Service Desk Status

Service Desk

Location: NA 1/301 (main desk: inside the cITy TECH Center)
Phone: 212 650-7878

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.



Account Logins

    Citymail Login         Blackboard         Password Reset  

    CityCENTRAL         CUNYfirst         CUNYfirst MyInfo

    CUNY Portal        Webmail for Faculty & Staff          Web Check Out

Technical Support

The Service Desk provides support to faculty, staff and students.
Service Desk FAQs Please check the FAQs first. If you don't see the answer you need in the FAQs please use the links below for answers to questions regarding:

Staff/Faculty-Quick Links
Student-Quick Links

    CUNY Portal (BB. eMall, CUNY Alerts...)
    Web Checkout - (Audio/Visual  Equipment)
    VPN Access Request Form

    servi%63edesk@ccny.cun" rel="nofollow">

    CUNY Portal  Blackboard Information
    Microsoft Office 365 - Download
    Free Anti-Virus

To submit a service request or incident fill out the form below or e-

mail us at . Please make sure to include a full description of your problem. Please include a telephone number and a time when you can be reached by a consultant. %6ey.e%64u" rel="nofollow">


Do you need assistance with figuring out how Blackboard works and how to make it best work for you?  How is CUNY first working for you?  Have you claimed your account?  Do you know how to register for your upcoming semester? We’re currently hosting workshop sessions, to sign up please click on the link below.

      Faculty:   CUNY Portal – Blackboard   


      Incoming   Students (Freshman & Transfer):  
      (CUNYfirst,  Blackboard, Citymail,   Wi-Fi Access, Tech Center Services)

      Upcoming schedules:

FREE: Information Security Workshop


WHERE: CUNYFirst Training Room - NA 5/212

WHO: Faculty, Staff and Students