Refunds and Policies


If CPS cancels a course, a 100% refund, including the registration fee, will be given. If a student cancels, a refund request must be submitted in writing via email at least five business days prior to the first day of class.

If the student withdraws at least five business days prior to the first day of class, a 100% refund will be given (less the $25 registration fee).

There are no refunds on one or two day workshops, unless the class is not offered. Non-attendance does not constitute a withdrawal or request for refund.

A refund may take up to 6 - 8 weeks after the Office of Continuing and Professional Studies receives the request. Refunds are credited to the card originally charged.

Money orders and business check payments are refunded with check mailed 6 to 8 weeks after a course withdrawal or cancellation has been approved.

Refunds are not given after the first class session. 


ID Cards
All CCNY CPS students enrolled in a certificate program are issued CCNY photo ID cards.  Continuing and Professional Studies students enrolled in workshops, seminars, and individual courses must present a registration receipt and state ID to enter any building on campus.

Classroom/Course Information
Classroom information will be emailed to a student prior to the first day of class.  Books and other course materials are not included in the cost of a course (with some exceptions).  You are expected to bring required textbooks with you the first day of class unless otherwise noted by your instructor.

Transcript and Certificate Requests

Students must submit payment through the Xenegrade registration system for the following:

Requests & Payments for Official Transcripts and Replacement Program Certificates must be made at the following website: City College of New York (

You may choose to pick up your Official Transcript in person or have it mailed to your address on file. Please allow at least 2 weeks after submission to receive your requested documents via mail. If you need to have your Official Transcript mailed to another address, please type out the full mailing address and receiving party in the question asked during checkout. 

Please note that as per state law, we are only required to maintain program information for a maximum of seven (7) years for certificate courses.

  • If your request is for a program of more than seven years from the date of request and information is no longer available, a full refund will be initiated by our office. Refunds are credited to the card originally charged.

Refund Policy for Transcript and Certificate Requests

Fees paid for transcripts and certificates are non-refundable. You will only be refunded if your program information is no longer available. 


Incomplete (INC) Grades Policy

The grade of "INC" is given by the instructor with the following guidelines:

When the student has been doing passing work and the instructor believes the student can successfully complete the requirements of the course no later than the last day of the eighth week, or its equivalent in calendar time. The student must provide an acceptable and documented reason for not completing the course on time.

If the student doesn't submit the work by the last day of the eighth week, the grade will change to a Fail “F” and the student will forfeit the possibility to change the incomplete grade. The F grade will be permanent in the student record.

The office of Continuing and Professional Studies will change the temporary grade of "INC" to failure "F" by the ninth week of the following semester unless the instructor has submitted a passing grade. ​



For questions or comments regarding CPS policies, please email or call us at 212-650-7312

Last Updated: 07/15/2024 15:13