CCNY Navigate...

Allows faculty and staff to proactively, collaboratively, and efficiently provide the right supports for students at the right times to guide students to a strong path to graduation.


What Is CCNY Navigate?

CCNY Navigate is an interactive coordinated care platform designed to help students succeed and enhance the CCNY experience for everyone. CCNY Navigate enables staff and faculty to connect students more efficiently with advising and the college's various support programs and enrichment opportunities. Administrators are able to manage their department's or team's use of the platform, run reports to keep tabs on the success of the students they serve and measure the impact that various program or interventions have had on that success.

Introduction to CCNY Navigate for Administrators

CCNY faculty and staff in the following positions are considered "Administrators" in CCNY Navigate:

  • College Senior Leadership
  • School/Division Deans
    • Deans' staff (with Dean's approval)
  • Directors of Advising/Advising Leads
  • Academic Department Chairs/Academic Program Directors
    • Academic Department Administrators
  • Student Affairs and Enrollment Management Directors
    • SAEM staff (with Director's approval)
  • Divisional Student Success Directors
  • Tutoring Center Coordinators
Features & Tools for Administrators
  • Reports
  • Analytics
  • Communication with Students
  • Advanced Search
  • Campaigns

If you would like access to these features based on your position, please email .

Faculty and staff users must use their CUNYFirst credentials to access either of the CCNY Navigate sites through the links below:


Accessing CCNY Navigate

Faculty and staff users must use their CUNYFirst credentials to access either of the CCNY Navigate sites through the links below:

Key Features

    NOTE: several of the links in this section will bring you to the Navigate Help Center. You need to be logged in to Navigate and the Help Center in another browser window before you click on the link in order to access the article. From your home page, click on ? in the upper right-hand corner of the page, select Help Center & Support Links, then select Help Center.

    Advanced Search

    Advanced Search is a powerful search function in CCNY Navigate that lets you create unique cohorts of students based on the layering of various search parameters. To access the Advanced Search filters, navigate to the Advanced Search magnifying glass icon on the left side toolbar.

    The Advanced Search interface is utilized in several other features (Campaigns, Student Lists, etc.) so it is recommended that users become familiar with it. See the Suggested Searches section below for recommended searches and the parameters of each.  

    Saved Searches allows users to save an Advanced Search without having to create the search each time. Once you save a search you will be able to access it form the "Saved Searches" drop-down menu on the Advanced Search page and it will be listed on the Lists & Saved Items page.


    Campaigns let staff reach out to specific student populations and encourage them to take some action. There are two types of campaigns available to advisors:

    • Appointment Campaigns: Allow staff to reach out to specific student populations and encourage them to schedule appointments. Appointment campaigns can be used to have students schedule an appointment with an individual advisor or sign up for an event. (Contact  if you need t create event services.)
    • Messaging Campaigns: Allow staff to email or text a group of students on specified dates about things they need to do or activities they need to attend. This type of campaign has no objective, unlike Appointment so students receive all messages (SMS or email) in the campaign. 
    Communication with Students through Navigate

    Advisors have the ability to send email and text messages to students individually or in groups through CCNY Navigate.

    It is important to keep in mind that all correspondence sent through the platform becomes a part of the student's educational record and is therefore covered by the Family Educational Rights And Privacy Act (FERPA)

    Memorializing Interactions with Students

    One of the benefits of a coordinated care system, such as CCNY Navigate, is the ability to keep records of conversations with a student in one place.  Additionally this information, for the most part, is available to all users with a legitimate educational need to access it.  For example, a student's instructors and advisors will be able to access this information but a tutor or front desk person will not be able to.

    There are two ways to memorialize interactions with students: Appointment Summaries and Notes

    Appointment Summaries users to document information about a specific student appointment, whether the appointment was scheduled, a drop-in, or the student was a no-show. Each Care Unit has a unique appointment summary template.

    Notes offer an additional mechanism to jot down information about a student, collaborate across campus, and create a record of information provided directly to the student. Notes are not tied to student appointments. 

    Notifications and Cases

    Notifications draw attention to students who may be at risk for a variety of reasons. Notifications are often issued based on information or behavior discovered during faculty/staff interactions with students. Notifications are the method by which faculty and staff can provide valuable feedback to students about their performance while providing information about valuable campus resources and/or important administrative offices. Faculty and staff can use Notifications to send kudos to students who are doing well! 

    Cases are created by specific notification reasons that require more attention. A case will be assigned to a staff member for follow-up with the student in question. Once the case is closed, a notification will be sent to the faculty or staff member that issued the notification.


    CCNY Navigate has a number of standard reports that allow administrators access to student-level data contained in the platform. The Advanced Search interface is used to identify which students to include in the report. See the "Reports" section below for the list of available reports and information about each report.


    As a single source of consolidated data points, Navigate creates a unified analytics platform that links numerous campus stakeholders around student success challenges. There are a number of reports that allow administrators access to these data. Each report uses the Advanced Search feature to select the cohort of students returned in the results. General information on Navigate Reports can be found HERE

    The following reports are available to Administrators.  Click on the reporting icon (shown above) on the left-hand navigation bar to access the Reporting Page

    NOTE: The title of each report in the list below is a link to an article in the EAB Navigate Help Center that describes the data that are returned by each report.  Clicking on the link will bring you to the Help Center SSO Login page.  You will need to select CUNY City College and then use your CUNYFirst Credentials to log in.

    Appointment/Visit Reports
    • Appointments: This report has two modes. "Appointments" will show students that meet your criteria with an appointment. "Without Appointment" will show any student without an appointment with the specified criteria.
    • Appointment Summaries: Each row represents a single appointment summary instance created within the date range chosen. 
    • Appointment Requests: This report will show any appointment request created by a user within the platform. Each row represents a single appointment request instance within the date range chosen. 
    • Appointment Campaigns: This report will show any appointment campaign invitation sent by a user within the platform. Each row represents a single campaign invitation sent to a unique student within the date range chosen.
    • Check-ins: This report will show any check-in for a visit within the date range chosen.
    Intervention Reports
    • Notifications (Alerts): Each row in the Notifications report represents a single Notification instance within the selected date range. 
    • Cases: Cases are electronic case files created by certain Notifications. Cases create a more formal next step for action on the issued Notification if needed. Staff across departments can also coordinate and collaborate on follow-up. Each row represents a single Case instance within the date range.
    • Progress Reports: Progress Reports are a course-based review of an individual student's academic and/or behavioral performance at key times during the term. Through Progress Reports, you can collect information on a student’s likelihood of failing a class, their current or anticipated grade, current absences, and potential alerts.
    Student Data Reports
    • Notes: The Notes report shows any note created by a user within Navigate Staff. A single row represents a single note instance with the created Date within the date range chosen. If the note was created for multiple students, you will find one row per student with the note data.
    • Student Enrollments: This report will show any course enrollments a student has within the selected term. A single row represents a single enrollment instance within the selected term. You will find one row per student course enrollment with the associated data - if a student is enrolled in five classes, you will see five lines for that particular student.
    • Student Info: This report is also known as the Students Active for Term report. This report includes a Term filter. This report shows general information for students in the platform. A single row represents a single student.
    Staff Reports
    • Availabilities: This report shows any appointment, campaign, or drop-in availability created by a user within the platform. Users with certain permissions may use this report to create and edit availability for other users. A single row represents a single availability instance within the date range chosen. 





    Recommended Searches

    These are searched that many administrators find helpful. The links will bring you to a PDF that will outline how to setup the basic search and how customize the search to your needs. Additionally, reviewing these searches will illustrate best practices for utilizing the Advanced Search interface to design your own searches.

    Potential Stop Outs: Students who are enrolled for the current term but are not enrolled for the following term.

    Students Who Applied for Graduation: Please not that this will show students who applied for graduation irregardless of which conferral date they applied for.

    Students with a Cumulative GPA between 2.0 and 3.0: To illustrate using the Performance Data fields.

    Students Who Graduated: All students with "Degree Awarded" in CUNYFirst.

    Training and Support

    Virtual CCNY Navigate Training and Support for Administrators

    • Join Navigate Office HoursCCNY Navigate Virtual Office Hours:
      • Thursdays 2:00  - 3:00 PM (when the campus is open)
        • For quick questions.
        • Held Via Zoom
        • NOTE: Office hours will NOT be held on 10/5/2023
    • Brief (15-minute) CCNY Navigate Consultation:Schedule A Consultation
      • Available Tuesdays 10 - 11 am and Wednesdays 1 - 2 PM.
        • For more involved questions
        • Via Zoom or Phone (your choice!)
    • Group Training Events
      • New User Training for Administrators
        • All training sessions will be held virtually. Click on one of the dates below to register. Please only register for one session as spots are limited. All training sessions will be recorded.
        • Dates Will Be Added Soon!
    • Private Training for Department/Program Teams 

    Email Support

    Email questions or concerns to . A screenshot that illustrates your question or issue is always helpful.

    Last Updated: 10/30/2023 14:12