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Important Notices

Office of Information Technology
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Important Notices

The items listed below are a listing of IT related notices. At a glance users can see upcoming, current and recent notifications for campus IT maintenance and schedules plus CUNY Computer Information System (CIS), Blackboard, CUNYfirst alerts and announcements. The CIS notices may affect local users as well as CUNY-wide users. These messages will also be sent to students, faculty, and staff via email broadcasts.

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>>Information Security Alerts and Announcements
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Friday, February 8, 2019

External Email Tag for Faculty and Staff

From: CUNY-CIS
From: CUNY-CIS <No-Reply@ccny.cuny.edu>
Sent: Friday, February 8, 2019
To: Blackboard Users
Subject: Blackboard content collection issue - February 8th, 2019.



Blackboard is currently experiencing issues with the content collection. CUNY/CIS and Blackboard Managed Hosting are working to identify the root cause and resolve it as soon as possible


Saturday, February 9, 2019

Systems Maintenance – Saturday, February 9, 2019

From: CCNY-OIT
From: Office of Information Technology <No-Reply@ccny.cuny.edu>
Sent: Monday, February 4, 2019
To: Camous Community
Subject: Systems Maintenance – Saturday, February 9, 2019.

From: CCNY-OIT

Dear Campus Community,
The Office of Information Technology will be performing scheduled maintenance on campus server infrastructure on Saturday, February 9, 2019, from 9:00 AM to 5:00 PM. This maintenance will ensure that our systems are up to date with the current security patches. During this maintenance period the following services may briefly be interrupted:

  • Authentication Services (Active Directory)
  • IP Services (DNS and DHCP Services)
  • Network Share Folders and Print services
  • Lyris and Plesk web Applications
  • Email Services

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.

The Office of Information Technology


Starting Friday, January 25, 2019

External Email Tag for Faculty and Staff

From: CCNY-OIT
From: Office of Information Technology <No-Reply@ccny.cuny.edu>
Sent: Friday, January 18, 2019 3:30 PM
To: Elizabeth Schneiderman
Subject: External Email Tag for Faculty and Staff


Dear Faculty and Staff:

Due to a recent increase in fraudulent phishing activity, including impersonating high-level college employees, starting Friday, January 25, 2019, any messages coming from outside the “CCNY.CUNY.EDU” or “MED.CUNY.EDU” domains will be tagged as “External”. External emails will include the text ‘[EXTERNAL]’ in the subject line, which should help the recipients recognize emails from outside of our domains.

Below is a sample image:

Please note that our students’ email service, which is hosted by Microsoft, is considered as external. If you have any question please email our Service Desk at ServiceDesk@ccny.cuny.edu.

For more information, please visit https://www.ccny.cuny.edu/it/security.

The Office of Information Technology


Friday, January 11, 2019, from 11:00 PM to7:00 AM, Saturday, January 12, 2019

Single sign on Maintenance 11 pm, January 11 – 7 am, January 12

From: CUNY-CIS

Dear Campus Community,
Due to necessary emergency repairs, CUNY will be performing work on its single-sign on system from 11 pm on Friday, January 11 to 7 am on Saturday, January 12.  During this time, Self Service functionality (change password, reset password, claim account) and access to all Admissions applications will be unavailable. 

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.

The Office of Information Technology


Friday, January 11, 2019, from 7:00 PM to1:00 AM, Saturday, January 12, 2019

Network Maintenance on Friday, January 11th

From: CCNY-OIT

Dear Campus Community,
The Office of Information Technology will be performing a network upgrade on Friday, January 11, 2019, from 7:00 PM to Saturday 1:00 AM. During this upgrade, the following services will not be available:

  • Internet Service
  • Wireless Access
  • Email Services
  • The City College website from within the campus
  • External web applications from within the campus, such as CUNYfirst and Blackboard
  • CCNY hosted websites/systems from outside the campus
  • VPN Services

We apologize for any inconvenience this may cause you and thank you for your cooperation and support.

The Office of Information Technology


CONTACT INFORMATION
Service Desk
Location: North Academic Center (NAC)
Room: NA 1/301
Phone: 212.650.7878
E-mail: servicedesk@ccny.cuny.edu

 
CUNYfirst Support
p: 212.650.8080
 
Blackboard Support
p: 212.650.7878
f: 212.650.8139
Email: bbsupport@ccny.cuny.edu
 

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