Financial Aid 2

Contact and Hours

The Financial Aid Office is open to provide in-person services.  Financial Aid office only accept scheduled appointments.  Schedule a financial aid MS Teams meeting or on-campus appointment. 

For virtual appointments, MS Teams meeting links will be sent via SMS Text when financial aid counselors becomes available close to your scheduled appointment time. You will be seen at or near your scheduled time; appointment times are estimates based on average service duration.

If you don't have a scheduled financial aid appointment with CCNY Financial Aid Office, you can still have your financial aid related questions answered at the CCNY One Stop located in the North Academic Center building (NAC) 1st floor lobby area.

All financial aid virtual appointments will get a MS Teams link via text to the phone number you provided on the appointment ticket.  All financial aid in-person or virtual appointments will be called on or as close to the scheduled time.  Scheduled appointment times are estimates based on the average time it take to resolve questions.

NEW - Live chat agents are available for financial aid general eligibility questions. (During office hours) Account specific questions still need an appointment with financial aid counselors or visit NAC lobby for one stop for walk in account inquiries. 

 

Financial Aid Email Service Notice

Due to a recent Outlook upgrade, the CCNY Financial Aid Office email system is currently unavailable.

If you have questions about your financial aid eligibility or need assistance, please use one of the following options:

  • Call or Walk-in service at the CCNY One Stop Location: NAC Building Main Lobby
  • Call the Financial Aid Office
  • Make an appointment with a Financial Aid counselor
  • Visit the CCNY Financial Aid website and use our AI chatbot for assistance

Our IT team is currently working to restore email service as quickly as possible.

We apologize for any inconvenience and appreciate your patience and understanding while we work to resolve this issue.

Thank you for your patience.

 

Financial Aid MS Teams Virtual Office Hours
Monday 10:00am to 1:00pm
Tuesday 2:30pm to 5:00pm
Wednesday No Virtual Appointments
Thursday 10:00am to 1:00pm
Friday No Virtual Appointments

 

FAFSA & HESC Filing Assistance (MS TEAMS) Virtual Office Hours
(Must have FSA ID ready for student and Contributors)
Monday 10:00am to 4:00pm
Tuesday 10:00am to 4:00pm
Wednesday 10:00am to 4:00pm
Thursday 10:00am to 4:00pm

 

Contact Information

General Questions: (212) 650-6656
SEEK Program: (212) 650-5774
ASAP Program: (212) 650-6115
Work-Study Payroll: (212) 650-6662

Financial Aid Email: financialaid@ccny.cuny.edu

Federal Work-Study Email: fws@ccny.cuny.edu
Information required in FWS emails: EMPLID, Full Name and detail information about your request

Office Hours of Operation
Monday 9:00am  to  5:00 pm
Tuesday 9:00am  to  5:00 pm 
Wednesday 9:00am  to  5:00 pm
Thursday 9:00am  to  5:00 pm
Friday - Appointments

9:00am  to  12:00pm 
Friday phones 9:00 am to 5:00 pm

CCNY Financial Aid Office Notices

Summer Closures Fridays and Holidays:

Fridays : August 14th

 

Need Help with Financial Aid?

  • FAFSA Filing Assistance (Virtual MS Teams)

  • Financial Aid Questions (Virtual MS Teams or On Campus)

  • Federal Work-Study (FWS) Paperwork Submission (On Campus)

➡️ [Schedule an Appointment – Click Here]

Need to Complete a FAFSA Application Virtual Assistance?
➡️ [Book an Appointment – Click Here]

For virtual appointments, MS Teams meeting links will be sent to your phone when financial aid counselors becomes available close to your scheduled appointment time. You will be seen at or near your scheduled time; appointment times are estimates based on average service duration.

City College Financial Aid Office

Wille Administration Building
160 Convent Avenue - Room 104
New York, NY 10031

City College of New York - School Codes
FAFSA: 002688
NY State TAP/HESC: 1411 (Undergrad.)

Last Updated: 08/22/2026 18:01