion, group projects, assignments
        1. Name: It can be the name of the course
        2. Description: of the course or topic
      2. Professional Learning Community (PLC): Educator working group
        1. Name: It can be the name of the course
        2. Description: of the course or topic
        3. Privacy: who will be able to access the team
      3. Staff: School administration and development
        1. Name: It can be the name of the department
        2. Description: Topic
        3. Privacy: who will be able to access the team
      4. Other: Clubs, study groups, after school activities
        1. Name: It can be the name of the department
        2. Description: Topic
        3. Privacy: who will be able to access the team
    2. Enter the CUNY Login Username:
    3. Click Add
    4. Once you have added everyone to the team, click Close
    5. Once in the Team you can upload class material

Download the Desktop App  download icon

  1. Inside teams application, on the bottom left click on the download icon
  2. On the new window click Save File
  3. On the top right click on the blue arrow   blue arrow
  4. Select Teams_windows

Microsoft Teams icon will show up on your Desktop

For more information you can visit the Teams Training page: Teams Education Training

CUNY FAQ and Policy: Microsoft Office 365

For Training:  Virtual Zoom - Tech Center Support Bridge- https://ccny.zoom.us/j/2126505480

CUNY VIRTUAL DESKTOP

The CUNY Virtual Desktop lets you access software remotely. Current applications available include ArcGIS, SPSS, SAS, Matlab, Mathematica and Maplesoft.

How do I install virtual desktop?

  1. Link: http://www.cuny.edu/about/administration/offices/cis/virtual-desktop/installation/
    1. Select the Installation that is required for your computer Windows or Mac Installation
    2. Follow the prompts
  2. Once your computer has restarted, go to: https://cuny.edu/virtualdesktop 
    1. Access your applications by clicking on one of the icons:

Access your applications

    • How user is connected wireless / hardwired
    • Location of student Campus/ Campus Lab/ Home
    • Desktop/Laptop
    • MAC/PC/Tablet/Cell
    • Operating System
    • Software Application user was in
    • Browser and Version
    • Error Message
    • Describe incident and navigation
    • EMPLID and CUNYfirst ID.    

Helpful Links: 

CUNY VDI FAQs: https://www.cuny.edu/about/administration/offices/cis/virtual-desktop/faqs/

OFFICE OF INFORMATION TECHNOLOGY RESOURCES

Citymail

Claiming / Resetting CCNY email password (Faculty / Staff)*

  1. Link: https://reset.ccny.cuny.edu  
  2. Click on Faculty & Staff Password Reset
  3. Option A
  • Your password MUST include: 1 number, 1 capital letter, 1 lowercase, at least 8 characters total
  • Your password MUST NOT include: name, DOB (including the year), SSN, former password (cannot be similar to previous password, such as no repeated words or series of numbers)

Access CCNY Email

Link: https://webmail.ccny.cuny.edu   

The Email credentials will provide access to most CCNY application and online forms.

  • Citymail Email
  • Microsoft Office365 Applications
  • ccny-wifi network
  • WebCheckout
  • Library Database
  • Computers on campus

Webmail

Claiming / Resetting CCNY email password (Student)*

  1. Link: https://reset.ccny.cuny.edu  
  2. Click on Student Password Reset
  3. Option A
  • Your password MUST include: 1 number, 1 capital letter, 1 lowercase, at least 8 characters total
  • Your password MUST NOT include: name, DOB (including the year), SSN, former password (cannot be similar to previous password, such as no repeated words or series of numbers)

Access CCNY Email

Link: https://login.microsoftonline.com    

The Email credentials will provide access to most CCNY application and online forms.

  • Webmail Email
  • ccny-wifi network
  • WebCheckout
  • Library Database
  • PCs on Campus
  • VPN Access

CCNY Device Loaner Request Form

Link: Device Loaner

Enter CCNY email credentials

*IMPORTANT: After resetting the password make sure to update ALL devices using the CCNY email credentials, not changing it will cause your account to lock.  Make sure to check your keychain, password manager for CCNY email stored passwords. If any are stored, delete them.

Email sensitive information

  1. Link: https://securetransfer.ccny.cuny.edu
  2. Username and Password: CCNY email credentials.

VPN Request (FACULTY and ADMISNISTRATIVE STAFF ONLY)

  1. Link: https://portal.ccny.cuny.edu/depts/oit/vpn/login.php
  2. Username and Password: CCNY email credentials.

Email Password Reset:

Link: https://reset.ccny.cuny.edu

Service Desk

Email: s%65rv%69cedesk@ccny.cuny .e%64u" rel="nofollow"> servicedesk@ccny.cuny.edu

Call: 212-650-7878

Tech Center Training

https://ccny.zoom.us/j/2126501301
Faculty, Staff and Student training on Microsoft Office 365 Suite and Dropbox

Distance Learning & Conferencing Support Bridge

https://ccny.zoom.us/j/2126505480