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Service Desk

Office of Information Technology
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Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Account Logins

    Citymail Login         Webmail for Faculty & Staff         Password Reset  

    CUNYfirst         Blackboard         CUNYfirst MyInfo

    CityCENTRAL        Web Check Out          PaperCutNG

Services and Resources

Staff/Faculty-Quick Links
Student-Quick Links

    Blackboard
    CUNYfirst
    Webmail
    Microsoft Office 365 for Education
    CUNY VDI - (Virtual Desktop)
    Web Hosting Service
    Digital Signage

 

    Blackboard  Blackboard Information
    CUNYfirst
    Citymail
    Matlab
    Microsoft Office 365: HTML   Download PDF
    CUNY VDI - (Virtual Desktop)
    Charging Stations
    Wi-Fi and Mobility Print

Technical Support

Service Desk FAQs To submit a service request or incident e-mail us at the Service Desk (servicedesk@ccny.cuny.edu). Please make sure to include a full description of your problem. Please make sure include the following information:

  • Description of Incident/Request:Name:
  • Department:
  • Work Number:
  • Cell Phone Number:
  • CCNY Email:
  • Location(s):
  • Model #s of device and/or computer: (If Applicable)
  • CIT #s: (If Applicable)
  • Availability
Contact Information
Service Desk
Location: North Academic Center (NAC)
Room: NA 1/301
p: 212.650.7878
e: servicedesk@ccny.cuny.edu 
.......................................
CUNYfirst Support
p: 212.650.8080
.......................................
Blackboard Support
p: 212.650.7878
f: 212.650.8139
e: bbsupport@ccny.cuny.edu 
.......................................
Hours of Operation
Summer 2019

June 3rd - August 26th 
Monday – Friday 8am-5pm
Saturday: Closed
Sunday: Closed
..................................
CLOSED
Friday June 28th
Thursday July 4th
Friday July 12th
Friday July 19th
Friday July 26th
Friday August 2nd
Friday August 9th