Appeals / SAP / COA

You Can Now Verify Your FAFSA Documents Electronically!
 

Each year when you apply for financial aid, you may be selected for a process called verification. This process is required by the U.S. Department of Education to ensure the accuracy of financial aid applications. In the past, students selected for verification had to collect specific forms and tax documents and submit them to the campus Financial Aid Office in person, via fax, or by mail. Now, students can easily complete their forms and upload documents online from their phone, tablet, or computer!

What is Proverifier+?

Proverifier+ is our new student portal that allows students (and parents) to electronically sign and upload documents! This means you can securely submit your financial aid documents without visiting the campus Financial Aid Office. As students and financial aid staff work through the forms, the Proverifier+ software provides real-time updates on any additional documentation needed based on the answers provided. Once you have submitted all required forms to resolve outstanding financial aid tasks, the integration with other CUNY applications will update CUNYfirst in real time.

Please allow 6–8 weeks for processing verification documents submitted via Proverifer+.

Students living at The Towers can upload their Towers form to our secure online file drop or submit it in person.

Special Circumstances Appeal Information

During the academic year, you or your family may experience a significant change in financial circumstances that reduces your income compared to what was reported on the FAFSA.

If your income has decreased, you may qualify for additional federal financial aid. FAFSA uses income information from two years prior, so if you previously didn’t qualify for a Pell Grant, you might now be eligible based on an income adjustment. Common reasons include unemployment, death of a wage-earner, divorce, or loss of untaxed income (e.g., child support). To review your case, you’ll need to provide income details and supporting documentation.

Each case is unique and reviewed individually. Submitting an appeal does not guarantee approval. While awaiting a decision, consider alternative payment options.

We encourage you to contact the CCNY Financial Aid Office to discuss your situation and determine if you qualify to file an appeal. Schedule an appointment with a Financial Aid Administrator.

All applicants submitting a special circumstance appeal must respond promptly to document requests. Failure to provide requested documents will result in denial of the appeal. Notifications will appear in Proverifier+.

Satisfactory Academic Progress

Updated SAP

Students that are NOT meeting SAP will have SAP forms posted on to your student forms account.  If you are NOT making SAP and you do not see the SAP forms student forms account. Please contact the financial aid office to have our staff manual post your SAP forms.  Please review CCNY website for deadlines to complete the SAP process.

Satisfactory Academic Progress Standards for Title IV Financial Aid

All students must satisfy the following qualitative and quantitative academic standards in order to remain eligible for federal financial aid. These qualitative and quantitative standards refer to the following Title IV Federal Aid programs: Federal Pell Grant, Federal Supplemental Educational Opportunity Grant (FSEOG), Federal Work-Study, and William D. Ford Federal Direct Loans.
Students will be measured against the Title IV Satisfactory Academic Progress Standards at the end of each spring semester in order to determine eligibility for the upcoming year. Those who fail to meet the academic standards will have their federal aid automatically suspended until they meet the minimum standards.

Note: Students who can document that extraordinary or exceptional circumstances resulted in their failure to satisfy academic requirements may be able to apply for a waiver to receive federal aid for another semester.

https://www.ccny.cuny.edu/financialaid/academic-requirements  

2026-2027 Academic Plan (PDF). Documents must be uploaded into ProVerifier+.

Student Actions:
• Student sees PROSAP checklist assigned in CUNYfirst.
• Student initiates appeal via the checklist link.
• Student enters their name and email, and the name/email of their counselor or advisor on the ProSign landing page.
• Student completes the appeal form, selecting reason(s) for the appeal.
• Student uploads supporting documentation as required (e.g., academic plan, financial documents, proof of extenuating circumstances).
• Student signs and submits the appeal (Signature 1).

Advisor/Counselor Actions:
• Receives email notification from ProEd Sign (Zoho Sign) with the submitted Satisfactory Academic Status Appeal.
• Reviews the submitted form and attachments.
• Adds notes if necessary and requests additional documentation from the student if needed.
• Signs the form (Signature 2).
• Once signed, the form is sent to PAMS for committee review.

 

Dependency Appeal

Under certain conditions, the Financial Aid Office is authorized to override a student's dependency status. To qualify for this appeal, the reason for separation from your parents must be due to an unusual, unsafe, and/or detrimental family situation.

Before you submit your request, please note the following:
None of the conditions listed below qualify as unusual circumstances meriting a dependency override:

  • Parents refuse to contribute to the student’s education.

  • Parents are unwilling to provide information on the FAFSA or for verification.

  • Parents do not claim the student as a dependent for income tax purposes.

  • Student demonstrates total self-sufficiency.

To start the process, please schedule an appointment or email the CCNY Financial Aid Office to have the school form posted to your ProVerifier+ account. All documents are now uploaded electronically through ProVerifier+..

Note: Documentation is required, and instructions will be provided on the electronic form.

All applicants submitting a special circumstance appeal must respond promptly to document requests from CCNY Financial Aid Counselors. Failure to provide requested documentation will result in denial of the appeal. Notifications for additional appeal documentation will appear in Proverifier+.

Cost of Attendance Appeal

If you believe your educational expenses are higher than CUNY’s "Cost of Attendance" (budget), you can request a special form.

To start the process, please schedule an appointment or email the CCNY Financial Aid Office to have the school form posted to your Proverifer+ page. All documents are now uploaded electronically through Proverifier+.

Note: Documentation is required, and instructions will be provided on the electronic form.

All applicants submitting a special circumstance appeal must respond promptly to document requests from CCNY Financial Aid Counselors. Failure to provide the requested documentation will result in denial of the appeal. Notifications for additional appeal documentation will be available in ProVerifier+.

Last Updated: 08/06/2026 11:58