Important Notices

The items listed below are a listing of IT related notices. At a glance users can see upcoming, current and recent notifications for campus IT maintenance and schedules plus CUNY Computer Information System (CIS), Blackboard, CUNYfirst alerts and announcements. The CIS notices may affect local users as well as CUNY-wide users. These messages will also be sent to students, faculty, and staff via email broadcasts.

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CUNY First Login Upgrade

From: CCNY-CUNYfirst <No-Reply@ccny.cuny.edu>
Sent: Wednesday, August 21, 2019
To: All CCNY CUNYfirst User Community
Subject: CUNY Login Upgrade

Welcome Back for Fall 2019

Semester Over the summer, the CUNY Login service and access to CUNY-wide applications and services was upgraded. This upgrade provides a new self-service page with updated features and a modern look and feel. You will continue to use you CUNY Login account (username@login.cuny.edu) to access applications like CUNYfirst, Blackboard and DegreeWorks. The only change you will see are the new/updated CUNY Login self-service features and functions.

The new/updated CUNY Login features include: See Details for New CUNY Login Upgrade


CUNY First Alert

From: CUNY-CIS <No-Reply@ccny.cuny.edu>
Sent: Tuesday, August 19, 2019
To: All CCNY CUNYfirst User Community
Subject: Access to CUNYfirst has been restored

Access to CUNY First has been restored by our service provider. They have reported the system is now back to full operational status. CIS staff will be monitoring system functions and performance to ensure the system is functioning properly.


CUNY First Alert

From: CUNY-CIS <No-Reply@ccny.cuny.edu>
Sent: Tuesday, August 19, 2019
To: All CCNY CUNYfirst User Community
Subject: CUNY First Alert

Our CUNY First hosting vendor experienced a hardware issue today that impacted our production environment. As this is a large registration day, the impact has been significant. The hardware has been repaired and the hosting vendor is restoring our environment. As soon as we are operational again, an update will be provided.

The following is from the vendor:

Issue Description: We have remediated the issue with the Production SAN and are currently working on bringing all systems back online.

Effect on Systems: Clients may have experienced login issues or environment slowness.

Environment(s) affected: Multiple clients - Production environments

What we are doing to restore service: Environment availability is being restored and we are working on bringing all remaining services which were impacted online.


CUNY Login Upgrade 7:00 pm on Wednesday night, July 24th

From: CUNY-CIS <No-Reply@ccny.cuny.edu>
Sent: Tuesday, July 23, 2019
To: All CCNY CUNYfirst User Community
Subject: CUNY Login Upgrade - New/updated features and new user interface

At 7:00 pm on Wednesday night, July 24th, CIS plans to complete the upgrade of the identity management system supporting the CUNY Login service and access to CUNY-wide applications and services. This upgrade will provide a new self-service page with updated features and a modern look and feel. The upgrade process will not impact users’ ability to log in to CUNY-wide applications and services.

The new/updated CUNY Login features include:

  • New forgot username function
  • New account activation process that incorporates email Redesign of the CUNY Login page to include links to the
  • New User, Forgot Username, Forgot Password and Manage your Account functions
  • New CUNY Login account management email address
  • New CUNY Login account mobile telephone number (for future enhanced authentication security)
  • New CUNY Login Account Self-service page providing access to change your password, security questions, account management email address and mobile telephone number functions
  • A URL to access the CUNY Login self-service functions: https://managelogin.cuny.edu

Users can continue to use their CUNY Login credentials to access applications during the upgrade. The only change users will see are the new/updated CUNY Login account self-service features and functions. Users can learn more about the new/updated CUNY Login account self-service functions by visiting the:

If users have any issues activating their CUNY Login or accessing the account self-service functions, following the upgrade, please contact the CCNY CUNYfirst Helpline.

CCNY CUNYfirst Helpline

212-650-8080
cfsupport@ccny.cuny.edu
NAC 1/301


Turnitin Maintenance

From: CUNY-CIS
Sent: Wednesday, July 10, 2019
To: All CCNY
Subject: Turnitin Maintenance 7/13/19

On Saturday, July 13, 2019 between the hours of 11:00 AM EDT and 7:00 PM EDT, the Turnitin service will be unavailable for scheduled maintenance. Please avoid submitting Turnitin assignments during this time period. For more information, please contact your campus Blackboard Support representative.


Voicemail System Maintenance – Friday 6/7 5PM to Saturday 6/8 2AM

From: Office of Information Technology
Sent: Monday, June 03, 2019 8:00 AM
To: Faculty/Staff
Subject: Voicemail System Maintenance – Friday 6/7 5PM to Saturday 6/8 2AM

The Office of Information Technology will be performing scheduled maintenance on voicemail system starting Friday, June 7, from 5:00 PM to 2:00 AM of Saturday, June 8, 2019. This maintenance will ensure that our system is up to date. During this maintenance, the voicemail system will not be available.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

The Office of Information Technology


Critical Update for New and Existing Firewall Exemption

From: Office of Information Technology
Sent: Thursday, May 30, 2019 8:00 PM
To: CCNY Deans, Chairs, Admins and Faculty/Staff
Subject: Critical Update for New and Existing Firewall Exemption

Due to the ever-increasing surge in cyber security attacks, the Office of Information Technology (OIT) is in the process of strengthening our existing security practices. As part of this initiative as well as the second phase of the college-wide firewall upgrade, OIT is reviewing firewall exemption rules. During this review, we have ascertained that many users should be able to access their on-campus resources using VPN (Virtual Private Network) access without the need for open firewall ports. Accessing internal resources through VPN is inherently more secure than opening holes in the firewall. Only servers and network appliances that require public access should have firewall exceptions (for example, web servers). If you manage computers or equipment on the CCNY network that are accessed from outside the campus, please carefully read the instructions below. This initiative does not affect access to CCNY email, Blackboard nor CUNYfirst.

For complete information go to IT Security and details about this notice.


CUNYfirst Service Alert - CUNYfirst Monthly Maintenance May 18th, 2019

From: CUNY-CIS <No-Reply@ccny.cuny.edu>
Sent: Wednesday, May 15, 2019
To: All CCNY
Subject: CUNYfirst Service Alert - CUNYfirst Monthly Maintenance May 18th, 2019

The CUNYfirst hosting partner has scheduled maintenance for the weekend of May 18, 2019. CUNYfirst will be unavailable as follows:

  • Unavailable start time: 7:00 PM ET on Saturday, May 18th
  • Unavailable end time: 7:00 PM ET on Sunday, May 19th

The schedule of the CUNYfirst monthly and month-end close maintenance activities is available in Service Maintenance Windows on CUNY.edu.