The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.
Account Login
Technical Support
To submit a service request or incident e-mail us at the Service Desk (
servicedesk@ccny.cuny.edu
). Please make sure to include a full description of your problem. Please make sure include the following information:
- Description of Incident/Request:
- Name:
- Department:
- Work Number:
- Cell Phone Number:
- CCNY Email:
- Location(s):
- Model #s of the device and/or computer: (If Applicable)
- CIT #s: (If Applicable)
- Availability
Important Links and Forms
Faculty/Staff
Blackboard
Webmail
Password Reset
Password Reset for CSOM
Vaccination Verification Guide
Students
Blackboard
Citymail
Password Reset
Password Reset for CSOM
Vaccination Verification Guide
Forms
Email Name Change
Share Drive Request
Administrative Access
Email and Computer Access
VPN Request
CUNY IT Help
Secure File Transfer
Charging Stations
Hours of Operation
Summer 2023
Monday - Wednesday 8am-5pm
Thursday and Friday 8:30am-5pm
..................................
Closed
Saturday and Sunday
Monday, May 29th
Monday, June 19th
Last Updated: 05/25/2023 10:15