College email accounts are issued to students (Citymail) when they register and take classes. Employees (faculty/staff) are issuedan email (Webmail) account when activated.

Important Notices/Information:

To Activate your CCNY Email Account or Reset your Password:



*The Reset Forms for CCNY are only for CCNY & CUNY School of Medicine Students, Faculty, and Staff users who are in CUNYfirst.  All other users contact the Service Desk: x7878  servicedesk@ccny.cuny.edu

Students: If you are registered and taking classes, a Citymail account has already been assigned to you.
Citymail Login for Students in Outlook.com also has a help section.

Important Information for All CCNY Students

  1. New students: You will automatically be issued a Citymail account upon registering for classes..
  2. Official College Information: Official broadcasts and notices are sent only to your Citymail accounts.
  3. Your Citymail user name gives you access to campus computer labs, wifi, and printers.
    Use Password Reset (CCNY)  or  Password Reset (CSOM) (for CUNY School of Medicine students that first registered in Fall 2016 or later*) - to activate a new Citymail account or reset/change your password.  For more information go to Citymail FAQs

Faculty & Staff: To request an e-mail account, please have your department secretary or chair send a request to servicedesk@ccny.cuny.edu . The information needed to create an account is (if applicable):

   Email Request Information  

Office Location
Date of Birth
End Date (If Applicable)

Supervisors must send the information above using their CCNY e-mail to: servicedesk@ccny.cuny.edu

The request for City College employee email and/or computer is governed by part IV, section 1 of The City University of New York Policy on Acceptable Use of Computer Resources:


Find information and support for Webmail. You may also contact the Service Desk for information about faculty/staff accounts in NA 1/301 or see additional information on the Human Resources website. Make sure to bring your staff ID.