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E-mail Guidelines

Office of Information Technology

E-mail Guidelines

Faculty/Staff Official City College E-mail Guidelines

The 'Official City College E-mail Guidelines' below were sent to all faculty/staff from the 'Office of the Provost' on May 5th 2017.

The 'Webmail' e-mail service is the official City College e-mail domain (  
All CCNY faculty and staff that were issued an official CCNY e-mail account should activate the account using one of the forms below:

     CCNY FACULTY/STAFF:  Activate Account/Password Reset

     CUNY School of Medicine FACULTY/STAFF:  Activate Account/Password Reset 

All CUNY School of Medicine or Science e-mail faculty and staff should have an account in 'Webmail' as their official CCNY e-mail.

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See details in copy of the e-mail broadcast below:

From: Office of the Provost 
Sent: Wednesday, May 31, 2017
To: Faculty/Staff
Subject: Official City College E-mail Guidelines

CCNY Provost  

As we bring the Academic Year to a close, we wanted to remind all faculty and staff that official communications throughout the year are transmitted via your faculty or staff e-mail account, configured as
Although many faculty and staff have more than one email account, it is important that the official CCNY email account be checked for business communications and college related emails.

E-mail addresses provided through CCNY other than the official e-mail, such as,, etc., are supplemental. While CUNY policy prohibits the forwarding of e-mails from CUNY e-mail systems to non-CUNY e-mail systems, it is easy to forward mail from the official e-mail to one of the supplemental CCNY systems.

If you have multiple CUNY e-mail accounts and wish to have assistance configuring your forwarding statements so that you receive your CCNY e-mails to your preferred account, please contact the IT Service Desk at ext. 7878 (212-650-7878).