Dear CCNY Community,
The Office of Information Technology (OIT) is working to fully restore CCNY’s telephone service. Working with Verizon we have implemented a workaround solution that has partially restored service to a great portion of the campus. At the moment, most college phone numbers (212) 650-xxxx are currently operational. However, this temporary fix will allow us to operate at a lesser capacity. Given the reduced occupancy on campus, we believe it will allow near-normal service. If you call a campus extension and receive a busy signal, we recommend waiting and then trying to call again.
The telecommunications infrastructure has been extensively damaged. Given the damage and the nearing obsolesce of the existing technology, OIT is in consultation with our telecommunications vendor to upgrade to a modern, more enhanced telecommunications solution.
While it is uncertain how long it will take to repair existing damages, OIT will transition to a different solution, which we expect to take 3-4 weeks. We plan to start as soon as possible with the intention of having our campus telephone system fully operational by August 2nd, when we anticipate a higher volume of faculty and staff to be on campus.
Departments experiencing telephone issues such as no dial tone, can submit a request to ServiceDesk@ccny.cuny.edu . Our Telecommunications technicians will do their best to assess your particular issue and advise you of possible solutions or alternatives.
We apologize for any inconvenience this may cause and thank you for your understanding.
Vice President of Operations
The City College of New York