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IT Services Directory

Office of Information Technology

IT Services Directory

A to Z Listing

Below is a listing of the name of or type of services and resources available from the Office of Information Technology (OIT) at CCNY or from CUNY. Many of these entries are the name of the actual resource or service but many are listed by a more commonly used term. For example, the term 'wifi' is used to connect you to the information about 'wireless' on campus. These resources and services are available through CUNY and/or supported by the different OIT Service Units.

 

Heading: 
A
Description: 

A

Academic Technology: Audio-Visual system design and implementation  Learn more>>
Activate Email Account: CCNY Main link email reset form  Learn more>>
Activate Email Account: CUNY MED Main link email reset form  Learn more>>
Administrative Computing: IT support for the Administration  Learn more>>
Application Services (Client): Custom Applications and Special Projects Learn more>>
Assistive Technology:  IT resources/support  Learn more>>
Asset Management: Site Licensing, IT inventory  Learn more>>
Audio/Visual: Audio-visual, media support  Learn more>>
Authorization Forms: IT Security Authorization Forms  Learn more>>.

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B-C-D
Description: 

B

Blackboard: IT support for Blackboard  Learn more>>
Broadcasts: Email broadcasts for campus community  Learn more>>

C

Charging Stations: Find locations of campus Charging Stations  Learn more>>
CityCENTRAL: CityCENTRAL Student Portal  Learn more>>
Citymail: CCNY students e-mail services Learn more>>
Client Applications: Custom Client Applications  Learn more>>
Computer Labs/Printing: Computer labs supported by IT  Learn more>>
Connect to classroom Wireless: Wireless Presentation: projector without cables  Learn more>>
CUNYfirst: CUNYfirst / IT support  Learn more>>

D

Data Center: Central hub of campus computing  Learn more>>
Digital Signage: About campus Digital Signage  Learn more>>
Digital Signage Guidelines: Find out how to submit a request  Learn more>>

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E-F-G-H-I
Description: 

E

E.L.U.D.E.: Security Guide for Students  Learn more>>
E-mail: CCNY e-mail services  Learn more>>
E-mail: Citymail for students  Learn more>>
E-mail: Webmail for faculty/staff  Learn more>>

F

Facilities: Available IT Facilities  Learn more>>
Forms: Available list on IT Policies page  Learn more>>

G-H-I

Instructional Technology: Using technology as a teaching tool  Learn more>>
IT Finance:  Manages technology assets on campus  Learn more>>
iMEDIA Reservation Desk: Manages audio-visual & presentation resources  Learn more>>
Ink2go:
Annotation and recording software Learn more>>
IT Security: Resources for user’s security  Learn more>>
iTUNES U: Go Inside CUNY iTUNES U  Learn more>>

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CUNY Service Maintenance Windows
Description: 

CUNY applications and services require maintenance to make enhancements/upgrades or to execute specific business processes. Service maintenance is scheduled for a set period of time typically called a maintenance window. Application and service maintenance can be further characterized as follows:

  • Some maintenance is recurring and the corresponding maintenance windows are scheduled in advance; other maintenance is performed on an as-needed basis.
  • User access to the application or service may be blocked, in whole or in part, depending on the maintenance activity involved.
  •  

Blackboard has reserved a weekly service maintenance window on Friday mornings from 2-6am (Eastern Time) for as-required maintenance, upgrade or enhancement activities. Significant Blackboard system upgrades and maintenance activities are usually scheduled between the end of the fall semester and the start of the winter session.

The Blackboard community is notified in advance whenever CIS and the Blackboard hosting service provider need to conduct service maintenance activities for both the weekly and yearly maintenance windows.

 

CUNYfirst has two recurring service maintenance windows each month: monthly maintenance and month-end financial close.

Monthly maintenance
The CUNYfirst hosting service provider schedules a 24-hour maintenance window once a month starting Saturday at 7pm (Eastern Time). Users cannot access CUNYfirst until the maintenance activities have completed, although the maintenance activities usually finish and access is restored before 7pm on Sunday.

Month-end financial close
CUNY conducts month-end financial closing processes on the last weekday of each month starting at 9pm (Eastern Time) and typically ending by 1am the next morning. Unless otherwise noted, users cannot access CUNYfirst Campus Solutions (CS) and Human Resources (HCM) functions during this time.

Users can find the schedule of CUNYfirst service maintenance windows in the table that follows.

Year Month Day Start Duration Service
2018 May 19 7 pm 24 hours Monthly Maintenance
  May 31 9 pm 4 hours Month-end Financial Close
  June 23 7 pm 24 hours Monthly Maintenance
  June 30 9 pm 4 hours Month-end Financial Close
  July 21 7 pm 24 hours Monthly Maintenance
  July 31 9 pm 4 hours Month-end Financial Close
  August 25 7 pm 24 hours Monthly Maintenance
  August 31 9 pm 4 hours Month-end Financial Close **
  September 22 7 pm 24 hours Monthly Maintenance
  September 28 9 pm 4 hours Month-end Financial Close
  October 27 7 pm 24 hours Monthly Maintenance
  October 31 9 pm 4 hours Month-end Financial Close
  November 17 7 pm 24 hours Monthly Maintenance
  November 30 9 pm 4 hours Month-end Financial Close
  December 15 7 pm 24 hours Monthly Maintenance
  December 31 9 pm 4 hours Month-end Financial Close
2019 January 19 7 pm 24 hours Monthly Maintenance
  January 31 9 pm 4 hours Month-end Financial Close **
  February 23 7 pm 24 hours Monthly Maintenance
  February 28 9 pm 4 hours Month-end Financial Close

** Campus Solutions (CS) and Human Resources (HCM) functions will remain available during this month-end close.