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Important Notices

Office of Information Technology
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Important Notices

The items listed below are a listing of IT related notices. At a glance users can see upcoming, current and recent notifications for campus IT maintenance and schedules plus CUNY Computer Information System (CIS), Blackboard, CUNYfirst alerts and announcements. The CIS notices may affect local users as well as CUNY-wide users. These messages will also be sent to students, faculty, and staff via email broadcasts Please go here for all >> CUNYfirst alerts and announcements.

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Wednesday, April 25th to Friday, April 27th. 2018

Multiple planned maintenances occurring from Wednesday, April 25th to Friday, April 27th. 2018

From: CUNY-CIS

Multiple planned maintenances occurring from Wednesday, April 25th to Friday, April 27th. 2018

On Wednesday, April 25, 2018 between 10:00AM and 11:00AM, CUNY-CIS will be performing maintenance on the CIS-hosted CUNY Staff & Faculty e-mail and messaging infrastructure. During this maintenance window, messaging services and access using Outlook Anywhere, OWA, and mobile devices to the Central Office hosted email platform should not experience any service disruptions for the following users:
• Central Office • Advanced Science Research Center (ASRC) • University Application Processing Center (UAPC) • School of Professional Studies (SPS) • School of Public Health (SPH) • Guttman Community College (GCC) • CUNYBA • Gertz Plaza • Albany • Affiliates • Institute for State and Local Government (ISLG-only 34th street) • CUNYTV.

CIS will be performing network maintenance at 41st St. Office on Wednesday, April 25th, 2018 starting at 6:00 p.m. until 9:00 p.m. Short interruptions to some local services may occur during this maintenance window. If you experience issues after the completion time, please contact Service Desk at (646)664-2311 or Service.Desk@cuny.edu


On Thursday, April 26, 2018 from 10:00 am to 1:00 pm, CIS will be performing maintenance to update Student Educational Planner (SEP) settings for the schools that enabled SEP. Minimal service interruptions are anticipated as result of this maintenance. 


On Thursday April 26th at 4pm CIS will upgrade the current VPN hardware. Users who are connected to the VPN at this time might lose connectivity for a few minutes.  Once the upgrade is complete users will now be able to use all major web browsers.  Instructions can be found at http://www2.cuny.edu/about/administration/offices/cis/information-security/security-policies-procedures/ Please contact the Service Desk if you experience any issues.


CIS will be performing network maintenance on wireless network on Thursday April 26st , 2018 between 5:00PM to 6:00PM.  This maintenance will impact wireless network at all Central Office sites, and it may cause intermittent Wi-Fi connectivity during the maintenance window.  If you experience any internet connectivity issues after the completion time, please contact Service Desk at (646) 664-2311 or send email to service.desk@cuny.edu.


PayServ Maintenance postponed to a later date: CUNY/CIS will be performing network maintenance on Monday, April 30th, 2018 between 9:00PM to 10:00PM.   Payserv service may experience a brief service interruption. If you experience any connectivity issues after the completion time, please contact Service Desk at (646) 664-2311 or send email to service.desk@cuny.edu


 

Friday, April 20, 2018

Assignment Submission Fail on Safari

From: Blackboard Administrator

There is a known issue with Safari 11.1. Users get the following error when submitting assignments or attaching files:  
Failed to submit Assignment. Please try again.
This occurs only with Safari 11.1 on Mac. The workaround is to use Firefox or Chrome.

Blackboard Support
bbsupport@ccny.cuny.edu
212-650-7878


Tuesday, March 6, 2018

Update 2: CUNY login access stabilized, March 3/6/18

From: CUNY-CIS

CIS has stabilized CUNY Login access to application services. CIS will continue to monitor the system. experiencing issues should contact their local campus help desk.


Tuesday, March 6, 2018

CUNY login access March 3/6/18

From: CUNY-CIS

CUNY CIS has been getting reports of CUNY Login access issues. CIS is investigating this issue. We apologize for this inconvenience and we will send an update within the hour with addition information.


CONTACT INFORMATION
Service Desk
Location: North Academic Center (NAC)
Room: NA 1/301
Phone: 212.650.7878
E-mail: servicedesk@ccny.cuny.edu

 
CUNYfirst Support
p: 212.650.8080
 
Blackboard Support
p: 212.650.7878
f: 212.650.8139
Email: bbsupport@ccny.cuny.edu
 

Twitterfor Service desk
SERVICE DESK

Twitter for Blackboard
BLACKBOARD