Important Notices

Dear CCNY Community,

The Office of Information Technology will be performing a network maintenance on Thursday, October 8, starting at 9:00 PM and ending at 2:00 AM Friday, October 9. During this time, campus Wi-Fi will not be available.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college's technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or 212-650-7878 for questions or concerns.

Dear SSA occupants,

The Office of Information Technology will be performing telecommunications maintenance on Wednesday, October 7, from 5:00 PM to 8:00 PM. During this time, telephone services will not be available in the Spitzer School of Architecture building.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue to make improvements to the college's technology systems.

Please feel free to contact the CCNY Service Desk at servicedesk@ccny.cuny.edu or call 212-650-7878 if you have any questions or concerns.

NAC Telephone Service Maintenance

Dear Faculty and Staff,

Scheduled telecommunications maintenance will take place in the North Academic Center (NAC) from Friday, October 9 at 9PM through Sunday, October 11 at 2PM. Telephone service in the NAC will be unavailable while the work is performed.

Action required

No action is required. If you will be in the NAC during a maintenance window, please plan for telephone service to be unavailable and use an alternate approved method of communication if needed.

Service impact

The interruption is limited to telephone service in the NAC during the scheduled maintenance windows. Public Safety telephone services will remain unaffected.

Thank you for your cooperation and attention.

Please be advised that scheduled maintenance will be performed on the departmental file server during the following maintenance window:

Friday, October 2 at 11:00 PM through Saturday, October 3 at 6:00 AM

During this maintenance window, access to departmental shared drives and network folders will be temporarily unavailable.

Please save your work and close all files that are open from network/shared drives before 11:00 PM on Friday, October 2. If you are working remotely or after normal business hours, please make sure all files are saved and closed before the maintenance begins.

Please do not attempt to access, open, or modify files on departmental shared drives during the maintenance window.

Normal access is expected to be restored by 6:00 AM on Saturday, October 3.

Thank you for your cooperation.

New Vulnerability Scanning Agent for CCNY Devices

Dear Faculty and Staff,

CUNY has transitioned its vulnerability-scanning platform from Tenable.sc to Tenable.io. As part of this change, a new agent must be installed on devices that access the university network or are used to conduct university business.

Action required

Please allow the installation and updates to proceed and restart your computer when prompted. OIT will work with you to address any devices that cannot be scanned or updated. Devices that cannot be scanned may be isolated from the university network to protect university systems and data.

Privacy Notice

In compliance with CUNY’s policy on acceptable use of digital assets and resources, the Tenable agent is a vulnerability assessment tool, not an employee monitoring or remote access tool. It examines security related information, such as the operating system, installed software, versions, patches, and system configurations to identify vulnerabilities. It does not provide OIT or Tenable administrators with remote control of the computer or general access to users’ documents, email, or other personal files.

Thank you for your cooperation and attention to this important security update.

Dear Faculty and Staff,

The issue affecting distribution lists following the CCNY email migration has been resolved. Distribution lists in the new CUNY email environment are now working properly, and faculty and staff may resume sending messages directly to them.

Calendar Invitations and Updates - Pending

The known issue affecting calendar events created before the email migration remains under review. When an existing event is modified, updated details may not reach attendees or appear on their calendars. Until this issue is resolved, please create a new calendar event rather than modifying an event that was created before the migration.

OIT continues to work with CUNY and Microsoft on the remaining calendar issue and will provide additional updates as solutions become available. Thank you for your patience and cooperation as we complete the transition to the new CUNY email environment.

Dear Faculty and Staff,

As part of our ongoing effort to streamline access to CCNY systems, the Time & Leave (Timesheet) application will transition to CUNY Login on October 12th, 2026.

Beginning on this date, you will access the Time & Leave application using your CUNY Login ID ( firstname.lastname##@login.cuny.edu ), the same credentials used to access other CUNY systems and services.

This change is part of a broader initiative to gradually transition CCNY applications to CUNY Login, providing Students, Faculty, and Staff with a more consistent sign-in experience across CUNY and CCNY systems. It also adds an extra layer of security through CUNY Multi-Factor Authentication (MFA), helping protect your account and university information.

No action is required before the transition. Beginning on October 12th, 2026, simply use your CUNY Login ID and password when signing in to the Time & Leave  (Timesheet) application.

If you experience any issues accessing the application after the transition, please contact the OIT Service Desk at servicedesk@ccny.cuny.edu for assistance.

Thank you for your cooperation as we continue to improve and simplify access to CCNY technology services.

The Office of Information Technology will be performing emergency wireless network maintenance on Friday, September 18 starting at 9:00PM and ending at 2:00AM Saturday, September 19. During this time, campus Wi-Fi will not be available.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college's technology systems.

Please feel free to reach out to our Service Desk at servicedesk@ccny.cuny.edu or (212) 650-7878 for questions or concerns.

Dear Faculty and Staff,

As we continue to work with CUNY to resolve the remaining issues following the CCNY email migration, we would like to provide an update on two known issues and the available workarounds.

Distribution Lists

We are aware that some distribution lists have not yet been fully migrated to the new CUNY email environment. As a result, you may experience issues when sending messages to certain distribution lists.

If you need to send a communication to a distribution list that was available in the old email system, please send your request to BroadcastRequest@ccny.cuny.edu , and OIT can distribute the communication on your behalf while we complete the migration of the remaining distribution lists.

For faculty communicating with students in their classes: Brightspace also provides communication tools that allow instructors to email students enrolled in their courses. This can be used as an alternative when communicating directly with your class.

Calendar Events Created Prior the Migration

There is also a known issue affecting calendar events that were created before the email migration. When an existing calendar event is modified—for example, when the time, location, or other details are changed—the updated information may not reach attendees, or the changes may not be reflected on their calendars.

CUNY has identified this as a known issue. At this time, the recommended workaround is to create a new calendar event rather than modifying an event that was created before the migration.

OIT continues to work with CUNY and Microsoft to address these issues and will provide additional updates as solutions become available.

We apologize for any inconvenience and appreciate your patience as we complete the transition to the new CUNY email environment.

The Office of Information Technology in collaboration with CUNY invites you to join us for an introductory webinar on Microsoft 365.

We will cover:

• How to access and navigate the Microsoft 365 environment
• OneDrive interface and navigation
• Teams
• Settings
• One-on-one and small group chats
• Interacting in Teams
• Sharing files for collaboration
• Outlook settings and calendar access

There will be time for a brief Q&A. If you have any questions, please feel free to bring them with you!

Date: Tuesday, September 22
Time: 12:00 PM – 1:00 PM

Please have your CUNY Login credentials available so you can follow along during the webinar.

This session is designed for faculty and staff who are new to Microsoft 365 or would like a better understanding of the tools available to them.

We encourage everyone to attend and take advantage of this opportunity to become more familiar with Microsoft 365.

If you have any questions email training@ccny.cuny.edu

Dear CCNY Community,

The Office of Information Technology will be performing network maintenance on Friday, September 11, 2026, starting at 6:00 PM and ending at 11:00 PM. This maintenance will address critical software and security updates. During this maintenance period, access to the following services may be intermittent:

• Campus internet access
• Technology services that are accessed from outside the campus such as authentication services (Active Directory), faculty and staff e-mail, CCNY hosted applications
• Remote Access (VPN)

Brightspace and CUNY applications (CUNYfirst, Dropbox, Office365) are not affected by this maintenance.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

Dear Campus Community,

The Office of Information Technology will be performing maintenance on the campus network infrastructure equipment on Saturday, September 5, 2026, starting at 5:00 PM and ending at 10:00 PM. During this maintenance period, access to the following services will not be available:

• Authentication services such as Active Directory and Single Sign-on (SSO)
• Network File Shares
• Applications hosted in OIT Servers

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

Dear Campus Community,

Recently, our campus has been the target of numerous phishing attacks using a variety of fraudulent offers and notices. These attacks primarily target Students, Staff and Faculty with fake notices of account termination, fraudulent job offers, and fake requests from supervisors and other administrators to purchase gift cards.

The attacks are carried out by using college accounts that were compromised in some form, impersonating college offices or officers, as well as accounts made on free email platforms such as Google (Gmail) and Outlook. We encourage everyone to exercise a high level of caution when reading email with the [external] tag or those with offers that are too good to be true.

If you think you have already been impacted by this security threat

If you receive a potential phishing message, or if you already responded to a phishing email, immediately contact the IT Security Office at itsecurity@ccny.cuny.edu or the CCNY Service Desk at servicedesk@ccny.cuny.edu .

Recommended User Action

• DO NOT reply to unexpected or unusual email from any sender.
• DO be particularly cautious when the “external source” warning banner is present.
• DO NOT respond to job offers originating from citymail.cuny.edu addresses. Citymail accounts are only assigned to students and the school does not advertise job offers using student email accounts. These jobs will try to get you to cash fake checks and send your own money to others.
• DO NOT reply to email or text messages with any personal information, passwords, or MFA verification codes. Your password or MFA verification code should never be shared for any reason. If you have reason to believe that the request is real, contact the CCNY Service Desk at servicedesk@ccny.cuny.edu or (212)650-7878.
• DO NOT click a link or open an attachment in an unsolicited email message. If you have reason to believe the request is real, type the web address for the company or institution directly into your web browser.
• DO NOT use the same password for your work account, bank, Facebook, etc. In the event you do fall victim to a phishing attempt, perpetrators attempt to use your compromised password to access many online services.
• DO change ALL of your passwords if you suspect any account you have access to may be compromised.
• DO be particularly cautious when reading email on a mobile device. It may be easier to miss telltale signs of phishing attempts when reading email on a smaller screen.
• DO remember that official communications should not solicit personal information by email.
• DO report spam to reportspam@ccny.cuny.edu
• DO read the CUNY Ransomware and Phishing Advisories posted at security.cuny.edu under CUNY Issued Security Advisories.
• DO complete information security awareness training located at https://course.enterprisetraining.com/cybersecurityemp2023/story.html.

If you have any questions about this security alert, please do not hesitate to contact IT Security at itsecurity@ccny.cuny.edu .

Thank you for your attention.

Dear Faculty and Staff,

As we continue to work with CUNY to resolve the remaining issues following the CCNY email migration, we would like to make you aware of two known issues that may affect some users.

Calendar Invitations and Updates

There is an issue affecting calendar events that were created before the email migration. When an existing calendar event is modified—for example, when the time, location, or other details are changed—the updated information may not reach the attendees, or the changes may not be reflected on their calendars.

CUNY has identified this as a known issue. At this time, the recommended workaround is to create a new calendar event rather than modifying an event that was created before the migration.

Distribution Lists

We are also aware that some distribution lists have not yet been fully migrated to the new CUNY email environment. As a result, you may experience issues when sending messages to certain distribution lists.

In the meantime, if you need to send an email to a distribution list that was available in the old email system, please send your request to BroadcastRequest@ccny.cuny.edu , and we can distribute the communication on your behalf while we complete the migration of all distribution lists.

OIT is actively working with CUNY and Microsoft on these issues and will provide additional updates as solutions become available.

We apologize for any inconvenience and appreciate your patience as we complete the transition to the new CUNY email environment.

Dear Faculty and Staff,

We are pleased to share that the migration of CCNY email addresses to the CUNY email environment has been completed. Email content has been copied for all users listed as Active in CUNYfirst, and users should now have access to their email content in their new CUNY mailbox.

If you are experiencing difficulties reconfiguring your Outlook client on your desktop or laptop, please follow the troubleshooting instructions available on the OIT website or contact the OIT Service Desk for assistance. In the meantime, we recommend using Outlook on the web to access your email.

Departmental service accounts and shared calendars have also been migrated, and their content copied. If you previously had access to a departmental service account, please add the account to your Outlook profile: In Outlook, go to Settings → Accounts → Shared with Me → Add. To add a shared calendar: In Outlook, go to Calendar → Add calendar → Add from directory, search for and select the calendar, then select Add.

Migration of distribution lists is still in progress. Many lists are functioning normally, but we have received reports that some lists are not yet working properly. We are working to resolve this issue. If you need to send an email to a distribution list that was available in the old email system, please send your request to BroadcastRequest@ccny.cuny.edu , and we will be able to distribute the communication on your behalf while we complete the migration of all distribution lists.

If you use a hardware token for authentication with the old email system, we can reconfigure the same hardware token for use with the CUNY system. If you would like to continue using it, please contact the OIT Service Desk for assistance. Please have your hardware token available when you contact us.

As with any large-scale technology transition, we are continuing to address a few minor remaining individual issues in coordination with CUNY. We appreciate your patience and cooperation throughout this migration. The successful completion of this transition represents a significant milestone for our campus and the University as a whole.

Thank you for your continued patience and understanding.

Fixing issues accessing your new CUNY mailbox

If you're having trouble accessing your new CUNY mailbox in Outlook for Windows, follow the steps below in order. This resets your Outlook profile, clears saved CUNY credentials, and removes old cached data so Outlook can reconnect cleanly.

Step 1: Close Outlook

Make sure Outlook is fully closed before continuing.

Step 2: Open Control Panel

Click the Start Menu and search for “Control Panel,” then open it.

Search for “Control Panel” from the Start Menu

Step 3: Search for “Mail”

In the top-right search box of Control Panel, type “Mail” and select “Mail (Microsoft Outlook)” from the results.

Search “Mail” in Control Panel

Step 4: Remove existing Outlook profiles

In the Mail Setup window that opens, click “Show Profiles.”

Mail Setup window — click “Show Profiles…”

• Select each profile in the list, click Remove, and repeat until the list is empty.
• Click OK.

Remove all profiles from the list, then click OK

Step 5: Clear saved CUNY credentials

Open Control Panel again and search “Credential Manager” in the top-right search box.

Search “Credential Manager” in Control Panel

• Select “Manage Windows Credentials.”
• Delete any entry that references:
  • webmail.ccny.cuny.edu

Remove any entry for webmail.ccny.cuny.edu

• • SSO_POP_Device

Remove any entry for SSO_POP_Device

• • Any other entry containing ccny.cuny.edu or login.cuny.edu

Step 6: Close the window

Close the Credential Manager window.

Step 7: Clear cached Outlook data files

Open the Start Menu and search for “File Explorer.”

Search for “File Explorer” from the Start Menu

• In the address bar at the top, type: %localappdata%\Microsoft\ and press Enter.

Type %localappdata%\Microsoft\ in the address bar

• Open the IdentityCache folder and delete the files inside it.
• Go back, then open the OneAuth folder. Inside it, open each of these two folders and delete the files within:
  • Accounts
  • Blobs
• Go back, then open the Outlook folder. Delete any files in that folder ending in the following extensions:
  • .xml
  • .nst
  • .ost
• Go back one more time. If a folder named OLK exists, delete it.
• If you don't see file extensions listed, turn them on: in File Explorer, go to View → Show, and check “File name extensions.”

View → Show → File name extensions

Step 8: Close the window

Close the File Explorer window.

Step 9: Set up Outlook again

Open Outlook. You'll be prompted to create a new profile — enter a name for it and click OK.

Enter a name for your new profile

• Enter your CUNYFirst ID (your CUNY email address) and follow the prompts to log in with your CUNY credentials.

Enter your CUNY email address to sign in

• If everything is successful, your mailbox will begin to populate with your email.

Step 10: Still having trouble?

If you're still encountering issues after completing these steps, contact the service desk at 212-650-7878 or servicedesk@ccny.cuny.edu for additional troubleshooting.

Dear Faculty and Staff,

Your email migration is still in progress. We are currently copying the remaining content from your CCNY mailbox to your new CUNY email account. Most users will not yet see email messages from the past three weeks, as this content is still being copied to the new mailbox.

We are also synchronizing your CCNY email address with your CUNY mailbox. During this process, you may not yet be able to find yours or other CCNY recipients using their @ccny.cuny.edu email addresses.

These are expected as the migration and synchronization continue. We will provide another update as the process progresses.

If you are having trouble accessing your new mailbox, verify that you can sign in to Outlook.com using your CUNY Login ID (for example, jane.doe99@login.cuny.edu ) and your CUNYfirst password.

For additional assistance, contact the OIT Service Desk:

• Phone: 212-650-7878
• Email: servicedesk@ccny.cuny.edu
• Zoom: Please refer to the broadcast announcement.

For more information and FAQ visit the following link: Faculty / Staff CUNY Email.

Thank you for your patience and understanding.

Dear Faculty and Staff,

The City College of New York will migrate faculty and staff email services to the CUNY-managed Microsoft 365 environment on August 12, 2026. This migration is part of a university-wide initiative to enhance reliability, security, and consistency across CUNY.

Your CCNY email address will not change. You will continue to send and receive email using your existing @ccny.cuny.edu address.

What to Expect

Migration Date
All faculty and staff email accounts will be migrated on August 12, 2026.

Planned Email Outage
City College email services will be unavailable beginning at 6:00 PM on August 11, 2026, as we prepare for the migration. We recommend saving any important work and planning accordingly.

Migration Communications
Leading up to the migration, you will receive periodic email communications with important updates, instructions, and reminders.

What Will Change After Migration

New Sign-In Method
You will sign in using your CUNY Login ID (for example, first.last##@login.cuny.edu ) instead of your current CCNY credentials.

Enhanced Security
Your account will be protected by CUNY's Microsoft 365 Multi-Factor Authentication (MFA), providing an additional layer of security for your email and university data.

What Will Stay the Same

Email Address
Your existing email address (for example, jdoe@ccny.cuny.edu ) will remain unchanged.

Email Access
After the migration is complete, you will continue to access and use your email through Microsoft Outlook and Microsoft 365 services.

Important Employment Status Reminder

Access to faculty and staff email accounts is tied to active employment status in CUNYfirst. Individuals whose employment status is listed as Terminated in CUNYfirst will not be eligible for migration and will lose access to their City College email account.

If you believe your employment status may be incorrect, please contact your department and Human Resources as soon as possible.

Need Assistance?

If you need to reset your CUNY Login ID password (also known as your CUNYfirst password), please visit the CUNYfirst portal and select "Forgot Password."

For additional assistance, contact the OIT Service Desk:

• Phone: 212-650-7878
• Email: servicedesk@ccny.cuny.edu
• Zoom: Please refer to the broadcast announcement.

For more information and FAQ visit the following link: Faculty / Staff CUNY Email.

We are committed to making this transition as smooth as possible and will continue to provide guidance, reminders, and support throughout the migration process.

Thank you for your cooperation and partnership.

Dear Faculty and Staff,

We have finalized the date for the CUNY email migration. The migration is scheduled to begin on Wednesday, August 12, 2026. As part of the migration process, CCNY email services will become unavailable beginning Tuesday, August 11, at 6:00 p.m. while mailboxes are transitioned to Microsoft 365.

IMPORTANT INFORMATION

Setting up Multi-Factor Authentication

If you have not set up or used your Microsoft Multi-Factor Authentication (MFA) within the last two months or if you recently changed your phone and/or have not yet configured your MFA, you must do so before your scheduled email migration.

Failure to verify your MFA before migration means longer wait time and prevent you from accessing your CUNY email and Microsoft 365 services after your mailbox has been migrated.

Please complete the following before your migration:

Sign in to Microsoft 365 with your CUNYfirst login credentials.

• Confirm that you receive the authentication prompt and can successfully complete the sign-in process.
• If you have changed or replaced your mobile device recently, verify that your authentication method is still up to date.
• If you experience any issues with MFA, contact the IT Service Desk before your scheduled migration date so we can assist you.

If you are having issues with setting up your Microsoft Multi-Factor Authentication (MFA), you can attend one of the info session scheduled for next week, see information below.

Additional Info sessions

To ensure everyone has another opportunity to prepare, we have scheduled two additional information sessions on Monday, August 10 and Tuesday, August 11. If you or members of your staff have any remaining questions about the migration, we strongly encourage you to attend one of these sessions.

Information Session Schedule

Monday, August 10 | 1:00 PM – 2:00 PM
Tuesday, August 11 | 1:00 PM – 2:00 PM

We have updated our website, please visit the Faculty / Staff CUNY Email

For additional assistance, contact the OIT Service Desk:

• Phone: 212-650-7878
• Email: servicedesk@ccny.cuny.edu

Thank you for your cooperation as we continue the transition.

The Office of Information Technology (OIT) strongly urges all faculty and staff to verify that their Microsoft 365 Multi-Factor Authentication (MFA) is working before your Microsoft 365 email migration.

Failure to verify your MFA before migration means longer wait time and prevent you from accessing your CUNY email and Microsoft 365 services after your mailbox has been migrated.

Please complete the following before your migration:

• Sign in to Microsoft 365 with your CUNYfirst login credentials.
• Confirm that you receive the authentication prompt and can successfully complete the sign-in process.
• If you have changed or replaced your mobile device recently, verify that your authentication method is still up to date.
• If you experience any issues with MFA, contact the IT Service Desk before your scheduled migration date so we can assist you.

Verifying your MFA in advance is one of the most important steps you can take to ensure uninterrupted access to your CUNY email after migration.

How to Access Email after migration
Via Outlook web: outlook.office.com, enter CUNY login credentials ( first.last##@login.cuny.edu )
Via Outlook App: Adding CUNY Email to Desktop or Laptop - Windows / MacOS or on mobile device

For more information visit Faculty / Staff CUNY Email

Contact information
servicedesk@ccny.cuny.edu
212-650-7878

Thank you for your cooperation as we continue the migration.

Dear Faculty and Staff,

After meeting with CUNY CIS and in order to provide the smoothest transition, we are writing to let you know that the planned Microsoft 365 email migration has been postponed.

We are now targeting the week of August 10 for the migration. We will confirm the exact migration date next week once the schedule has been finalized.

No action is required from you at this time. If you have already reviewed the migration resources and prepared your devices, those preparations will still apply when the migration takes place.

We appreciate your patience and understanding as we work to ensure a smooth and successful transition with minimal disruption to campus services.

Dear Faculty and Staff,

The Office of Information Technology (OIT) would like to thank everyone who attended our CUNY Email Migration Information Sessions.

Now that we have completed all four information sessions, we have compiled the questions submitted throughout each session into a single Frequently Asked Questions (FAQ) resource. The FAQ has been added to the Faculty / Staff CUNY Email webpage and can be accessed by clicking the link below:

Faculty / Staff CUNY Email Page

The webpage includes information on

• Frequently Asked Questions (FAQ)
• How to Access Your New CUNY Email
• Setting up Microsoft 365 MFA
• Adding CUNY Email to Devices (Mac and Window)
• PowerPoint for info-sessions

We encourage all faculty and staff to review the FAQ, as it will continue to serve as a central resource throughout the CUNY Email migration process. Additional questions and updates will be added as they become available.

Thank you for your participation and continued support as we transition to CUNY Email.

Dear CCNY Community,

The Office of Information Technology will be performing network maintenance on Wednesday, July 29, 2026, starting at 9:00 PM and ending on Thursday, July 30, 2026, at 2:00 AM. This maintenance will address critical software and security updates. During this maintenance period, access to the following services may be intermittent:

• Campus internet access
• Technology services that are accessed from outside the campus such as authentication services (Active Directory), CCNY hosted applications
• Remote Access (VPN)

Brightspace and CUNY applications (CUNYfirst, Dropbox, Office365) are not affected by this maintenance.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

The Office of Information Technology (OIT) invites all CCNY Faculty and Staff to attend an upcoming CUNY Email Migration Information Session.

Learn what to expect during the migration from CCNY email to CUNY email, how it will impact your daily work, and the new Microsoft 365 features available to you.

Topics We'll Cover

• Benefits of moving to CUNY Email
• Collaboration tools
• Everyday productivity improvements
• What content will be migrated
• How to access your new CUNY email account
• Microsoft 365 MFA setup and troubleshooting
• Live Q&A

Information Session Schedule

Tuesday, July 21 | 1:00 PM – 2:00 PM
Thursday, July 23 | 1:00 PM – 2:00 PM
Monday, July 27 | 1:00 PM – 2:00 PM
Wednesday, July 29 | 1:00 PM – 2:00 PM

Please attend the session that best fits your schedule.

For additional information or questions, contact the OIT Training Team at training@ccny.cuny.edu or 212-650-7878.

Dear Faculty and Staff,

The City College of New York will migrate faculty and staff email services to the CUNY-managed Microsoft 365 environment on August 4, 2026. This migration is part of a university-wide initiative to enhance reliability, security, and consistency across CUNY.

Your CCNY email address will not change. You will continue to send and receive email using your existing @ccny.cuny.edu address.

What to Expect

Migration Date
All faculty and staff email accounts will be migrated on August 4, 2026.

Planned Email Outage
City College email services will be unavailable beginning at 6:00 PM on August 3, 2026, as we prepare for the migration. We recommend saving any important work and planning accordingly.

Migration Communications
Leading up to the migration, you will receive periodic email communications with important updates, instructions, and reminders.

Information Sessions
The Office of Information Technology (OIT) will host weekly virtual information sessions to explain the migration process, review key changes, and answer questions.

What Will Change After Migration

New Sign-In Method
You will sign in using your CUNY Login ID (for example, first.last##@login.cuny.edu ) instead of your current CCNY credentials.

Enhanced Security
Your account will be protected by CUNY's Microsoft 365 Multi-Factor Authentication (MFA), providing an additional layer of security for your email and university data.

What Will Stay the Same

Email Address
Your existing email address (for example, jdoe@ccny.cuny.edu ) will remain unchanged.

Email Access
After the migration is complete, you will continue to access and use your email through Microsoft Outlook and Microsoft 365 services.

Important Employment Status Reminder

Access to faculty and staff email accounts is tied to active employment status in CUNYfirst. Individuals whose employment status is listed as Terminated in CUNYfirst will not be eligible for migration and will lose access to their City College email account.

If you believe your employment status may be incorrect, please contact your department and Human Resources as soon as possible.

Need Assistance?

If you need to reset your CUNY Login ID password (also known as your CUNYfirst password), please visit the CUNYfirst portal and select "Forgot Password."

For additional assistance, contact the OIT Service Desk:

• Phone: 212-650-7878
• Email: servicedesk@ccny.cuny.edu

For more information and FAQ visit the following link: Faculty / Staff CUNY Email.

We are committed to making this transition as smooth as possible and will continue to provide guidance, reminders, and support throughout the migration process.

Thank you for your cooperation and partnership.

Dear Campus Community,

Please be advised that the Office of Information Technology will be performing maintenance on campus server infrastructure Wednesday, July 1, 2026 between 5:00 PM and 12:00 AM. This maintenance is being performed to ensure that our systems are up to date.

The following services can be intermittently unavailable:

• Network File Shares
• CCNY Authentication Services
• Securetranfer Filedrop

We apologize for any inconvenience that this may cause. We ask that all technology related user service issues and inquiries be initiated through the IT Service Desk. Call 212-650-7878 or send an email to servicedesk@ccny.cuny.edu with a detailed description & contact information.

As part of our ongoing partnership with Adobe, we are excited to share an opportunity for professional learning available to our faculty and staff: the Adobe Education Institute, taking place June 8–11, 2026.

The Adobe Education Institute is a series of live, hands‑on virtual training sessions designed specifically for higher education. Sessions focus on practical ways to streamline workflows, enhance teaching and learning, and build confidence using Adobe Acrobat and Adobe Express, tools available to our campus community through our Adobe partnership.

This learning experience reflects our continued commitment to supporting innovative teaching, effective communication, and efficient academic and administrative work. All sessions will be delivered virtually and will also be available on demand, allowing you to participate live or learn at your own pace.

We encourage faculty and staff at all levels of experience to take advantage of this opportunity and explore how Adobe tools can support your work across instruction, research, and campus operations.

What you’ll learn:

• Create engaging assignments and multimedia with Adobe Express
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Dear CCNY Community,

The Office of Information Technology will be performing network maintenance on Friday, May 22, 2026, starting at 7:00 PM and ending on Saturday, May 23, 2026, at 1:00 AM.

This maintenance will address critical software and security updates. During this maintenance period, access to the following services may be intermittent:

• Campus internet access
• Technology services that are accessed from outside the campus such as authentication services (Active Directory), CCNY hosted applications
• Remote Access (VPN)

Faculty and Staff Email, Brightspace, and CUNY applications (CUNYfirst, Dropbox, Office365) are not affected by this maintenance when accessed from off-campus.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

Dear City College Faculty and Staff,

We have great news: shipments of over 2,100 new computers have begun arriving — Microsoft Surface Pro 7, Dell Pro Slim, and iMac. Thanks to the CUNY Future capital funding initiative, these will be combined with approximately 400 CCNY-purchased computers as part of the CCNY Desktop Infrastructure Modernization Initiative.

As we close out the Spring semester, the Office of Information Technology is inviting you to attend a series of Zoom IT Forums on CCNY's Desktop Infrastructure Modernization Initiative:

• Wednesday, May 13, 2:00 PM – 3:00 PM
• Thursday, May 14, 11:00 AM – 12:00 PM
• Friday, May 15, 1:00 PM – 2:00 PM

While we had hoped these computers would arrive prior to the summer break, we have been strategically preparing their delivery, configuration, and distribution for months. Our goal remains to deploy them as quickly as possible during the summer, replacing obsolete computers to improve both productivity and cybersecurity. Our plans also include collaborating with the Office of Property Management to inventory all computers and decommission expired devices.

Since many essential faculty and staff members are less available during the summer, we are working to account for their schedules in our deployment planning.

To succeed, we need your help. Please help us spread the word about these IT Forums by forwarding this message to your colleagues.

In addition to the new computer deployment, we will use this opportunity to provide updates and address questions on other OIT initiatives, including:

• CCNY student email migration updates
• CCNY faculty and staff email integration to CUNY Microsoft 365 (Summer 2026)
• Network Host, Cybersecurity, and Inventory Host Requirement compliance and enforcement updates
• Windows and MacOS operating system upgrades (in progress)
• Directory information and Asset Management data reconciliation (in progress)
• OIT Support and Training Survey and other support resources (in progress)

Thank you for your support!

We are writing to inform you of a potential email delivery issue that may affect a limited number of faculty and staff members. As part of a recent update to student email accounts across CUNY, some staff and faculty members may have been assigned an additional CUNY (student) email mailbox. In some cases, messages from certain CUNY systems may be delivered to this mailbox instead of your regular City College email account.

As of now, this may affect individuals who were previously enrolled as students, applied to another CUNY campus, or have prior student-related records in CUNY systems.

At this time, if you are expecting emails from CUNY systems such as Brightspace, EAB Navigate, or other CUNY-related services, please check the additional CUNY mailbox associated with your CUNY Login ID (your @login.cuny.edu account).
To access this mailbox:

• Go to https://outlook.office.com
• Sign in using your CUNY Login ID or CUNYfirst credentials
• Complete Multi-Factor Authentication (MFA), if prompted

If you are automatically signed into your regular CCNY email account, you may need to:

• Use a private/incognito browser window
• Try a different web browser
• Clear your browser cache

Checking this (student) mailbox may help ensure you do not miss important or time-sensitive communications while this issue is being addressed. CCNY IT is actively working with CUNY Central to resolve this issue and will provide updates as more information becomes available.

If you believe you are affected or need assistance, please contact the OIT Service Desk at 212-650-7878 or email at servicedesk@ccny.cuny.edu .

Thank you for your patience and understanding.

Dear Faculty and Staff,

The @stu-mail.ccny.cuny.edu mailbox is now the official student email, and all CUNY and CCNY communications are delivered there. Students must log in using their CUNY Login ID ( firstname.lastname##@login.cuny.edu ), not their new campus email address.

However, we are seeing that many students are not consistently checking or using their new CCNY email accounts, and we need your support to reinforce this transition.

Students currently have access to both their legacy Citymail account and their new @stu-mail.ccny.cuny.edu mailbox as part of a phased approach. While Citymail remains temporarily available for access to older messages — and emails sent there are forwarded to their new mailbox — students should be actively using and checking their new CCNY email. This dual-access period is temporary and ensures continuity while content is being copied to the new mailbox.

How you can help:

• Remind students to log in via Outlook.com using their CUNY Login ID (firstname.lastname##@login.cuny.edu)
• Encourage students to use their new CCNY email when sending messages
• Update course materials and communications to reference the new email
• When possible, communicate with students using their new CCNY email address

Your reinforcement is critical to ensure students do not miss important communications.

If you or your students need assistance, please contact the IT Service Desk at  servicedesk@ccny.cuny.edu .

Dear Faculty and Staff,

Federal agencies (including the FBI and CISA) have issued a cybersecurity alert regarding ongoing attacks targeting certain network-connected equipment, including specialized control systems.

Who should be aware:

This may impact any area using specialized or internet-connected equipment, including:

• Research labs
• Teaching labs and classrooms with technical equipment
• Facilities and building systems
• Any department using network-connected instruments or control devices

Key points:

• Devices exposed to the internet are at higher risk.
• These attacks have caused operational disruptions in some organizations.

Action required (if you manage or use such equipment):

• Do not connect devices directly to the public internet.
• Ensure systems are connected only through secure, campus-managed networks.
• Report any unusual behavior or unauthorized access immediately to IT.

There is no known impact to our campus at this time, and IT is actively monitoring.

Below is the complete advisory for more details and technical information.

From: cau@nysic.ny.gov

Subject: NYSIC CAU Pass-Through: CISA (TLP:CLEAR) Iranian-Affiliated Cyber Actors Exploit Programmable Logic Controllers Across US Critical Infrastructure

TLP: CLEAR

Recipients can spread this to the world, there is no limit on disclosure. Sources may use TLP:CLEAR when information carries minimal or no foreseeable risk of misuse, in accordance with applicable rules and procedures for public release. Subject to standard copyright rules, TLP:CLEAR information may be shared without restriction.
http://www.us-cert.gov/tlp/

Provided for your situational awareness, the FBI and the Cybersecurity and Infrastructure Security Agency (CISA) National Security Agency (NSA), Environmental Protection Agency (EPA), Department of Energy (DOE), and United States Cyber Command - Cyber National Mission Force (CNMF) issued a joint cybersecurity advisory titled (TLP:CLEAR) Iranian-Affiliated Cyber Actors Exploit Programmable Logic Controllers Across US Critical Infrastructure.

Summary: This joint cybersecurity advisory urgently warns US organizations of ongoing cyber exploitation of internet-connected operational technology (OT) devices, including Rockwell Automation/Allen-Bradley-manufactured programmable logic controllers (PLCs), across multiple US critical infrastructure sectors. As a result of this activity, organizations across multiple US critical infrastructure sectors experienced disruptions from through malicious interactions and manipulation of data displayed on human machine interface (HMI) and supervisory control and data acquisition (SCADA) displays. In a few cases, this activity has resulted in operational disruption and financial loss.

Due to the widespread use of these PLCs, there exists a high and the potential for expanded additional targeting of other branded OT devices across critical infrastructure sectors. The authoring agencies recommend US organizations urgently review the tactics, techniques, and procedures (TTPs) and indicators of compromise (IOCs) in this advisory for indications of current or historical activity on their networks, and apply the recommendations listed in the mitigations section to reduce the risk of compromise.

Sources:
hxxps://www[.]cisa[.]gov/news-events/cybersecurity-advisories/aa26-097a?utm_source=IranPLC202604&utm_medium=GovDelivery (Contains IOCs)

hxxps://www[.]cisa[.]gov/sites/default/files/2026-04/AA26-097A-Iranian-Affiliated-Cyber-Actors-Exploit-Programmable-Logic-Controllers-Across-US-Critical-Infrastructure_508c.pdf (Contains IOCs)

NYSIC Analyst Note: The advisory provides best practices to limit the targeting of PLC devices, including immediate steps to prevent attack. It is recommended that organizations which employ PLC devices:

• Remove PLCs from direct internet exposure via secure gateway and firewall.
• Query available logs for the provided IOCs.
• Check available logs for suspicious traffic on the ports associated with OT devices, including 44818, 2222, 102, and 502, especially traffic originating from overseas hosting providers.
• For Rockwell Automation devices, place the physical mode switch on the controller into run position. Contact the authoring agencies and Rockwell Automation for guidance if you believe your organization was targeted.

This report should be passed to technical personnel in your organization to aid in network defense.

Any New York State Government Non-Executive Agency as well as critical infrastructure partners may contact the New York State Division of Homeland Security and Emergency Services Cyber Incident Response Team (DHSES CIRT) for assistance if suspicious activity is detected in their environment: 1-844-OCT-CIRT (1-844-628-2478).

Author: FBI, CISA, NSA, EPA, DOE, CNMF

This information has been disseminated to:
NYSIC CAU Contacts - OCT-CIP
NYSIC CAU Contacts - ITS EISO
NYSIC CAU Contacts - DHSES CIRT
NYSIC CAU Contacts - CPWG
NYSIC CAU Contacts - SLTT
NYSIC CAU Contacts - Critical Infrastructure: All

For more information, please contact the NYSIC Cyber Analysis Unit at (518) 786-2191 or CAU@nysic.ny.gov .

NYSIC CAU DISCLAIMER: These reports are provided "as is" for informational purposes only. The New York State Intelligence Center (NYSIC) does not provide any warranties of any kind regarding any information contained within. The NYSIC does not endorse any commercial product or service, referenced in these reports or otherwise. Further dissemination of these reports are governed by the following:

TLP: CLEAR
Recipients can spread this to the world, there is no limit on disclosure. Sources may use TLP:CLEAR when information carries minimal or no foreseeable risk of misuse, in accordance with applicable rules and procedures for public release. Subject to standard copyright rules, TLP:CLEAR information may be shared without restriction.
http://www.us-cert.gov/tlp/ 

For questions or concerns, please contact the IT Security at itsecurity@ccny.cuny.edu

As part of our ongoing partnership with Adobe, we are excited to share an opportunity for professional learning: Adobe Student Academy, is a free program designed to help students and educators develop essential digital, creative, and career-ready skills using Adobe tools.

Date: April 7-8, 2026

Participants receive access to:

• Curated learning content
• Hands-on projects
• Resources designed for real-world application

Dear CCNY Community,

The Office of Information Technology will be performing network maintenance on Thursday, April 2, 2026, starting at 7:00pm and ending on Friday at 1:00am.

During this maintenance period the access to the following services may be intermittent:

• Campus internet access
• Campus intranet access
• Technology services that are accessed from outside the campus such as authentication services (Active Directory), CCNY hosted applications
• Remote Access (VPN)

Faculty and staff e-mail, Brightspace and CUNY applications (CUNYfirst, Dropbox, Office365) are not affected by this maintenance.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

Dear Campus Community,

Telephone service has been fully restored following the earlier outage caused by a local fiber cut. You should now be able to make and receive calls to and from external numbers as normal.

We appreciate your patience while the carrier worked to resolve this issue.

If you continue to experience any problems with your phone service, please contact the CCNY Service Desk at servicedesk@ccny.cuny.edu .

Dear Campus Community,

A local fiber cut has disabled external phone communications at CCNY. At this time, you cannot make or receive calls to/from numbers outside the college. Internal campus calls remain unaffected.

The carrier is working on repairs. We will provide an update as soon as service is restored.

For urgent IT assistance, please email the CCNY Service Desk at servicedesk@ccny.cuny.edu .

We would like to inform you of an important system update scheduled for Spring Break 2026 that will impact student email services. As part of a CUNY-wide initiative to enhance security, improve consistency, and simplify the user experience, all student email accounts will be transitioned to a new standardized Microsoft 365 environment.

This upgrade is designed to provide a more reliable and streamlined experience for students, while also improving access to essential academic tools across the University.

Starting April 13th, students will be assigned a new CUNY email account, along with a new mailbox that will be linked to their CUNY Login credentials.

New Student Mailbox and Email Addresses

After the migration, each CCNY student will have three associated email that all route to a single, unified inbox, they will be able to send and receive emails using any of these addresses as needed. Any emails sent to a student’s Citymail account after migration will be forwarded to their new mailbox. However, emails generated by CUNY or CCNY systems (example: Brightspace or CUNYfirst) will be delivered directly to the new @stu-mail.ccny.cuny.edu student email address.

• New CCNY address: New CCNY student‑facing address and is ideal for communicating with instructors, campus offices, classmates, and other CCNY community members.
  firstname.lastname##@stu-mail.ccny.cuny.edu (Example: jane.doe99@stu-mail.ccny.cuny.edu )

• New University email address: This address represents the official University‑wide student identity and will be used by many CUNY systems and services.
  firstname.lastname##@cuny.edu (Example: jane.doe99@cuny.edu )

• Current CUNY login: This address serves as the main CUNY service account and will be the username to use to sign into Outlook, Teams, OneDrive, and all Microsoft 365 applications.
  firstname.lastname##@login.cuny.edu  (Example: jane.doe99@login.cuny.edu )

How can you help in this transition?

• Reminding students to setup their Microsoft 365 Multi-factor Authentication. Instructions on our website CCNY email Migration & Multi-Factor Authentication (Microsoft Applications)
• Encouraging students to regularly check their CCNY mailbox for updates
• Updating any course materials, syllabi, or Brightspace communications that reference student email addresses
• Directing students to email the servicedesk@ccny.cuny.edu or IT support resources if they experience issues accessing their new accounts

We have sent out multiple broadcasts notifying student. We will continue to provide reminders and additional updates as the transition approaches. Our goal is to make this process smooth and stress-free as possible.

See FAQs website, for commonly asked questions.

Dear Campus Community,

Beginning Tomorrow, Thursday, March 26, the IT Department will implement enhanced email security controls to better protect the college against phishing and email spoofing.

As part of this initiative, messages that fail authentication checks may be blocked or redirected before reaching your inbox. This step is intended to reduce institutional risk and strengthen protection for our community.

We have worked with departments that reported use of third-party email services, such as Mailchimp, and have taken steps to help ensure their communications continue without disruption. However, departments using external email tools that have not been reported or properly configured may experience delivery issues.

If you are expecting an email that does not arrive or believe your department may be affected, please contact the IT Service Desk at ServiceDesk@ccny.cuny.edu .

Thank you for your continued support in maintaining a secure campus environment.

Dear Campus Community,

The Office of Information Technology will perform network maintenance on Friday March 20, starting at 7:00PM and ending at 2:00AM on Saturday. During this time, campus Wi-Fi will not be available.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

Dear Shepard Hall Occupants,

This is a notice about the upcoming network outage within the Shepard Hall Building impacting all floors. This outage is related to the critical electrical work associated with the Shepard IT Infrastructure Upgrades project. During the outage period, Internet, intranet, network, wireless, and VPN services (remote access) to systems on all floors will not be operational.

Maintenance Details:

Affected Areas: All floors of the Shepard Hall Building
Affected Services: Internet, intranet, network, wireless, and VPN to systems
Start Time: Saturday, March 21 at 8:00 PM
End Time: Sunday, March 22 at 11:00 PM
Duration: up to 27 Hours

Please note that telephone services will remain operational during these periods in the entire building.

Recommended Actions:

• Plan Accordingly: Please ensure that you save all necessary files offline and complete any work requiring internet access prior to the maintenance window.
• Please Turn Off Your Workstation: Prior to scheduled power interruption, log off and power off your computer and monitor.
• Alternative Work Locations: If your work requires uninterrupted internet access, we recommend finding an alternative workspace.

We understand that this may cause inconvenience, and we are here to help make this transition as smooth as possible. Should you have any concerns or need assistance, please do not hesitate to contact our Service Desk at ServiceDesk@ccny.cuny.edu .

We apologize for any inconvenience this may cause and appreciate your support and cooperation.

Exciting news for the CCNY community! We now have full access to LinkedIn Learning—an online platform offering thousands of expert-led courses in areas such as business, technology, creative skills, leadership, and professional development.

Students, staff, and faculty can take advantage of this on-demand training to strengthen technical skills, explore new topics, and support personal and professional growth. Simply log in with your CUNY Login credentials and start learning today!

What you can access:

• Thousands of on-demand courses and learning paths
• Training in Microsoft Office, data analysis, project management, leadership, and more
• Certificates of completion that can be added to your LinkedIn profile

How to Get Started:

• Visit the LinkedIn Learning access page
• Log in using your CUNY Login credentials ( firstname.lastname##@login.cuny.edu )
• Start exploring courses and building new skills immediately

The most searched courses on LinkedIn Learning tend to be:

• Project Management
• Communication Skills
• Microsoft Office (Excel, Word, PowerPoint)
• AI and Data Analytics
• Cybersecurity basics
• Leadership and Communication
• Programming and Web Development

If you have any questions or need assistance getting started, visit LinkedIn Learning site or email the servicedesk@ccny.cuny.edu .

We encourage everyone to take advantage of this valuable learning opportunity.

Dear City College Community,

We have received reports that members of our community are being targeted by phishing text messages impersonating City College or CUNY IT staff. These messages often come from unfamiliar phone numbers and claim that your email account is scheduled for termination or requires urgent verification.

Please be aware that these messages are fraudulent.

The CUNY or City College IT teams will never contact you via text or request account confirmation through text or phone calls.

No one at CUNY or City College will legitimately ever ask for an MFA code, and no one must ever approve or respond to an unexpected MFA prompt that they did not initiate.

What to look out for:

• Messages asking you to “confirm” whether you requested email termination
• Unexpected texts claiming to be from IT or Information Security
• Urgent requests for a YES/NO reply
• Messages containing unusual grammar, formatting, or sender information

If you receive one of these messages:

• Do not reply
• Do not click any links
• Block the sender
• Report the message to the IT Security team immediately

Your awareness helps protect the entire campus.

If you have questions or are unsure whether a message is legitimate, please contact the IT Service Desk at servicedesk@ccny.cuny.edu  or IT Security at itsecurity@ccny.cuny.edu through our official channels only.

Dear Campus Community,

We are pleased to inform you that power has been fully restored to our CDI data center. As a result, all IT services are now up and running.

This includes internet connectivity, authentication services, VPN access, and departmental systems that were previously impacted.

Our team will continue to monitor systems to ensure stability. If you experience any issues, please report them to the Service Desk for assistance.

Thank you for your patience and understanding during this disruption. If you continue to experience issues, please contact the Service Desk at ServiceDesk@ccny.cuny.edu for assistance.

Dear Campus Community,

As power restoration efforts continue for CDI and Spitzer buildings, the OIT team has transitioned core systems to operate from our NAC data center to help minimize service disruptions.

We are pleased to report that several primary services have been restored, including:

• Campus internet connectivity
• City College authentication services (username/login access)
• VPN remote access services

While these core services are now operational, some local or departmental systems that rely on CDI Data Center infrastructure may still be experiencing issues. Our team is actively working to assess and restore any remaining affected services as power continues to stabilize.

Additional updates will be provided as necessary .If you continue to experience issues, please contact the Service Desk at ServiceDesk@ccny.cuny.edu for assistance.

We appreciate your patience and understanding as we work through the full restoration.

Dear Campus Community,

We are currently experiencing technology service disruptions due to an external power issue affecting the campus. We have been informed that the outage is related to Con Edison.

At this time, users may encounter interruptions with:

• Campus internet connectivity
• VPN remote access services
• Systems and applications that require a City College username and password (e.g., Joe Doe, JDOE) for authentication

Please note that CUNY-hosted and cloud-based services are not affected. This includes:

• City College Email Services (hosted in the cloud)
• CUNYfirst
• Microsoft Teams
• Brightspace
• Zoom

Facilities is coordinating with Con Edison regarding power restoration. In parallel, the IT team is assessing and restoring impacted technology services as conditions allow.

We will continue to monitor the situation and provide updates as more information becomes available. We appreciate your patience and understanding.

If you have urgent concerns, please contact the Service Desk at ServiceDesk@ccny.cuny.edu .

Dear Faculty and Staff,

We are writing to inform you of an important update regarding access to Adobe applications.

Adobe has recently transitioned to a new licensing model that requires users to sign in using their CUNY credentials instead of CCNY credentials. As a result of this change, some users may have received a notification indicating that their access to Adobe license was terminated.

The issue has now been resolved.  Your Adobe access can be restored by following the steps listed below.

1. Completely sign out of all Adobe applications if you are currently logged in.
2. Sign back in using your CUNY Credentials, formatted as follows:
firstname.lastname##@login.cuny.edu
(The “##” represents the last two digits of your EMPLID.)

For example:  John.Smith34@login.cuny.edu

Once you have logged in using this format, your Adobe access and license should be restored. If you continue to experience issues after following these steps, please submit a ticket to the Service Desk at servicedesk@ccny.cuny.edu and a member of our team will be happy to assist you.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Campus Community,

The Office of Information Technology will be performing maintenance on the campus network infrastructure equipment on Friday, February 20, starting at 9:00 PM and ending at 2:00 AM on Saturday, February 21. During this maintenance period, access to the following services will not be available:

• Authentication services such as Active Directory and Single Sign-on (SSO)
• Network File Shares
• Applications hosted in OIT Servers

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at  servicedesk@ccny.cuny.edu  or at 212-650-7878 for questions or concerns.

Dear CCNY Community,

We are writing to update you on the Microsoft 365 service degradation that affected Exchange Online email services throughout this week.

Microsoft has confirmed that the issue impacting Exchange Online has been fully resolved. Please find the details regarding the service disruption below:

Outage Summary

• Start Time: Monday, January 26, 2026, at approximately 10:00 AM ET
• Services Impacted: Outlook (Exchange Online) (Users routing email through a third‑party protection service experienced send and receive delays.)
• Service Restored: Friday, January 30, 2026, at approximately 2:26 PM ET

Email Delivery & System Stability
During the degradation period, some users experienced delays when sending or receiving Exchange Online email, particularly where email was routed through a third‑party protection service. Microsoft has confirmed that mail flow has now returned to normal.

Most delayed messages have been successfully delivered. If you believe an important message was not received, please check your Sent Items folder for any Non‑Delivery Reports (NDRs) or contact the sender to confirm receipt. If you continue to experience issues, restarting your Outlook desktop client or mobile application may help.

Technical Support
OIT will continue to monitor campus systems to ensure ongoing stability.

If you have questions or require further assistance, please contact the OIT Service Desk directly:

• Email: servicedesk@ccny.cuny.edu
• Phone: 212‑650‑7878

Thank you for your patience and understanding during this service disruption.

Dear CCNY Community,

We are writing to update you on the major Microsoft 365 service outage that impacted North America and our campus operations last week.

Microsoft has confirmed that the infrastructure issues affecting core services have been fully resolved. Please find the details regarding the service disruption below:

Outage Summary

• Start Time: Thursday, January 22, 2026, at approximately 2:30 PM ET.
• Services Impacted: Outlook (Exchange Online), Microsoft Teams, OneDrive for Business, and others.
• Service Restored: Friday, January 23, 2026, at approximately 1:30 AM ET.

Email Delivery & System Stability

Following the restoration of services, Microsoft's mail servers processed a significant backlog of messages. Most emails sent during the outage period should have been delivered successfully, though they may have arrived several hours late.

If you suspect an important message was not delivered, we recommend checking your "Sent" folder for any Non-Delivery Reports (NDR) or reaching out to the sender to verify receipt. If you are experiencing persistent connectivity issues, please restart your Outlook desktop client or mobile application.

Technical Support

OIT continues to monitor campus systems for any residual effects. If you have questions or require further assistance, please contact the OIT Service Desk directly:

• Email: servicedesk@ccny.cuny.edu
• Phone: 212-650-7878

Thank you for your patience and understanding during this period of service instability.

Dear Campus Community,

If you have not signed into Zoom using your @login.cuny.edu credentials since December 29, 2025, please sign out on all devices and browsers, then sign back in using the SSO option at https://cuny.zoom.us with your CUNY Login credentials. This resolves most sign in and access issues. If problems continue, fully uninstall the Zoom app and reinstall the latest version from https://zoom.us/download. If issues persist, visit the iMEDIA Reservation Desk located in NAC 1204 or contact them via email at iMEDIA@ccny.cuny.edu or via telephone at 212-650-5480 for assistance.

Legacy Zoom accounts using @ccny, @citymail, or @med.cuny.edu credentials are no longer accessible.

If scheduled meetings or recordings from your legacy account do not appear after signing in, contact the CCNY Service Desk at ServiceDesk@ccny.cuny.edu to request a data merge. This process may take a few days and, in some cases, more than a week.

To use features such as co-host, both the host and co-host must be signed in with @login.cuny.edu Zoom accounts. Legacy CCNY Zoom accounts cannot be assigned as co hosts.

Service and departmental Zoom accounts are not yet available and are expected later this year. Until then, departments should host meetings using an individual staff or faculty member’s @login.cuny.edu Zoom account.

Thank you for your cooperation.

Dear Campus Community:

CUNY students, faculty, and staff can notice a new CUNY Login page when logging into applications. In addition to a cleaner, more modern look with less text, the new CUNY Login page provides the following enhancements:

• No need to enter “@login.cuny.edu” as part of your username
• More responsive design for ease of use regardless of device screen size
• Improved error handling to avoid restarting the login process from the application’s login link

If you are having problems with CUNY Login, please contact our Service Desk at ServiceDesk@ccny.cuny.edu or by calling at (212) 650-7878.

Dear CCNY Community,

The Office of Information Technology will be performing network maintenance on Saturday, January 17, 2026, starting at 7:00 am and ending at 1:00 pm. This maintenance will address critical software and security updates. During this maintenance period, access to the following services may be intermittent:

• Campus internet access
• Technology services that are accessed from outside the campus such as authentication services (Active Directory), faculty and staff e-mail, CCNY hosted applications
• Remote Access (VPN)

Brightspace and CUNY applications (CUNYfirst, Dropbox, Office365) are not affected by this maintenance.

We apologize for any inconvenience this may cause you and appreciate your support and cooperation as we continue making improvements to the college technology systems.

Please feel free to reach out to the CCNY Service Desk at servicedesk@ccny.cuny.edu or at 212-650-7878 for questions or concerns.

Dear CDI & ASRC Occupants,

Please be advised that scheduled power maintenance will take place in the IT room serving the CDI and ASRC networks on Saturday, January 10, from 8:00 AM to 6:00 PM.

During this maintenance, internet access, network services (including remote access), and telephone service within the buildings may be temporarily unavailable.

Please note:

• Power maintenance will affect only the IT room that supports these buildings’ networks.
• Power to offices and other areas outside the IT room will not be affected.
• Occupants should prepare for any contingencies in case network or phone services are interrupted.

We appreciate your understanding and apologize for any inconvenience this may cause.

Dear Campus Community,

The migration of individual CCNY Zoom accounts to CUNY Login has been completed.

Before continuing to use Zoom, you must sign out of Zoom on all devices and browsers, then sign back in using cuny.zoom.us with your CUNY Login ID and MFA.

If you do not complete this sign-out and sign-in step, you may not see your expected profile settings, meetings, or recordings. In many cases, these issues resolve once the correct sign-in process is followed.

If you continue to experience issues after signing out of all devices and signing back in through cuny.zoom.us, please contact the CCNY IT Service Desk at ServiceDesk@ccny.cuny.edu with details about what is missing.

Thank you for your cooperation as we complete this transition.

Dear Campus Community,

City College Zoom accounts will be moving to CUNY’s Zoom environment on Monday, December 29, 2025, after 9:00 PM. After the cutover, everyone will sign in at cuny.zoom.us using their CUNY Login username and password ( firstname.lastname##@login.cuny.edu ). You will no longer be able to sign in at ccny.zoom.us after this time.

During the transition after 9:00 PM, users may briefly experience limited access while the cutover completes.

After December 29, all users must complete a one time confirmation the first time they sign in at cuny.zoom.us. Users may need to log out of any existing Zoom sessions before signing in to their CUNY Login Zoom account. Zoom will display a message asking to move your account to CUNY’s Zoom system. Select OK to complete the migration. If you choose Cancel, you will not be able to use Zoom until you sign in again at cuny.zoom.us and select OK.

Users who have meetings scheduled for the evening of December 29 that begin after 9:00 PM should plan to sign in at cuny.zoom.us once the cutover is complete.

Some users who have more than one Zoom account within CUNY may need assistance if they want to keep meetings or cloud recordings from an older campus Zoom account. Zoom does not allow users to merge accounts on their own. A Zoom administrator must complete this process.

You may need a merge if:

• You have used both @ccny.cuny.edu and @citymail.cuny.edu in Zoom  
• You have Zoom accounts at more than one CUNY campus  
• You have meetings or recordings stored in another campus Zoom account that you want moved into your CUNY Login Zoom account

If your primary affiliation in CUNYfirst is City College:

If you need content moved, email the CCNY Service Desk at ServiceDesk@ccny.cuny.edu with:

• Your full name and EMPLID (the Service Desk can provide it if you do not know yours)  
• The campus Zoom account that contains the meetings or recordings you want moved into your CUNY Login Zoom account  

If your primary affiliation is another CUNY campus:

Your CUNY Login Zoom account is managed by the campus listed as your primary affiliation in CUNYfirst. If you have CCNY Zoom content you want moved into your main CUNY Login Zoom account, email ServiceDesk@ccny.cuny.edu to facilitate the merge process.

Service and departmental Zoom accounts:

These accounts will follow a separate process. Additional guidance will be shared after the migration.

We appreciate your cooperation as we complete this transition to CUNY Login for Zoom.

As the season of giving approaches, some of us may be receiving new phones, tablets, or other devices. To make sure your new device gets set up correctly, now is the perfect time to review and update your Multi-Factor Authentication (MFA) settings.

🚨Why is this important?

If you don’t add MFA factors to your new device before getting rid of the old one, you may become 🔒locked out🔒 of CUNY and CCNY applications. In that case, you must wait for the Service Desk to reset your MFA — and that may mean longer delays during the year-end holidays.

To avoid access delays, please take a moment to review how to add a new or alternative device for CUNY Login MFA and Microsoft MFA before getting rid of your current device.

⚠️Important:
Do not delete or disable your last working authentication method. You must always have at least one enabled factor to sign in.

🔖We recommend you save this email for future reference.

How to Add a New MFA Device for CCNY Email

*Make sure to open a private / incognito window*

Firefox: Click on the top right click on the 3 horizontal lines > Click New Private Window
Chrome: Click on the top right click on the 3 dots > Click New Incognito Window

1. Install Microsoft Authenticator on your new device.
2. Go to https://myaccount.microsoft.com/ and sign in with your CCNY email Login credentials.
3. Click UPDATE INFO on the Security info tile.
4. Click on + Add sign-in method.
5. Set up the new Microsoft Authenticator account on your new device.
6. Follow the prompts to scan the QR code to set up the Microsoft MFA for use on your new device

How to Add a New MFA Device for CUNY Login

*Make sure to open a private / incognito window*

1. Open CUNY MFA Self-Service: https://ssologin.cuny.edu/oaa/rui
2. Select Manage under My Authentication Factors.
3. Click Add Authentication Factor.
4. Choose the factor type you'd like to add:
   o  Timed One-Time Password (TOTP)
   o  FIDO2 Security Key
5. (Optional) Set the new factor as your default by clicking the (…) menu next to it.
6. Logout when finished.

How to Add a New MFA Device for Microsoft Office 365 apps

*Make sure to open a private / incognito window*

1. Install Microsoft Authenticator on your new device.
2. Go to https://myaccount.microsoft.com/ and sign in with your CUNY Login credentials.
3. Click UPDATE INFO on the Security info tile.
4. Click on + Add sign-in method.
5. Set up the new Microsoft Authenticator account on your new device.
6. Follow the prompts to scan the QR code to set up the Microsoft MFA for use on your new device

⚠️Important:
Do not delete or disable your last working authentication method. You must always have at least one enabled factor to sign in.

CUNY IT Help Resources:
Managing CUNY Login MFA factors
Setting Up CUNY Login MFA - Quick Start (w/ video)
How do I set up CUNY Login MFA using my phone only?
Setting up and using CUNY Login MFA FIDO2 Factors
Can I back up and restore my phone’s CUNY login MFA Accounts

Information technology plays a vital role in nearly every personal and professional transaction you conduct each day — but how secure and confidential is it?

Join us for an engaging, conversational workshop that will provide an overview of how information technology works, highlight common security vulnerabilities, and offer practical tips to help you reduce the risk of becoming a victim of cybercrime.

Topics include:

• How to elude information security threats, including identity theft
• Using stronger passwords more effectively
• The importance of software and hardware updates/upgrades
• Encryption basics for data storage and transmission
• Understanding Non‐Public University Information (NPUI)
• Overview of CUNY/CCNY information security resources
• CUNY information security policy highlights

Date: Thursday, December 4th and 11th 
Time: 12pm – 2pm

Stay informed, stay secure, and help protect the valuable personal and professional information entrusted to you.

Dear College Community,

You may have received an email from CUNY Login Account Management ( DoNotReply-ManageLogin@cuny.edu ) with the subject line: "[EXTERNAL] CUNY Login Account Management: Your CUNY Login password will expire in ## days."

See sample below:

Please note that this message is legitimate and was sent by CUNY. It is a routine notification reminding users to update their CUNY Login password before it expires.

You may safely follow the instructions in the message and use the Manage your Account link on the CUNY Login page or go directly to https://managelogin.cuny.edu to change your password.

If you have any questions or need assistance, please contact the OIT Service Desk at ServiceDesk@ccny.cuny.edu or call 212-650-7878.

Thank you for your attention.

FALL 2025

OIT - NOTIFICATION: Monday, October 27, 2025
Urgent: Windows Upgrade and Support Deadlines
Support for several versions of Windows 10 expired on October 14, 2025, and certain Windows 11 versions are scheduled to expire on November 11, 2025. Computers running these versions will no longer receive critical security updates >> View Details 

OIT - NOTIFICATION: Monday, October 27, 2025
ADVISORY: macOS 26 "Tahoe" Upgrade Hold
Apple has released macOS 26 “Tahoe”, the latest version of its operating system. While we’re excited about the new features and improvements it offers, please do not upgrade your college‑issued Mac at this time. Early upgrades can lead to software incompatibility, data issues, or functionality loss >> View Details 

Summer 2025

OIT - NOTIFICATION: Tuesday, August 12, 2025 
Reminder: Set Up CUNY Multi-Factor Authentication (MFA)
This is a reminder that Multi-Factor Authentication (MFA) is required to access CUNY applications that use your CUNY Login account ( first.last##@login.cuny.edu ). These applications include CUNYfirst, Brightspace, CUNY Buy, CUNY's Dropbox, Blackboard, and other CUNY apps. >> View Details 

OIT - NOTIFICATION: Thursday, August 7, 2025 
Network Maintenance Thursday 8/7,  7:00 PM  -  Friday 8/8, 1:00 AM
The Office of Information Technology will be performing network maintenance today, Thursday, August 7, 2025, starting at 7:00 pm and ending on Friday, August 8, at 1:00 am. This maintenance will address critical software and security updates.>> View Details 

OIT - NOTIFICATION: Thursday, July 24, 2025 
New MFA for CUNYfirst, Brightspace, & CUNY Apps Starting August 4
This is to inform you that starting Monday, August 4 at 12 PM, Multi-Factor Authentication (MFA) will be enabled for your CUNY Login account ( first.last##@login.cuny.edu ). Once enabled, MFA will be required when accessing any CUNY applications that use the CUNY Single Sign-On (SSO). This includes CUNYfirst, CUNY Buy, Brightspace, CUNY's Dropbox, Blackboard, and others CUNY Apps..>> View Details 

OIT - NOTIFICATION: Thursday, July 24, 2025 
New MFA for CUNYfirst, Brightspace, & CUNY Apps Starting August 4
This is to inform you that starting Monday, August 4 at 12 PM, Multi-Factor Authentication (MFA) will be enabled for your CUNY Login account ( first.last##@login.cuny.edu ). Once enabled, MFA will be required when accessing any CUNY applications that use the CUNY Single Sign-On (SSO). This includes CUNYfirst, CUNY Buy, Brightspace, CUNY's Dropbox, Blackboard, and others CUNY Apps..>> View Details 

OIT - NOTIFICATION: Thursday, July 24, 2025 
 New MFA for CUNYfirst & CUNY Apps Starting July 28
This is to inform you that starting Monday, July 28 at 12 PM, Multi-Factor Authentication (MFA) will be enabled for your CUNY Login account ( first.last##@login.cuny.edu ). Once enabled, MFA will be required when accessing any CUNY applications that use the CUNY Single Sign-On (SSO). This includes CUNYfirst, CUNY Buy, Brightspace, CUNY's Dropbox, Blackboard, and others CUNY Apps..>> View Details 

OIT - NOTIFICATION: Wednesday, July 23, 2025 
CUNY MFA Starting August 4
This is to inform you that starting Monday, August 4 at 12 PM, Multi-Factor Authentication (MFA) will be enabled for your CUNY Login account ( first.last##@login.cuny.edu ). Once enabled, MFA will be required when accessing any CUNY applications that use the CUNY Single Sign-On (SSO). This includes CUNYfirst, CUNY Buy, Brightspace, CUNY's Dropbox, Blackboard, and others CUNY Apps..>> View Details 

OIT - NOTIFICATION: Monday, July 21, 2025 
CUNY MFA Starting July 28
This is to inform you that starting Monday, July 28 at 12 PM, Multi-Factor Authentication (MFA) will be enabled for your CUNY Login account ( first.last##@login.cuny.edu ). Once enabled, MFA will be required when accessing any CUNY applications that use the CUNY Single Sign-On (SSO). This includes CUNYfirst, CUNY Buy, Brightspace, CUNY's Dropbox, Blackboard, and others CUNY Apps..>> View Details 

OIT - NOTIFICATION: Tuesday, July 15, 2025 
CUNY MFA Starting July 21
Dear ,This is to inform you that starting Monday, July 21 at 12 PM, Multi-Factor Authentication (MFA) will be enabled for your CUNY Login account ( first.last##@login.cuny.edu  . Once enabled, MFA will be required when accessing any CUNY applications that use the CUNY Single Sign-On (SSO). This includes CUNYfirst, CUNY Buy, Brightspace, CUNY's Dropbox, Blackboard, and others CUNY Apps.>> View Details 

OIT - NOTIFICATION: Tuesday, July 8, 2025 
MFA for CUNY hosted Microsoft Apps Starts July 15
Dear Student, To further protect your digital information and accounts, CUNY will begin enabling Multi-Factor Authentication (MFA) on all Microsoft apps accessed through the CUNY-provided Microsoft license effectively July 15, 2025. This includes Microsoft Office 365 apps like Word, Excel, Teams, OneDrive, etc.>> View Details 

OIT - NOTIFICATION: Monday, July 7, 2025 
MFA for CUNY hosted Microsoft Apps Starts July 8 (Tomorrow)
This is a reminder that starting tomorrow, Tuesday, July 8, 2025, Multi-Factor Authentication (MFA) will be enable for all Microsoft 365 apps accessed through the CUNY-provided license (e.g., Word, Excel, Teams, OneDrive, etc.) using your CUNY Login ID >> View Details 

OIT - NOTIFICATION: Thursday, June 26, 2025 
MFA for CUNY hosted Microsoft Apps Starts July 2
To further protect your digital information and accounts, CUNY will begin enforcing Multi-Factor Authentication (MFA) on all Microsoft apps accessed through the CUNY-provided Microsoft license effectively July 2, 2025.. >> View Details 

FALL 2020

CCNY-VP/CIO--NOTIFICATION -Thursday, September 24, 2020
Campus Solutions functions unavailable starting 7:00 pm on Thursday, September 24
During this CS database reorganization, CUNYfirst Finance and Human Capital Management/human resources functions will remain available as will other applications available through the CUNY Login page. >> View Details 

OIT - NOTIFICATION:  FRAUD ALERT: Unsolicited job offers received through email target CUNY students September 18, 2020
At the start of this new semester, there has been an uptick in certain types of fraud that appear to target CUNY students. This fraud often takes the form of so-called “secret-mystery shopper” or “personal assistant” scams, or some variation thereof. >> View Details 

CUNY-CIS - NOTIFICATION:  CUNYfirst Monthly Maintenance Sept. 19th, 2020
The CUNYfirst hosting service provider has scheduled maintenance for the weekend of Sept 19-2020. >> View Details 

OIT- NOTIFICATION: Friday, September 4, 2020 - [THREAT ALERT] Multiple Active Email Phishing Attacks
There is an active phishing email attack targeting City College student email accounts. One such campaign that rising in occurrence is one in which various work from home job offers are sent, working for faculty or for doctors or in well-known offices or organizations such as UNICEF and WHO. >>View Notice

SPRING - SUMMER 2020

CUNY-CIS - NOTIFICATION:  Microsoft Teams issue: some users can't join Microsoft Teams meetings 8/27/20
Microsoft is reporting some users may be unable to join meetings within Microsoft Teams. >> View Details 

CUNY-CIS - NOTIFICATION:  Update: Zoom access issue - Monday, August 24
Zoom is in the process of deploying a fix across their cloud. Service has been restored already for some users. >> View Details 

CUNY-CCNY OIT - NOTIFICATION:  Discontinuance of WebEx
The University recently made a decision to adopt Zoom as the conferencing platform of choice. >> View Details 

CUNY-CIS - NOTIFICATION:  Zoom access issue - Monday, August 24, 2020
Zoom has reported a major service disruption in the northeast. Users will experience login difficulties during this time. >> View Details 

CUNY-CIS -CCNY OIT - NOTIFICATION:  Learning Management System Survey (Deadline July 27, 2020)
As many of you know, CUNY’s contract with Blackboard expires in 2021, and the University is actively exploring options for its next Learning Management System (LMS). >> View Details 

CCNY OIT - NOTIFICATION: CORRECTION-Adobe COVID-19 Licensing extension until August 15th 2020
Please note that the CORRECT Adobe COVID-19 Licensing extension until August 15th 2020. >> View Details 

CCNY OIT - NOTIFICATION:  Update regarding SPSS access for students - June 30, 2020
Below is updated information regarding SPSS software for students, this access is available until the end of our current contract. >> View Details 

CCNY- CUNY-CIS -BLACKBOARD-NOTIFICATION:  Blackboard Disruption on Friday, July 17th from 8:00 AM to 12:00 PM 7/17/2020
CUNY/CIS will be performing network maintenance at the University’s colocations on Friday, July 17th from 8:00 AM to 12:00 PM to enhance Blackboard. >> View Details 

CUNY-CIS-CUNYFIRST-NOTIFICATION:  CUNYfirst Intermittent Connectivity Issues – 6/22/2020
Please be advised that CUNY is working on addressing recurring connectivity issues with CUNYfirst and few of its integrated applications. >> View Details 

CUNY-CIS-CUNYFIRST-NOTIFICATION: CUNYfirst Service Alert - CUNYfirst Monthly Maintenance June 27-28, 2020
The CUNYfirst hosting service provider has scheduled maintenance for the weekend of June 27-28. CUNYfirst* will be unavailable for up to 24** hours as follows >> View Details