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Important Notices

Office of Information Technology
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Important Notices

The items listed below are a listing of IT related notices. At a glance users can see upcoming, current and recent notifications for campus IT maintenance and schedules plus CUNY Computer Information System (CIS), Blackboard, CUNYfirst alerts and announcements. The CIS notices may affect local users as well as CUNY-wide users. These messages will also be sent to students, faculty, and staff via email broadcasts Please go here for all >> CUNYfirst alerts and announcements.

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Monday, September 10, 2018, from 6:00 PM to 10:00 PM

Network Maintenance on Monday, September 10

From: CCNY-OIT
The Office of Information Technology will be performing a network upgrade on Monday, September 10, 2018, from 6:00 PM to 10:00 PM. During this upgrade, the following services will not be available

  • Internet Service
  • Wireless Access
  • Email Services
  • The City College website from within the campus
  • External web applications from within the campus, such as CUNYfirst and Blackboard
  • CCNY hosted websites/systems from outside the campus
  • VPN Services

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.

The Office of Information Technology


URGENT: Friday, August 31, 2018

URGENT Security Threat Advisory

From: CCNY-OIT

The CCNY Office of Information Technology has intercepted a series of phishing emails embedded with links to malicious software. These emails have a variety of different subjects, but the body contains a message similar to the sample shown below

Please DO NOT click on any links or open any attachments, or reply to the message. Clicking on the image can compromise your devices’ security features, leading to a breach of sensitive information or identity theft.

Email Alert

If you have already clicked on the link, you should immediately change your CCNY password. To change your password go to the LOGIN menu item located on the top left of CCNY’s main webpage and then select the Password Reset item. You should also notify your departmental IT Administrator or the IT Service Desk at servicedesk@ccny.cuny.edu, (212) 650-7878 or in person at NAC 1/301.

Thank you.

CCNY Information Security Office

 


CANCELED: Friday, August 24, 2018, from 7:00 PM to 11:00 PM

CANCELED: Planned Network Upgrade on Friday 8/24

From: CCNY-OIT
Due to circumstances beyond our control, the Office of Information Technology is canceling the network upgrade scheduled for today, Friday, August 24, 2018, from 7:00 PM to 11:00 PM.

We apologize for any inconvenience this may cause you and thank you for your understanding.

The Office of Information Technology

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns
 


Friday, August 24, 2018, from 7:00 PM to 11:00 PM

Planned Network Upgrade on Friday 8/24

From: CCNY-OIT
This is to confirm that the Office of Information Technology will be performing a network upgrade on Friday, August 24, 2018, from 7:00 PM to 11:00 PM. During this upgrade, the following services will be unavailable:

  • Internet Service
  • Wireless Access
  • Faculty and Staff Email Services
  • The City College website from within the campus
  • External web applications from within the campus, such as CUNYfirst and Blackboard
  • CCNY hosted websites/systems from outside the campus
  • VPN Services

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.

The Office of Information Technology

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns
 


Monday, August 20, 2018, through Wednesday, August 22, 2018, 6:00 PM - 11:00 PM

Email System Maintenance

From: CCNY-OIT
The Office of Information Technology will be performing maintenance on the campus e-mail services beginning Monday, August 20, 2018, through Wednesday, August 22, 2018, between 6:00 PM and 11:00 PM.
Alternatively, please use Microsoft Outlook or the web browser (https://webmail.ccny.cuny.edu) to check your email. In addition, during this period you may experience prompts in Microsoft Outlook (see image below). If you receive this pop-up, please select "Allow".

Microsoft Outlook Prompt
Please note that email communication is expected to remain stable during this maintenance.

We apologize for any inconvenience that this may cause. Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns
 


Friday, August 24, 2018

Notice Update: Planned Network/Internet Outage on Friday, 8/24

**Note: Tentatively Scheduled: Friday, 8/24 from 7 PM to 11 PM.**

From: CCNY-OIT
To reduce the impact on our CCNY users and business processes, the Office of Information Technology is cancelling the network upgrade scheduled for tomorrow morning, August 17th, and has tentatively rescheduled the network upgrade for Friday, August 24, 2018, from 7:00 PM to 11:00 PM. During the new tentatively scheduled network upgrade window, the following services will be unavailable:

  • Internet Service
  • Wireless Access
  • Faculty and Staff Email Services
  • The City College website from within the campus
  • External web applications from within the campus, such as CUNYfirst and Blackboard
  • CCNY hosted websites/systems from outside the campus
  • VPN Services

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.


Friday, August 17, 2018

Planned Network/Internet Outage on Friday, 8/17

From: CCNY-OIT
The Office of Information Technology will be performing a planned network maintenance on Friday, August 17, 2018, from 6:00 AM to 10:00 AM. During this maintenance the following services will be unavailable:

  • Internet Service
  • Wireless Access
  • Faculty and Staff Email Services
  • The City College website from within the campus
  • External web applications from within the campus, such as CUNYfirst and Blackboard
  • CCNY hosted websites/systems from outside the campus
  • VPN Services

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.


 

CONTACT INFORMATION
Service Desk
Location: North Academic Center (NAC)
Room: NA 1/301
Phone: 212.650.7878
E-mail: servicedesk@ccny.cuny.edu

 
CUNYfirst Support
p: 212.650.8080
 
Blackboard Support
p: 212.650.7878
f: 212.650.8139
Email: bbsupport@ccny.cuny.edu
 

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