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Service Desk

Office of Information Technology
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Service Desk

Service Desk

Location: NA 1/301 (main desk: inside the cITy TECH Center)
Phone: 212 650-7878

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner. Contact: Service Desk

Account Logins

    Citymail Login         Password Reset         CUNY Login  

    CityCENTRAL         Webmail for Faculty & Staff         CUNY Login to Blackboard and CUNYfirst

    CUNY Portal        CUNYfirst MyInfo          Web Check Out

Technical Support

The Service Desk provides support to faculty, staff and students.
Service Desk FAQs Please check the FAQs first. If you don't see the answer you need in the FAQs please use the links below for answers to questions regarding:


Staff/Faculty-Quick Links
Student-Quick Links

    CUNY Portal (BB. eMall, CUNY Alerts...)
    CUNYfirst
    Webmail
    Web Checkout - (Audio/Visual  Equipment)
    VPN Access Request Form
    Request Software Installation
    Technical Support for hardware/software
 

    CUNY Portal  Blackboard Information
    CUNYfirst
    Citymail
    Microsoft Office 365 - Download
    Free Anti-Virus

To submit a service request or incident fill out the form below or e-

mail us at servicedesk@ccny.cuny.edu. Please make sure to include a full description of your problem. Please include a telephone number and a time when you can be reached by a consultant.
 

STUDENT HELP REQUEST  

FACULTY/STAFF HELP REQUEST

Workshops

Do you need assistance with figuring out how Blackboard works and how to make it best work for you?  How is CUNY first working for you?  Have you claimed your account?  Do you know how to register for your upcoming semester? We’re currently hosting workshop sessions, to sign up please click on the link below.

 
 

      Faculty:   CUNY Portal – Blackboard   

 

      Incoming   Students (Freshman & Transfer):  
      (CUNYfirst,  Blackboard, Citymail,   Wi-Fi Access, Tech Center Services)

      Upcoming schedules:

FREE: Information Security Workshop

WHEN: TBA

WHERE: CUNYFirst Training Room - NA 5/212

WHO: Faculty, Staff and Students

    

Contact Information
Service Desk
 
Location: North Academic Center (NAC)
Room: NA 1/301
p: 212.650.7878
e: servicedesk@ccny.cuny.edu

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CUNYfirst Support
p: 212.650.8080

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Blackboard Support
p: 212.650.7878
f: 212.650.8139
e: bbsupport@ccny.cuny.edu
Hours of Operation

Spring 2018

January 27th – June 1st

Monday-Friday 8:00am-6:00pm
Saturday-Closed
Sunday-Closed

CLOSED

  • Monday, February 12th 
  • Monday, February 19th 
  • Monday, May 28th