Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Distance Learning Resources DirectoryConferencing Services
Password Reset User ID InformationCampus Email Services

NEW! Distance Learning Guide   (PDF) (v. 8.25.20)

Account Login
Citymail Login    Webmail for Faculty & Staff    Password Reset  

CUNYfirst    Blackboard    CUNYfirst MyInfo

CityCENTRAL    Web Check Out    PaperCutNG

Technical Support

Service Desk FAQs To submit a service request or incident e-mail us at the Service Desk ( servicedesk@ccny.cuny.edu ). Please make sure to include a full description of your problem. Please make sure include the following information:

  • Description of Incident/Request:Name:
  • Department:
  • Work Number:
  • Cell Phone Number:
  • CCNY Email:
  • Location(s):
  • Model #s of the device and/or computer: (If Applicable)
  • CIT #s: (If Applicable)
  • Availability

QUICK LINKS
Faculty/Staff

    Blackboard
    CUNYfirst
    Webmail
    Microsoft Office 365 for Education
    CUNY VDI - (Virtual Desktop)
    Web Hosting Service
    Digital Signage

Students
    Blackboard  Blackboard Information
    Citymail
    Matlab
    Microsoft Office 365: HTML   Download PDF
    CUNY VDI - (Virtual Desktop)
    Charging Stations
    Wi-Fi and Mobility Print

Hours of Operation

Fall 2020

Due to the current COVID-19 Guidelines please contact the Service Desk by email or phone call:

Email: servicedesk@ccny.cuny.edu
Call: 212-650-7878

Contact Hours: Monday - Friday 8:00 am - 6:00 pm
..................................
CLOSED
Saturday: Closed
Sunday: Closed