CCNY Navigate

An online student success management system that allows faculty and advisors to coordinate efforts to guide students to a strong path to graduation.

What Is CCNY Navigate?

CCNY Navigate is an interactive coordinated care platform designed to help students succeed and enhance the CCNY experience for everyone. CCNY Navigate enables staff and faculty to connect students more efficiently with advising and the college's various support programs and enrichment opportunities. Advisors can manage appointments, conduct appointment and email campaigns, take notes, view student records, and refer students to campus resources. 

Introduction to CCNY Navigate for New Advisor Users (START HERE)

Welcome to the CCNY Navigate Community! The document below is an informative introduction to CCNY Navigate:

Features & Tools for Professional and Faculty Advisors
  • Access student profile information quickly in one place
  • Easy access to student data that matters most.
  • Keep track of how your students are performing.
  • Reach students quickly as individuals or in groups with sophisticated communication tools.
  • Receive alerts for students of concern.
  • Complete the communication loop between faculty and advisors.
  • Allow students to schedule appointments and memorialize these meetings.
  • Access student appointment history
  • Access a streamlined student referral process

Faculty and staff users must use their CUNYFirst credentials to access either of the sites through the links below:

Things to do NOW!

After you have gone through the introduction above, there are few housekeeping items you should attend to. The best place to get started is to sync your CCNY Navigate Calendar with your work calendar and create availability settings.  These two steps will allow students to schedule appointments with you.

Accessing CCNY Navigate

Faculty and Staff users must use their CUNYFirst credentials to access either of the sites through the links below:

Guides to Key Features

NOTE: several of the links in this section will bring you to the Navigate Help Center. Clicking on the link will bring you to the Help Center SSO Login page.  You will need to select CUNY City College and then use your CUNYFirst Credentials to log in.

Advanced Search

Advanced Search is a powerful search function in CCNY Navigate that lets you create unique cohorts of students based on the layering of various search parameters. To access the Advanced Search filters, navigate to the Advanced Search magnifying glass icon on the left side toolbar.

The Advanced Search interface is utilized in several other features (Campaigns, Student Lists, etc.) so it is recommended that users become familiar with it.

Saved Searches let users run a pre-configured Advanced Search without having to create the search again. Once you save a search you will be able to access it form the "Saved Searches" drop-down menu on the Advanced Search page and it will be listed on the Lists & Saved Items page.


Campaigns let staff reach out to specific student populations and encourage them to take some action. There are two types of campaigns available to advisors:

  • Appointment Campaigns: Allow staff to reach out to specific student populations and encourage them to schedule appointments. Appointment campaigns can be used to have students schedule an appointment with an individual advisor or sign up for an event. (Contact if you need t create event services.)
  • Messaging Campaigns: Allow staff to email or text a group of students on specified dates about things they need to do or activities they need to attend. This type of campaign has no objective, unlike Appointment so students receive all messages (SMS or email) in the campaign. 
Communication with Students through Navigate

Advisors have the ability to send email and text messages to students individually or in groups through CCNY Navigate.

It is important to keep in mind that all correspondence sent through the platform becomes a part of the student's educational record and is therefore covered by the Family Educational Rights And Privacy Act (FERPA)


Dashboards are designed to help you be more productive and strategic when managing your unique student caseload. It gives you an at-a-glance, actionable information about students who are assigned to you and an overview of ongoing or recent activity. Staff users have the ability to personalize their dashboard page.

This Help Center Article provides helpful information.

Memorializing Interactions with Students

One of the benefits of a coordinated care system, such as CCNY Navigate, is the ability to keep records of conversations with a student in one place.  Additionally this information, for the most part, is available to all users with a legitimate educational need to access it.  For example, a student's instructors and advisors will be able to access this information but a tutor or front desk person will not be able to.

There are two ways to memorialize interactions with students: Appointment Summaries and Notes

Appointment Summaries

Appointment Summaries let you document information about a specific student appointment, whether the appointment was scheduled, a drop-in, or the student was a no-show.


Notes offer an additional mechanism to jot down information about a student, collaborate across campus, and create a record of information provided directly to the student. Notes are not tied to student appointments. 


Notifications and Cases

Notifications draw attention to students who may be at risk for a variety of reasons. Notifications are often issued based on information or behavior discovered during faculty/staff interactions with students. Notifications are the method by which faculty and staff can provide valuable feedback to students about their performance while providing information about valuable campus resources and/or important administrative offices. Faculty and staff can use Notifications to send kudos to students who are doing well!

Cases are created by specific notification reasons that require more attention. A case will be assigned to a staff member for follow-up with the student in question. Once the case is closed, a notification will be sent to the faculty or staff member that issued the notification.


CCNY Navigate has a number of preloaded reports that allow advisors access to student-level data contained in the platform. Users use the Advanced Search interface to identify which students to include in the report. Advisors generally have access to the following reports: Appointments, Appointment Campaigns, Notifications, and Cases. 


Recommended Searches

These are searched that many advisors find helpful. The links will bring you to a PDF that will outline how to setup the basic search and how customize the search to your needs. Additionally, reviewing these searches will illustrate best practices for utilizing the Advanced Search interface to design your own searches.

Potential Stop Outs: Students who are enrolled for the current term but are not enrolled for the following term.

Students Who Applied for Graduation: Please not that this will show students who applied for graduation irregardless of which conferral date they applied for.

Students with a Cumulative GPA between 2.0 and 3.0: To illustrate using the Performance Data fields.

Students Who Graduated: All students with "Degree Awarded" in CUNYFirst.

Support and Training

Virtual CCNY Navigate Support for Advisors

  • Join Navigate Office HoursCCNY Navigate Virtual Office Hours:
    • Thursdays 2:00  - 3:00 PM (when the campus is open)
      • For quick questions.
      • Held Via Zoom
      • For Security Reasons: Please join from your CCNY Zoom account. 
      • NOTE: Office hours will NOT be held on 10/5/2023
  • Brief (15-minute) CCNY Navigate Consultation:Schedule A Consultation
    • Available Tuesdays 10 - 11 am
      • For more involved questions
      • Via Zoom or Phone (your choice!)
  • Group Training Events
    • New User Training for Advisors
      • All training sessions will be held virtually. Click on one of the dates below to register. Please only register for one session as spots are limited. All training sessions will be recorded.
      • Fall 2023 Dates Will Be Added Soon!
  • Private Training for Department/Program Teams 

Email Support

Email questions or concerns to . A screenshot that illustrates your question or issue is always helpful.

Last Updated: 10/30/2023 16:05