The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.
Account Login
Technical Support
To submit a service request or incident e-mail us at the Service Desk (
servicedesk@ccny.cuny.edu
). Please make sure to include a full description of your problem. Please make sure include the following information:
- Description of Incident/Request:
- Name:
- Department:
- Work Number:
- Cell Phone Number:
- CCNY Email:
- Location(s):
- Model #s of the device and/or computer: (If Applicable)
- CIT #s: (If Applicable)
- Availability
Important Links and Forms
Faculty/Staff
Email Migration
Blackboard
Webmail
Password Reset
Password Reset for CSOM
Students
Blackboard
Citymail
Password Reset
Password Reset for CSOM
Computer Lab Remote Access
Forms
Email Name Change
Share Drive Request
Administrative Access
Email and Computer Access
VPN Request
CUNY IT Help
Secure File Transfer
Charging Stations
Hours of Operation
August 28th - December 20th
Monday - Friday 8am - 5pm
Saturdays & Sundays CLOSED
Special Hours 9am - 5pm
October 2nd, 3rd, 4th and 11th
November 27th
CLOSED
September 2nd
October 12th and 14th
November 28th - December 1st
Winter Break CLOSED December 23rd - January 1st
Last Updated: 09/03/2024 13:33