City College of New York has retained Credentials Inc. to accept transcript orders via the Internet. This secure site is available for your convenience 24 hours a day, seven days a week from any computer with internet access. Students using this service will receive their completed transcript request within 5 to 7 business days. Transcript records prior to 1989 are archived off-site and will take 10 - 12 business days to process.
The transcript fee is $7.00 per transcript (except to CUNY schools - which are free). There is an additional $2.00 fee for use of the online service. Official transcripts mailed directly to CUNY schools will only be charged the $2.00 service fee.
To utilize the online service, students will need to provide their Social Security / Student ID Number, a valid email address, a valid major credit card (VISA, Master Card, American Express or Discover), in addition to other information requested on the transcript order form.
If you are uncomfortable placing an order over the Internet, you can call Credentials Inc. at 847-716-3005 to place your transcript request. There is an additional operator surcharge for telephone orders.
Remember, a transcript will not be processed if there are any "stops" on the record (i.e. Bursar, Library, financial Aid etc.).
Let's get started: Order a transcript online
Want to know the status of your order? Click HereIf you have any questions about your order, please call Credentials' Customer Service at 1-847-716-3005. Their hours of operation are Monday to Thursday 7:00 a.m. and 7:00 p.m. Central time (8:00 a.m. to 8:00 p.m.