Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Account Login

Citymail Login    Webmail for Faculty & Staff    Password Reset  

CUNYfirst    Blackboard    CUNYfirst MyInfo

CityCENTRAL    Web Check Out    PaperCutNG

Technical Support

Service Desk FAQs To submit a service request or incident e-mail us at the Service Desk ( ). Please make sure to include a full description of your problem. Please make sure include the following information:

  • Description of Incident/Request:
  • Name:
  • Department:
  • Work Number:
  • Cell Phone Number:
  • CCNY Email:
  • Location(s):
  • Model #s of the device and/or computer: (If Applicable)
  • CIT #s: (If Applicable)
  • Availability
Important Links and Forms

Email Migration
Password Reset
Password Reset for CSOM
Vaccination Verification Guide

Password Reset
Password Reset for CSOM
Vaccination Verification Guide

Email Name Change
Share Drive Request
Administrative Access
Email and Computer Access
VPN Request

Secure File Transfer
Charging Stations


Hours of Operation

Fall 2023
Monday - Wednesday 8am-5pm
Thursday and Friday 8:30am-5pm

Saturday and Sunday - Closed
Monday, September 4th
Monday, October 9th
Thursday, November 23rd - Sunday, November 26th
Friday, December 22nd - Monday, January 1st

Last Updated: 08/24/2023 12:22