Important Notices

The items listed below are a listing of IT related notices. At a glance users can see upcoming, current and recent notifications for campus IT maintenance and schedules plus CUNY Computer Information System (CIS), Blackboard, CUNYfirst alerts and announcements. The CIS notices may affect local users as well as CUNY-wide users. These messages will also be sent to students, faculty, and staff via email broadcasts.

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MAY 2020

CUNY-BLACKBOARD-NOTIFICATION: RESOLVED: Blackboard Unavailable Tuesday May 19, 2020
CUNY Blackboard Services restored and the application is now fully operational. Our hosting service provider and CUNY/CIS will continue to monitor the application throughout the night. >> View Details 

CUNY-BLACKBOARD-NOTIFICATION: Blackboard Unavailable - Tuesday, May 19 2020
CUNY Blackboard services are currently unavailable. CUNY/CIS is working to restore access as quickly as possible. >> View Details 

CCNY-OIT-NOTIFICATION: CIS Training schedule for webinars for week of May 11, 2020
Please find the CIS Training schedule for webinars for week of May 11, 2020 – register here. >> View Details 

APRIL 2020

CCNY-BLACKBOARD-NOTIFICATION: Blackboard: Respondus LockDown Browser and Monitor Go-Live - Not Available Yet - April 27, 2020
CUNY Legal and Respondus are still having discussions about the terms of use to address some of the concerns from the academic community. >> View Details 

CUNY-CIS-CUNYFIRST-NOTIFICATION: CUNYfirst Service Alert - CUNYfirst Monthly Maintenance April 25, 2020
The CUNYfirst hosting service provider has scheduled maintenance for the weekend of April 25-26. CUNYfirst* will be unavailable for up to 24** hours as follows >> View Details 

CCNY-OIT-BLACKBOARD-NOTIFICATION: Best practices to avoid meeting intruders in Blackboard Collaborate - April 10, 2020
Campuses are reporting instances in which strangers have accessed Blackboard Collaborate sessions and caused disturbances. Instructors can avoid intruders in Blackboard Collaborate. >> View Details 

CCNY-OIT-NOTIFICATION: VPN Emergency Maintenance - Friday, April 3, 7 PM - 10 PM
The Office of Information Technology will be performing an emergency upgrade on our VPN system on Friday April 3rd, starting at 7:00pm and concluding at 10:00pm. During this time, campus remote access service (VPN) will not be available >> View Details 

MARCH 2020

CCNY-OIT-BLACKBOARD-NOTIFICATION: Blackboard Maintenance for Friday March 20th, 2020 from 2AM to 6AM
On Friday, March 20, 2020, Blackboard will be unavailable between 2:00AM and 6:00AM for Database maintenance. This work is required to adjust the system performance for the increase in load. >> View Details 

CCNY-OIT-NOTIFICATION: Network in the NAC is temporarily shutdown - Notification 03-09-2020
Due to an air conditioning failure in our data center, the Network in the NAC is temporarily shutdown due to an excessive heat problem. Once we restore cooling, the network will become operational again. >> View Details 

CCNY-VP/CIO-NOTIFICATION: Resources for Remote Instruction and Learning - Notification 03-09-2020
Instruction and learning during a Potential COVID-19 Campus Closing. The City College campus has resources that can be used in the event of a campus closing to continue instruction and learning. Remember that a course instructor who has reason to move a class from in person to on line instruction must receive permission from his or her chair, and chairs should coordinate these requests with deans. >> View Details 


CUNY-CIS NOTIFICATION: CUNYfirst Database Maintenance: CUNYfirst Unavailable Thursday, February 13, 2020 – Sunday, February 16, 2020
CUNYfirst will be unavailable for up to 77 hours as follows to allow for the data migration, application changes and testing activities involved:
Unavailable start time: 6:00 pm on Thursday, February 13
Unavailable end time: 11:00 pm on Sunday, February 16       >> View Details 

CUNY-CIS NOTIFICATION: Network maintenance with intermittent disruption from 8 am to 2 pm on Wednesday, February 12, 2020
A networking equipment vendor has recommended an additional software upgrade to enhance the CUNY network’s redundancy and resiliency.
CIS will be installing a software upgrade and testing failover to redundant network components at 8:00 am on Wednesday, February 12 .During this maintenance period, access to the Internet and applications will be intermittently unavailable
Network maintenance start:   8:00 am on Wednesday, February 12
Network maintenance end:    2:00 pm on Wednesday, February 12


CUNY-CIS NOTIFICATION: Network Maintenance - 1/25/2020 & 1/26/2020
CIS will be conducting overnight network maintenance and testing from 10:00 pm on Saturday, January 25 to 2:00 am on Sunday, January 26.
During this time, access to the Internet and applications will be intermittently unavailable. 

CUNY-CIS NOTIFICATION: Update: Performance issues - 1/24/2020
The overnight emergency network maintenance allowed CUNY/CIS to identify the likely cause for the network connectivity and performance issues. A fix has been applied and testing indicates that connectivity and performance issues have been addressed. 
CIS will monitor the network throughout the day to ensure that the fix continues to address the connectivity and performance issues as users log in to applications and services.

CUNY-CIS NOTIFICATION: Emergency Network Maintenance 10 pm – 2 am Tonight (1/23/2020)
Due to continued network connectivity issues causing intermittent access to CUNYfirst and Blackboard, CUNY/CIS will be conducting emergency network maintenance from 10 pm – 2 am tonight.  During this time, access to the Internet and applications will be intermittently unavailable.  

CUNY-CIS NOTIFICATION:Performance issues - 1/23/2020
CIS has received reports of intermittent access issues with CUNYfirst and network connectivity. CIS is investigating and will update this message when we have additional information.