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Important Notices

Office of Information Technology
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Important Notices

The items listed below are a listing of IT related notices. At a glance users can see upcoming, current and recent notifications for campus IT maintenance and schedules plus CUNY Computer Information System (CIS), Blackboard, CUNYfirst alerts and announcements. The CIS notices may affect local users as well as CUNY-wide users. These messages will also be sent to students, faculty, and staff via email broadcasts Please go here for all >> CUNYfirst alerts and announcements.

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Tuesday July 17, 2018

Network Maintenance July 17, 2018

From: CCNY-OIT
CCNY Office of Information Technology will be performing a network maintenance on Tuesday July 17th, starting at 8:00AM and ending at 10:00AM. During this time, campus wireless services will be intermittent.


Friday July 12, 2018

Recent Phishing Email Threats

From: CCNY-OIT
This is a reminder to be alert to the innumerable online scams. One of the most prevalent is known as a “phishing” email. These emails are designed to look like legitimate emails originating from your bank, a friend, or even the United States government. However, they are a ruse to persuade you to download malicious software and/or reveal account credentials and personal information that can be used for identity theft. >>See Details


Friday, June 15, 2018

ATTENTION!: University-Wide Planned Network Outage on 6/15/18

From: CUNY-CIS

On Friday, June 15 from 7am to 11am (noon), CUNY CIS will be performing planned network maintenance to enhance the University’s security defenses protecting our applications, services, systems, and data from malicious attacks. While this work is underway, periodic interruptions and intermittent service is expected at all CUNY locations when connecting to the Internet (impacting all applications and services), CUNYfirst, and Blackboard.

Maintenance Date and Time
Friday, June 15th
7am to 11am

Impact on Friday, June 15th
-   Periodic access interruptions for the Internet, CUNYfirst, and Blackboard will occur for the duration of the maintenance
-   Applications/services/systems accessing and/or is accessed via the Internet will experience intermittent service interruptions


Friday, June 15, 2018, 9am to 11am 

Network Maintenance June 15th

From: CCNY-OIT

In anticipation of CUNY scheduled Network maintenance on Friday June 15 from 7am to 11am, CCNY Office of Information Technology will be performing a network maintenance on the same day from 9am to 11am. During this time, CDI Ground Floor internet, email, remote access and phone service will not be available.

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.
 


Tuesday, May 29, 2018

CUNYfirst inaccessible - 5/29/18

From: CUNY-CIS

CUNY CIS is getting reports of CUNYfirst intermittent access issues. CIS is investigating and will update the campuses with additional information.


Friday, May 4, 2018

Emergency Wireless Network Maintenance

From: CCNY-OIT

The Office of Information Technology will be performing an emergency wireless network maintenance to correct an issue with our students’ wireless printing. This maintenance will take place on Friday, May 4, 2018, between 5:00 AM and 9:00 AM. During this time, campus wireless access will be interrupted. We apologize for any inconvenience this may cause you and thank you for your cooperation and support.


Wednesday, April 25th to Friday, April 27th. 2018

Multiple planned maintenances occurring from Wednesday, April 25th to Friday, April 27th. 2018

From: CUNY-CIS

Multiple planned maintenances occurring from Wednesday, April 25th to Friday, April 27th. 2018

On Wednesday, April 25, 2018 between 10:00AM and 11:00AM, CUNY-CIS will be performing maintenance on the CIS-hosted CUNY Staff & Faculty e-mail and messaging infrastructure. During this maintenance window, messaging services and access using Outlook Anywhere, OWA, and mobile devices to the Central Office hosted email platform should not experience any service disruptions for the following users:
• Central Office • Advanced Science Research Center (ASRC) • University Application Processing Center (UAPC) • School of Professional Studies (SPS) • School of Public Health (SPH) • Guttman Community College (GCC) • CUNYBA • Gertz Plaza • Albany • Affiliates • Institute for State and Local Government (ISLG-only 34th street) • CUNYTV.

CIS will be performing network maintenance at 41st St. Office on Wednesday, April 25th, 2018 starting at 6:00 p.m. until 9:00 p.m. Short interruptions to some local services may occur during this maintenance window. If you experience issues after the completion time, please contact Service Desk at (646)664-2311 or Service.Desk@cuny.edu


On Thursday, April 26, 2018 from 10:00 am to 1:00 pm, CIS will be performing maintenance to update Student Educational Planner (SEP) settings for the schools that enabled SEP. Minimal service interruptions are anticipated as result of this maintenance. 


On Thursday April 26th at 4pm CIS will upgrade the current VPN hardware. Users who are connected to the VPN at this time might lose connectivity for a few minutes.  Once the upgrade is complete users will now be able to use all major web browsers.  Instructions can be found at http://www2.cuny.edu/about/administration/offices/cis/information-security/security-policies-procedures/ Please contact the Service Desk if you experience any issues.


CIS will be performing network maintenance on wireless network on Thursday April 26st , 2018 between 5:00PM to 6:00PM.  This maintenance will impact wireless network at all Central Office sites, and it may cause intermittent Wi-Fi connectivity during the maintenance window.  If you experience any internet connectivity issues after the completion time, please contact Service Desk at (646) 664-2311 or send email to service.desk@cuny.edu.


PayServ Maintenance postponed to a later date: CUNY/CIS will be performing network maintenance on Monday, April 30th, 2018 between 9:00PM to 10:00PM.   Payserv service may experience a brief service interruption. If you experience any connectivity issues after the completion time, please contact Service Desk at (646) 664-2311 or send email to service.desk@cuny.edu



CONTACT INFORMATION
Service Desk
Location: North Academic Center (NAC)
Room: NA 1/301
Phone: 212.650.7878
E-mail: servicedesk@ccny.cuny.edu

 
CUNYfirst Support
p: 212.650.8080
 
Blackboard Support
p: 212.650.7878
f: 212.650.8139
Email: bbsupport@ccny.cuny.edu
 

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