Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Account Login

Technical Support

To submit a service request or incident e-mail us at the Service Desk ( servicedesk@ccny.cuny.edu ). Please make sure to include a full description of your problem. Please make sure include the following information:

• Description of Incident/Request:
• Name:
• Department:
• Work Number:
• Cell Phone Number:
• CCNY Email:
• Location(s):
• Model #s of the device and/or computer: (If Applicable)
• CIT #s: (If Applicable)
• Availability

Important Links and Forms

Faculty/Staff
Setting Up and Using CUNY Login MFA
Outlook / MFA (Multi-Factor Authentication)
Password Reset
Password Reset for CSOM
Adobe Creative Cloud Access

Students
Setting Up and Using CUNY Login MFA
Citymail
Password Reset
Password Reset for CSOM
Computer Lab Remote Access
 

Forms
Email Name Change
Share Drive Request
Administrative Access
VPN Request

CUNY IT Help
Secure File Transfer
Charging Stations

Hours of Operation
Monday - Thursday 8am - 5pm
Friday - 9am - 5pm

Closed
October 13th 
November 27th - 28th 
December 24th - Friday 1st