The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.
To submit a service request or incident e-mail us at the Service Desk ( firstname.lastname@example.org ). Please make sure to include a full description of your problem. Please make sure include the following information:
- Description of Incident/Request:Name:
- Work Number:
- Cell Phone Number:
- CCNY Email:
- Model #s of the device and/or computer: (If Applicable)
- CIT #s: (If Applicable)