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Information Technology


User Accounts 

    WEBMAIL (LOGIN: Webmail for faculty/staff )
    CITYMAIL (LOGIN: Citymail for students)

Can't Remember Your Password or User Account ID?

    FACULTY/STAFF:  Password Reset / User Account ID
    STUDENTS:  Password Reset / Activate Account

    All Users: E-mail Password Guidelines

*The Reset Form is only for CCNY Students, Faculty, and Staff users who are in CUNYfirst. All other users contact the Service Desk: x7878

>>Please note that all CCNY email accounts have been migrated from Pelican to Webmail. If you are experiencing difficulties accessing your CCNY email account contact the Service Desk at  x7878 or

Important Notice: Important Procedural Change to Email

On June 1st, 2016, the CCNY Office of Information Technology is required to remove forwarding capabilities from our mail servers to any domain outside of If you are forwarding email to an outside domain, please prepare for this change. If you need assistance configuring your smart phone or mail client, contact our service desk at 212-650-7878 and we will assist you with configuring a workable solution. >> More Details



If you are registered and taking classes, a Citymail (Citymail) account has already been assigned to you.
Citymail Login for Students in also has a help section.

Important Information for All CCNY Students
    New students: You will automatically be issued a Citymail account upon registering for classes..
    Official College Information: Official broadcasts and notices are sent only to your Citymail accounts.
    Your Citymail user name gives you access to campus computer labs, wifi, and printers.
    For returning, registered students: you will be issued a Citymail account.
    ALL students: Use Password Reset to find your user account and/or change passwords.

Find all information here for Citymail: user login and FAQs

Faculty & Staff

To request an email account, please have your department secretary or chair send a request to The information needed to create an account is (if applicable):
    First Name
    Last Name
    Job Title
    Bldg./Room No.

Find information and support for WEBMAIL.
Please review the current CUNY Auto Forwarding Procedure
You may also contact the Service Desk for help with faculty/staff accounts in NA 1/301 to have an account made for you. Make sure to bring your staff ID.

E-Mail Support

If you need additional assistance or have e-mail trouble, please contact:
    IT Service Desk:
    t: 212.650.7878
    l: NAC, Room NA 1/301