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Service Desk

Information Technology

Service Desk

Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Account Login


    Citymail for Students         Blackboard         CUNYfirst Support  

    CityCENTRAL         CUNYfirst         CUNYfirst MyInfo

    CUNY Portal        Webmail for Faculty & Staff          Web Check Out

Technical Support

The Service Desk provides support to faculty, staff and students with questions regarding:


  Staff/Faculty-Quick Links


  Student-Quick Links


    CUNY Portal (BB. eMall, CUNY Alerts...)
    Web Checkout - (Audio/Visual  Equipment)
    Remote Access Form
    Request Software Installation
    Technical Support for hardware/software


    CUNY Portal  Blackboard Information
    Microsoft Office 365 - Download
    Free Anti-Virus

To submit a service request or incident fill out the form below or email us at Please make sure to include a full description of your problem. Please include a telephone number and a time when you can be reached by a consultant.




Do you need assistance with figuring out how Blackboard works and how to make it best work for you?  How is CUNY first working for you?  Have you claimed your account?  Do you know how to register for your upcoming semester? We’re currently hosting workshop sessions, to sign up please click on the link below.


      Faculty:   CUNY Portal – Blackboard   


      Incoming   Students (Freshman & Transfer):  
      (CUNYfirst,  Blackboard, Citymail,   Wi-Fi Access, Tech Center Services)

     Tuesday-February 3rd, 10th, 17th, 24th
     Time: 12:30pm-1:30pm
     Location: NAC 1/301 , STC 2

     Thursday-February 5th, 19th, 26th 
     Time: 12:30pm-1:30pm
     Location: NAC 1/301 , STC 2



Contact Information
Service DeskJanuary January
Location: North Academic Center (NAC)
Room: NA 1/301
Phone: 212.650.7878

CUNYfirst Support

Blackboard Support
Hours of Operation

August 27th - December 23rd
Monday - Friday 8 am - 7:30 pm
Saturday 8 am - 6 pm

Sunday, September 6th
Monday, September 7th
Sunday, October 11th
Monday, October 12th
Thursday, November 26thth
Friday, November 17th
Saturday, November 28th
Sunday, November 29th