The OIT website provides access to resources that will help you find the hardware, software, services, available support and relevant user policies and procedures needed for distance learning and remote access while you are member of the CCNY community.
Call: 212-650-7878 - Monday - Friday 8:00 am - 6:00 pm
24 Hour Office of Information Technology Chat Room: ( https://tinyurl.com/CCNYOIT ) Login with your CUNY login credentials (
Remote Desktop Connection / Adobe Creative Cloud Access
The University-wide free student, faculty, and staff access to Adobe Creative Cloud ended on October 30, 2020. To accommodate currently enrolled CCNY students and faculty and staff, some computer labs on campus have been configured for remote access to licensed software, including Adobe Creative Suite, SPSS, ArcGIS, SAS, Rhino, and R+.
All currently registered CCNY students can use their Citymail login credentials and personal devices to access licensed software installed in the CCNY Tech Center. Additionally, the Science Division, Spitzer School of Architecture, and Accessibility computer labs are available for students authorized to access them, with other departments to follow. (For details, see the remote access portal, instructions, and software availability matrix below.)
Faculty & Staff Remote Access/ Saving Adobe Acrobat to Dropbox
Faculty and staff who previously relied on Adobe Creative Cloud for coursework can continue to use the software using their CCNY Webmail username.
As a result of the limited number of Adobe licenses, faculty and staff who use Adobe Acrobat DC to create PDF files can use the remote access Faculty & Staff Computer Lab. For instructions on how to save PDF files created on a remote access computer to a cloud storage service, see the instructions linked here.
Adobe Creative Cloud for Students
All enrolled students can access Adobe Creative Cloud software from the CCNY remote access computer labs using the remote access portal link and instructions below. To access Adobe products, select any of the Tech Center sections on the list using your CCNY Citymail username and password.
Because they require intensive graphical computing resources, CCNY Students who are registered in courses that require Adobe Creative Cloud Audition and Premiere can continue to use the software through the Adobe login using their CUNY Login ( firstname.lastname@example.org ). This student Creative Cloud access will be revised on a per-semester basis.
Remote Access Login Portal
To access the remote access computer labs, faculty and staff use CCNY Webmail and students use Citymail credentials to login to the remote access login portal:
Remote Access Instructions
To remote login to Windows 10 computers:
Windows 10 device users: HTML guide -- Download PDF
Apple OS device users: HTML guide -- Download PDF
Chromebook users: HTML guide -- Download PDF
iPad users: HTML guide -- Download PDF
T-Mobile users: HTML guide-- Download PDF
Linux device users: HTML guide -- Download PDF
To remote login to Apple Macintosh computers
Any device type: Download PDF
Remote Computer Labs Software and Hardware Inventory Matrix
For a listing of CCNY remote computer lab software and hardware inventory (click here)
Remote Access Compatibility Limitations
This remote access service is compatible with Macintosh, Windows, and Chromebook laptops and desktop computers. However, due to the intensive processing and graphics requirements, applications such as Adobe Animate, Audition, and Premiere have limited compatibility with remote access technology. Also, there is limited functionality when connecting from iPad and Android devices. Performance depends upon network connection speed, graphics processing, and CPU utilization.
COVID-19 Screening - Campus Access
Virtual - Support (via Zoom)
Virtual - Tech Center Support Bridge- https://ccny.zoom.us/j/2126501301
Student support regarding technology issues related to software use.
Faculty, Staff and Student training on Microsoft Office 365 Suite and Dropbox
Guides & Self Help Resources
FACULTY, STAFF & STUDENTS:
IT Resources & Services A-Z Directory (8/31/2020)
Distance Learning Guide (Faculty, Administrative Staff and Students) - NEW! Download v. 9.23.20 PDF
CUNY Virtual Desktop - Download PDF
Downloading-Uploading-MatLAB-License - Download PDF
DropBox - Download PDF
Recording a Meeting and Sharing a Meeting - Blackboard Collaborate - Download PDF
Recording a Meeting and Sharing a Meeting - Zoom - Download PDF
Zoom - Download PDF
FACULTY & STAFF:
Adobe Installation –(Faculty and Administrative Staff) - Download PDF
BlackboardCollaborate Ultra – (Faculty and Administrative Staff) - Download PDF
FileNet – Administrative Staff - (Access Student documents in CUNYfirst) - Download PDF
Microsoft Office 365 for Education - (Faculty and Administrative Staff) - Download PDF
Record a Meeting and Share (Faculty and Administrative Staff) - Download PDF
Zoom Guide (Administrative Staff) - Download PDF
IT Forms & Documentation
- CCNY Device Loaner Request Form
- Firewall Exception Request Form (Login Required) >>View FAQs and form details
- Password Reset Forms
- VPN Access Request Form (Login Required) >>View form detail and FAQs
Information & Downloads:
- Administrative Access Request Form
- Authorization to Use and Store Non-Public University Information
- Email and Computer Access Request Form
- Non-Public University Data Access Waiver
Important OIT & IT Security Notices
Notices related to IT resources for distance learning and remote teaching
Systems security notices and alerts
CUNY Systems security notices and policies
Notices about CUNYfirst, Blackboard and OIT maintenance.