7311 Call Center Service Line

From: Office of information Technology
Sent: Tuesday, August 27, 2019 
To: Faculty/Staff 
Subject: Now Available! The new CCNY 7311 Call Center Service Line for City College Faculty and Staff.

 

Office of Information Technology

The new CCNY 7311 service is now available to City College faculty and staff to call just one central number for easy access to all of CCNY’s services and information.

The number 212-650-7311 will be reachable from both off-campus (by dialing the full number) and on-campus (via ext. 7311). Callers will be connected to a menu guide that will give them seven options:

#1 for Public Safety
#2
for the Facilities Management Office
#3
for Human Resources and Payroll Services
#4
for the Office of Information Technology (OIT)
#5
for Campus Transportation
#6
for Events Management
#7
for the Office of Institutional Advancement and Communications

From there, callers will be guided to specific resources. For example, pressing the number for Public Safety will offer eight further options, including #1 for emergency, #2 for campus parking, #3 for lost and found, and #4 to have a door unlocked etc.

Developed by the Office of Information Technology (OIT), the new system simplifies the process of requesting or inquiring about the many services offered here at CCNY. Now, you only have to know one number to reach the service you need.

Please note that the CCNY 7311 system is meant to simplify the process. If you do not wish to use this service, you may contact the service provider through the existing channels, as that will not change.

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Service Desk