Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Account Login

Technical Support

To submit a service request or incident e-mail us at the Service Desk ( servicedesk@ccny.cuny.edu ). Please make sure to include a full description of your problem. Please make sure include the following information:

• Description of Incident/Request:
• Name:
• Department:
• Work Number:
• Cell Phone Number:
• CCNY Email:
• Location(s):
• Model #s of the device and/or computer: (If Applicable)
• CIT #s: (If Applicable)
• Availability

Important Links and Forms

Faculty/Staff
Outlook / MFA (Multi-Factor Authentication)
Password Reset
Password Reset for CSOM
 

Students
Citymail
Password Reset
Password Reset for CSOM
Computer Lab Remote Access
 

Forms
Email Name Change
Share Drive Request
Administrative Access
VPN Request

CUNY IT Help
Secure File Transfer
Charging Stations

Hours of Operation
January 2nd - 24th
Monday - Friday 8am - 5pm
Saturdays & Sundays CLOSED

CLOSED
January 20th