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Filing a Formal Complaint

Division of Student Affairs
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Filing a Formal Complaint

HOW TO FILE A FORMAL COMPLAINT

Any person may file a formal complaint against any active or perspective City College student or organization for alleged violations of University policy, occurring either on or off campus. Complaints may be originated by students, faculty, staff, University departments and individuals external to the University.

Please note: 

  • Cases of assault, theft, harassment and other serious or immediate issues should be reported to CCNY Public Safety in NAC 3/201, 212-650-6911 immediately.
  • Academic Integrity Violations must be reported to the Office of Academic Standards.

FOR COMPLAINTS FROM FACULTY & STAFF:

Email me at grhinehart@ccny.cuny.edu. Please include:

  • Complainant's name and phone number
  • Nature and date of alleged violation/behavior
  • Name of person(s)/organization responsible for the alleged violation/behavior
  • Detailed statement of the incident
  • The best time to contact you for more information if needed.

FOR COMPLAINTS FROM STUDENTS:

Click here for the online form and be sure to fill out all of the necessary information.

If the complaint is regarding a faculty member, students should follow this procedure. Students are encouraged to attempt to resolve complaints informally with the faculty member or to seek the assistance of the department chairperson or campus ombudsman to facilitate informal resolution.

ONCE A COMPLAINT IS FILED

Having received a formal complaint against a student, the Office of Student Conduct and Community Standards will conduct a preliminary review of the complaint in order to determine whether the circumstances detailed in the formal complaint are sufficient to cause a formal charge to be made.  The Office of Student Conduct and Community Standards consults with the Dean of Students and the Vice President for Student Affairs regarding how to proceed with a complaint. If the Office of Student Conduct and Community Standards concludes that the complaint is sufficiently complete and involves a violation of a University policy, rule, regulation, or standard of conduct, the person(s) making the complaint will be expected to appear before the Conduct Board as the accuser unless the accused student agrees that a violation has taken place and waives the right to a hearing. In certain cases when the accuser decides not to file or pursue a formal complaint, the University reserves the right to continue to process the matter.