Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Distance Learning Resources DirectoryConferencing Services
Password Reset User ID InformationCampus Email Services

Distance Learning Guide   (PDF) 

Account Login
Citymail Login    Webmail for Faculty & Staff    Password Reset  

CUNYfirst    Blackboard    CUNYfirst MyInfo

CityCENTRAL    Web Check Out    PaperCutNG

Technical Support

Service Desk FAQs To submit a service request or incident e-mail us at the Service Desk ( servicedesk@ccny.cuny.edu ). Please make sure to include a full description of your problem. Please make sure include the following information:

  • Description of Incident/Request:Name:
  • Department:
  • Work Number:
  • Cell Phone Number:
  • CCNY Email:
  • Location(s):
  • Model #s of the device and/or computer: (If Applicable)
  • CIT #s: (If Applicable)
  • Availability
Important Links and Forms

Faculty/Staff
Blackboard
Webmail
Password Reset
Password Reset for CSOM 
Vaccination Verification Guide

Students
Blackboard 
Citymail
Password Reset
Password Reset for CSOM
Vaccination Verification Guide

Forms
Email Name Change
Share Drive Request
Administrative Access
Email and Computer Access
VPN Request

CUNY IT Help

Hours of Operation

Spring 2022  (01/28-05/24)

Monday - Friday 8am-5pm
..................................
Closed: Saturday and Sunday: 2/11 & 2/21

Due to the current COVID-19 Guidelines please contact the Service Desk by email or phone call

Email: servicedesk@ccny.cuny.edu
Call: 212-650-7878

Last Updated: 01/20/2022 10:00