Distance Learning Resource Directory

The OIT website provides access to resources that will help you find the hardware, software, services, available support and relevant user policies and procedures needed for distance learning and remote access while you are  member of the CCNY community.

Service Desk

Service Desk: servicedesk@ccny.cuny.edu  Call: 212-650-7878Monday - Friday 8:00 am - 6:00 pm
 

24 Hour Office of Information Technology Chat Room: ( https://tinyurl.com/CCNYOIT ) Login with your CUNY login credentials ( firstname.lastname##@login.cuny.edu )
 

Instructional Technology Chat Room: ( https://tinyurl.com/CCNYInstructionalTech ) Login with your CUNY login credentials ( firstname.lastname##@login.cuny.edu )

Virtual - Support (via Zoom)

Virtual - Distance Learning & Conferencing Support Bridge- https://ccny.zoom.us/j/2126505480
Ask questions regarding Blackboard, Zoom and BlueJeans.


Virtual - Tech Center Support Bridge- https://ccny.zoom.us/j/2126501301
Student support regarding technology issues related to software use. 
Faculty, Staff and Student training on Microsoft Office 365 Suite and Dropbox

 

IT Forms & Documentation

For Students:

  • FERPA
     
  • Password Reset Forms
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For Faculty/Saff:

Information & Downloads:

Documents Download:

Important Notices & IT Security Announcements

Important Notices from the VP/CIO

Notices related to IT resources for distance learning and remote teaching

 

Information Security Announcements

Systems security notices and alerts

 

CUNY Information Security (CIS)

CUNY Systems security notices and policies

 

Important Notices

Notices about CUNYfirst, Blackboard and OIT maintenance. 

 

System Status